Customer reviews from otterbox.com
OtterBox - Commuter Antimicrobial Case for Apple iPhone 12 / 12 Pro
Average customer rating
4.2
(240 Reviews)
Rating breakdown 240 reviews
5 Stars
152
4 Stars
32
3 Stars
19
2 Stars
17
1 Star
20
82%of customers recommend this product.
(
177 out of
216)
Customer Reviews for OtterBox - Commuter Antimicrobial Case for Apple iPhone 12 / 12 Pro
Customer Rating
1
Worst I have ever purchased
on January 2, 2022
Posted by: Hank 26
Broke after two months worst OtterBox I have ever bought
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 4, 2022
We're sorry to hear of your busted OtterBox, but not to worry — we are on the case!
Although we pride ourselves on making the most protective cases available, they aren't necessarily designed to be indestructible in and of themselves so much as they're intended to absorb the brunt of any impacts that might otherwise cause some problems for one's device.
The good news is we've got an awesome warranty to help fix things right up with a brand-new replacement Commuter Series Case. Just use the link below to set things in motion and we'll take it from there!
https://www.otterbox.com/en-us/warranty-claim
Happy New Year!
OtterBox Customer Service Team
Although we pride ourselves on making the most protective cases available, they aren't necessarily designed to be indestructible in and of themselves so much as they're intended to absorb the brunt of any impacts that might otherwise cause some problems for one's device.
The good news is we've got an awesome warranty to help fix things right up with a brand-new replacement Commuter Series Case. Just use the link below to set things in motion and we'll take it from there!
https://www.otterbox.com/en-us/warranty-claim
Happy New Year!
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5
I like this case
on February 25, 2022
Posted by: EchoRome
I’ve had this case for the last 4 phones I’ve owned. Always protected my phone. The cases don’t always last the longest but the warranty has got me replacements as needed. Very satisfied.
I would recommend adding a sliding camera protector to the next edition. I cut a camera slide cover mechanism out of cheap case and super glued it to my otter box. Works great so far.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Dude
Verified Purchase:Yes
Sturdy case. Nice color. Fits well in your pocket.
Response from otterbox.comBy OtterBox , Customer Service Team , April 7, 2022
Hi there!
We're glad to hear that you're liking your Commuter Series case! If there's anything keeping this from being a 5-star experience, we'd love to hear your feedback. Feel free to call us at 1-855-688-7269, and let us know where we may have fallen short.
Best,
OtterBox Customer Service Team
We're glad to hear that you're liking your Commuter Series case! If there's anything keeping this from being a 5-star experience, we'd love to hear your feedback. Feel free to call us at 1-855-688-7269, and let us know where we may have fallen short.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5
Very Strong
on September 2, 2022
Posted by: superstapler38
Had my phone in this case the other day. It was run over by a 25-ton fire truck. My phone still works perfectly. The only damage is a cracked screen. Everything else functions. The case has some very minor damage but is still completely usable. I'll probably be replacing the damaged case with a brand new one just in case. 10/10.
Written by a customer while visiting otterbox.com
Posted by: Deedee
Verified Purchase:Yes
Great case! Although it took two shipments to get it. The customer service for Otterbox was awesome!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Felbarashla
Verified Purchase:Yes
I always love Otter Box products. They are sturdy, and always looks great.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: csba
Verified Purchase:Yes
My phone took an obviously unintended bad fall, and came out of it with no damage.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Sara
Verified Purchase:Yes
The pinks case stains easily so it always looks dirty.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Support, February 22, 2023
Hi there! We're so sorry to hear about that. There are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. If something should come up, we've got outstanding Customer Service Representatives to help with some tips and tricks. Give us a quick call at 1-855-688-7269!
Kindly,
OtterBox Customer Service Support
Kindly,
OtterBox Customer Service Support
Written by a customer while visiting otterbox.com