Customer reviews from otterbox.com
OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 12 Pro Max
Average customer rating
3.4
(58 Reviews)
Rating breakdown 58 reviews
5 Stars
18
4 Stars
12
3 Stars
9
2 Stars
11
1 Star
8
54%of customers recommend this product.
(
31 out of
57)
Customer Reviews for OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 12 Pro Max
Posted by: jackio3304
Verified Purchase:Yes
I’ve never owned an Otterbox but I got a new IPhone 12 so I wanted to be sure it was protected. I love this case! Now I get it that it doesn’t “prop up” on the Pop Socket well because it is such a large phone. But I still love the case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Sad face
Verified Purchase:Yes
I really wanted to like this case - the glitter is fun and the case seems to protect well. Unfortunately the PopSocket is not strong enough for a bigger/heavier phone like the iPhone 12 Pro Max and despite following the instructions on a previous review, the phone struggles to stay up supported by the PopSocket. I have returned it as it is not fit for purpose.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , January 25, 2021
Hi there!
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! We greatly appreciate your feedback about the stand feature on your OtterBox, and we'll be sure to get it passed up the ladder to our design team. We're bummed to hear that you ended up returning your case, but we hope you choose to give us another shot in the future!
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! We greatly appreciate your feedback about the stand feature on your OtterBox, and we'll be sure to get it passed up the ladder to our design team. We're bummed to hear that you ended up returning your case, but we hope you choose to give us another shot in the future!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Lynn
Verified Purchase:Yes
My first order I thought I was getting this clear case, I accidentally got the glitter one. This time I got my clear case, which I like, and love having the pop built it. The pop is just a little tight, though, but better than the glitter one.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Mr Neighbor
Verified Purchase:Yes
The case is great, don’t get me wrong. But the PopSocket just is in the wrong place for me. It seems to high fo typing. I feel like it is causing me to have to stretch my thumb to get to the keyboard. So the two reasons I got it was for holding my phone in a more secure way when typing and playing games and having a stand to watch videos. As mentioned above the PopSocket seems to high for holding the phone. But the PopSocket doesn’t hold my phone at an angle when watching videos either. It is a rare occasion where the phone doesn’t fall over in a few minutes or less.
The only other thing I would mention is that it makes it harder to get my wireless charger to start charging. It ends up charging normal, just takes longer to find the sweet spot now.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , February 17, 2021
Hi there!
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! We appreciate your feedback about the placement of that PopTop, and we'll be sure to let our design team know about your experience. While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface and recommend placing something under the PopSocket to ensure the correct viewing angle is achieved.
That case is compatible with Qi charging, though we do suggest removing the PopTop to improve charging functionality. Additionally, we recommend OtterBox Power accessories for best wireless charging experience, though there are plenty of non-OtterBox charging pads that perform well with our cases. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team at 1-855-688-7269 or through the link below.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! We appreciate your feedback about the placement of that PopTop, and we'll be sure to let our design team know about your experience. While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface and recommend placing something under the PopSocket to ensure the correct viewing angle is achieved.
That case is compatible with Qi charging, though we do suggest removing the PopTop to improve charging functionality. Additionally, we recommend OtterBox Power accessories for best wireless charging experience, though there are plenty of non-OtterBox charging pads that perform well with our cases. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team at 1-855-688-7269 or through the link below.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: AznWrldTrvlr
Verified Purchase:Yes
I have had a OtterBox Defender case since my very first iPhone and was hoping y'all would make a PopSocket one. Instead y'all made it on your Symmetry line.
Pros: I like the clear case to show off my blue iphone. I also like the ability to change Pop tops.
Cons: I understand it needs to be sturdy to protect the phone, but it is a bit of a pain to take case off, especially when I want to change the Pop top. Also, I wish it had a better side grip similar to the Defender. Even while holding with the Pop, it feels slippery when holding the side.
Like other OtterBox products designed for the iPhone 6 and to the current one, there is plenty of room for improvement.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4
Great, but some minor improvements are needed.
on March 13, 2021
Posted by: Amelia18
Verified Purchase:Yes
I bought this case a month ago and it’s wonderful! I love the clear so you can see the color of the phone underneath!
My only complaint is that the actual PopSocket doesn’t come out far enough to lean my phone onto. I don’t know if it’s just mine, nor have I had the chance to try another one, but it’s a pain.
Other than that, it’s a wonderful product and I love it and I’m so glad I purchased it!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Doesn’t perform as advertised
on March 27, 2021
Posted by: JJ357
Will not wireless charge using brand new Apple MagSafe charger and brand new apply 20w adapter as recommended, removing pop socket as otterbox keeps suggesting does not solve issue. The popsocket does not support phone even when tilted to one side with camera lens side down as otterbox suggests. It fits the phone extremely tightly, is very difficult to remove and would likely damage phone if you tried to take the case off regularly to charge it. Sure it’s a tight fit and sparkly pretty, but the whole point of it beyond being a protective box is the wireless charging capability and popsocket functionality-misses the mark entirely, I expect better from this company especially at this price point.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , March 30, 2021
Hello,
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case. While that case is compatible with Qi charging, it is not designed to be used with MagSafe chargers. We'll be sure to get your thoughts passed up the ladder to our design team. Additionally, we do recommend OtterBox Power options for the best charging experience. If you run into any other issues with your case, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case. While that case is compatible with Qi charging, it is not designed to be used with MagSafe chargers. We'll be sure to get your thoughts passed up the ladder to our design team. Additionally, we do recommend OtterBox Power options for the best charging experience. If you run into any other issues with your case, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Becca
Verified Purchase:Yes
I purchased 2 the clear stardust and a pink one both with the pop sockets. I read some reviews where people were unhappy with the functionality of the pop socket, but I have no problem using mine or holding mine! It doesn’t work for holding your phone up but I don’t use mine for that. I can slide my fingers under it to hole it and I have larger fingers so I’m not sure why other people complained that. Over all I’m happy as always with my Otterbox purchases, my phone feels safe and I enjoy both cases, they both look great on my midnight blue phone or whatever the color is!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com