Customer reviews from otterbox.com
OtterBox - Commuter Antimicrobial Case for Apple iPhone 12 / 12 Pro
Average customer rating
4.1
(244 Reviews)
Rating breakdown 244 reviews
5 Stars
153
4 Stars
33
3 Stars
19
2 Stars
17
1 Star
22
82%of customers recommend this product.
(
180 out of
219)
Customer Reviews for OtterBox - Commuter Antimicrobial Case for Apple iPhone 12 / 12 Pro
Posted by: Kaylie
Verified Purchase:Yes
My OtterBox phone case broke less than a month in.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 26, 2024
Hello, Kaylie! We are so sorry to hear that your case broke. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: XANDAR
Verified Purchase:Yes
It was everything I expected to be. The shipping was alright.
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Posted by: New case
Verified Purchase:Yes
I returned it because it didn’t fit my phone I have the pro max but your other case lasted so long I forgot to put max when searching and by the time I hit purchase I realized it was the wrong size so there was no way to cancel the order.. no fail safe in place ..
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, December 1, 2025
Thank you for your feedback. We have taken your feedback to the company for future consideration.
Written by a customer while visiting otterbox.com
Posted by: Jackie28
Verified Purchase:Yes
Pros: High Edges! The edges are raised about 1/5" above the screen even with a glass screen protector!
Rear Camera edges are raised about 1/5" above the lenses and 1/4" above the back of the phone.
Edges around rear camera are black.
More drop protection then most cases.
Cons: Need more color options. Especially dark red.
Room for improvement: The edges around the rear camera could be more matte.
FYI: This case is trades improved protection for a bit more bulk.
Rear Camera edges are raised about 1/5" above the lenses and 1/4" above the back of the phone.
Edges around rear camera are black.
More drop protection then most cases.
Cons: Need more color options. Especially dark red.
Room for improvement: The edges around the rear camera could be more matte.
FYI: This case is trades improved protection for a bit more bulk.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Buddy
Verified Purchase:Yes
The case makes the phone easier to hold on to, and type on I also like the added protection in case I drop the phone
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Lorenzo
Verified Purchase:Yes
Upgraded to the iPhone 12 from an iPhone 8 and I'm really glad I did. The phone has worked flawlessly and I like the full screen. The battery life is a surprise it goes about 3 days without charging as the 8 had to be charged daily. The Otter-box fits perfectly and is light and fits in my pocket with no problem.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Cheryl
Verified Purchase:Yes
The volume buttons on the left hand side are so extremely hard to push in and make them work along with on button on the right hand side for the off/on. They really need work done on them to make it easier.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , December 23, 2020
Hi there!
We're sorry to hear that you're having troubles with the buttons on your Commuter Series case! We appreciate your feedback, and we'll be sure to let our engineers know about your experience. In the meantime, we have a stellar warranty, so please don't hesitate to reach out to our helpful team of Customer Service Otters here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear that you're having troubles with the buttons on your Commuter Series case! We appreciate your feedback, and we'll be sure to let our engineers know about your experience. In the meantime, we have a stellar warranty, so please don't hesitate to reach out to our helpful team of Customer Service Otters here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com