Customer reviews from otterbox.com
OtterBox - Commuter Antimicrobial Case for Apple iPhone 12 / 12 Pro
Average customer rating
4.1
(244 Reviews)
Rating breakdown 244 reviews
5 Stars
153
4 Stars
33
3 Stars
19
2 Stars
17
1 Star
22
82%of customers recommend this product.
(
180 out of
219)
Customer Reviews for OtterBox - Commuter Antimicrobial Case for Apple iPhone 12 / 12 Pro
Posted by: Jbl75
Verified Purchase:Yes
I drop my phone frequently so I needed a case. Back is slippery so it slips out of my pocket. Also had to buy a screen protector separately as it doesn’t come with one.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Finally, a case with some grip
on April 8, 2021
Posted by: Gripcaselover
Having loved the old Speck candyshell case (iPhone 6) that had rubber grips on the sides and back, this is the first case with “some” grip areas on the phone, 2 on the back, grippy edges by side buttons. I would LOVE it if the whole side , all the way around the case, was grippy. There are thousands of slippery cases and very few true grippy cases to choose from.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: mcg1
Verified Purchase:Yes
purchased about a month ago and the case has already cracked
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , May 12, 2021
Hi there!
We're sorry to hear about the damage to your Commuter Series case! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
We're sorry to hear about the damage to your Commuter Series case! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Frank7160
Verified Purchase:Yes
New phone new OtterBox passed on the insurance because I knew I had the OtterBox for protection
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Iphone12pro
Verified Purchase:Yes
My entire reason for buying this case was because it claims to work with MagSafe but it does not. It continually falls off my Belkin charger at home and in the car. I give it at least two starts because it looks nice and it feels durable.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , May 19, 2021
Hi there!
We're sorry to hear about any confusion with your recent purchase! While this case is capable of wireless charging on MagSafe chargers, it is not designed for optimal performance with all MagSafe accessories. If that's something you're wanting, we'd suggest checking out our line of made-for-MagSafe cases here: https://www.otterbox.com/en-us/iphone-12-pro?prefn1=featuresRefinements&prefv1=Made%20for%20MagSafe
Best,
OtterBox Customer Service Team
We're sorry to hear about any confusion with your recent purchase! While this case is capable of wireless charging on MagSafe chargers, it is not designed for optimal performance with all MagSafe accessories. If that's something you're wanting, we'd suggest checking out our line of made-for-MagSafe cases here: https://www.otterbox.com/en-us/iphone-12-pro?prefn1=featuresRefinements&prefv1=Made%20for%20MagSafe
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Miranda
Verified Purchase:Yes
Sides of case are already starting to discolor, meaning the sides are dirty and the case looks like an old eraser on the silicone part of the case. Maybe another color like black won’t have this issue but the blue is not the move
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , May 20, 2021
Hi, Miranda!
We're sorry to hear about the discoloration with your Commuter Series case! We greatly appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we do have a stellar warranty, so call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about the discoloration with your Commuter Series case! We greatly appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we do have a stellar warranty, so call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Mary
Verified Purchase:Yes
I ordered my Iphone case on line. I was familiar with the product and wanted an Otter case for my new phone. It is great. Thanks.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: LAC13a
Verified Purchase:Yes
I had to replace a case that only lasted six months, not an otter box. I read the reviews and was concerned about the side buttons but though they are stiff, I am not having an issue.
I really love the feel and color and it’s apparent toughness. The grip is good too.
I really love the feel and color and it’s apparent toughness. The grip is good too.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com