Customer reviews from otterbox.com
OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 12 Pro Max
Average customer rating
3.4
(58 Reviews)
Rating breakdown 58 reviews
5 Stars
18
4 Stars
12
3 Stars
9
2 Stars
11
1 Star
8
54%of customers recommend this product.
(
31 out of
57)
Customer Reviews for OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 12 Pro Max
Posted by: Jennifer
Verified Purchase:Yes
Does charge on wireless charger and pop socket fell off the 1st day.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, January 26, 2021
Hi, Jennifer!
We're sorry to hear that your PopTop fell off of your Otter + Pop Symmetry Series case! That's certainly unusual. If it's an issue with the case itself, please don't hesitate to reach out to our Customer Service Team through the "contact us" link below. If the PopTop is the damaged piece, we'd recommend reaching out to PopSockets Customer Service here: https://help.popsockets.com/hc/en-us/articles/360045694152-Otter-Pop-Issues
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear that your PopTop fell off of your Otter + Pop Symmetry Series case! That's certainly unusual. If it's an issue with the case itself, please don't hesitate to reach out to our Customer Service Team through the "contact us" link below. If the PopTop is the damaged piece, we'd recommend reaching out to PopSockets Customer Service here: https://help.popsockets.com/hc/en-us/articles/360045694152-Otter-Pop-Issues
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: WS0419
Verified Purchase:Yes
Bought this primarily so that I could have the comfort of a pop socket and also charge wireless. However, no wireless charger will work. I have to take the case completely off to charge wireless. The case is sturdy but does not live up to the hype of being able to use a wireless charger.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , January 28, 2021
Hello!
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! While that case is compatible with Qi charging, we do suggest removing the PopTop to improve charging functionality. Additionally, we recommend OtterBox Power accessories for best wireless charging experience. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! While that case is compatible with Qi charging, we do suggest removing the PopTop to improve charging functionality. Additionally, we recommend OtterBox Power accessories for best wireless charging experience. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Deedee2013
Verified Purchase:Yes
Love the case but will never use it because it does not wireless charge! Such a expensive disappointment!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , February 9, 2021
Hi there!
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! While that case is compatible with Qi charging, we do suggest removing the PopTop to improve charging functionality. Additionally, we recommend OtterBox Power accessories for best wireless charging experience. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! While that case is compatible with Qi charging, we do suggest removing the PopTop to improve charging functionality. Additionally, we recommend OtterBox Power accessories for best wireless charging experience. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Kellie
Verified Purchase:Yes
Best case ever!! I really love this case and love the interchangeable pop sockets
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Barb
Verified Purchase:Yes
I bought this a couple weeks ago. I like the case overall but the type I got has the pop socket built in. This part does not work with the iPhone 12 pro max. It will not hold the phone up in any position. The new phone is slightly wider than previous models so the part of the socket that extends is not long enough for this phone. This sucks because I use this a lot. I didn’t send it back because I like the case and I know any other case would be the same way. This needs to be changed in your design.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 15, 2020
Hi Barb,
We're so sorry this Otter + Pop Symmetry Series isn't meeting all your expectations this time around. We recommend pulling the PopTop all the way out and angling it to the left or right for the best standing experience. If this doesn't work, we'd love to dive in with some more troubleshooting tips which should smooth things over. Please feel free to touch base below, and we'll dive in with the assist!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
We're so sorry this Otter + Pop Symmetry Series isn't meeting all your expectations this time around. We recommend pulling the PopTop all the way out and angling it to the left or right for the best standing experience. If this doesn't work, we'd love to dive in with some more troubleshooting tips which should smooth things over. Please feel free to touch base below, and we'll dive in with the assist!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Mikes0273
Verified Purchase:Yes
Looks good, feels good in the hand. Only The real issue is that when it’s “popped” it won’t stand up on its side. Half the reason for the pop socket! If I had known, I would not have spent the money, wasn’t cheap at all.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , December 16, 2020
Hi there, Mike!
We're sorry to hear about any frustration with your Otter + Pop Symmetry Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about any frustration with your Otter + Pop Symmetry Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Teresavargas94
Verified Purchase:Yes
Love this case just wish it was a little easier when it came time to remove.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: rosy
Verified Purchase:Yes
Pro:
1. Very sturdy, definitely able to protect the cell phone. Highly recommend for the quality
2. The dust sand color is very nice, make my iphone shining
3. The pop up is great, as iPhone 12 pro max is huge, I have small hands but still able to manage it very well by this little pop up. Plus it adds character to the case, very nice overall.
1. Very sturdy, definitely able to protect the cell phone. Highly recommend for the quality
2. The dust sand color is very nice, make my iphone shining
3. The pop up is great, as iPhone 12 pro max is huge, I have small hands but still able to manage it very well by this little pop up. Plus it adds character to the case, very nice overall.
Con:
Nothing really is. The only issue I have is very hard to take it out of iPhone, I guess that is why the case can protect the phone very well. So please remember to put SIM card into the iPhone before you put the case on.
Nothing really is. The only issue I have is very hard to take it out of iPhone, I guess that is why the case can protect the phone very well. So please remember to put SIM card into the iPhone before you put the case on.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com