Customer reviews from otterbox.com
OtterBox - Commuter Antimicrobial Case for Apple iPhone 12 / 12 Pro
Average customer rating
4.2
(240 Reviews)
Rating breakdown 240 reviews
5 Stars
152
4 Stars
32
3 Stars
19
2 Stars
17
1 Star
20
82%of customers recommend this product.
(
177 out of
216)
Customer Reviews for OtterBox - Commuter Antimicrobial Case for Apple iPhone 12 / 12 Pro
Posted by: Frank7160
Verified Purchase:Yes
New phone new OtterBox passed on the insurance because I knew I had the OtterBox for protection
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Iphone12pro
Verified Purchase:Yes
My entire reason for buying this case was because it claims to work with MagSafe but it does not. It continually falls off my Belkin charger at home and in the car. I give it at least two starts because it looks nice and it feels durable.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , May 19, 2021
Hi there!
We're sorry to hear about any confusion with your recent purchase! While this case is capable of wireless charging on MagSafe chargers, it is not designed for optimal performance with all MagSafe accessories. If that's something you're wanting, we'd suggest checking out our line of made-for-MagSafe cases here: https://www.otterbox.com/en-us/iphone-12-pro?prefn1=featuresRefinements&prefv1=Made%20for%20MagSafe
Best,
OtterBox Customer Service Team
We're sorry to hear about any confusion with your recent purchase! While this case is capable of wireless charging on MagSafe chargers, it is not designed for optimal performance with all MagSafe accessories. If that's something you're wanting, we'd suggest checking out our line of made-for-MagSafe cases here: https://www.otterbox.com/en-us/iphone-12-pro?prefn1=featuresRefinements&prefv1=Made%20for%20MagSafe
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Miranda
Verified Purchase:Yes
Sides of case are already starting to discolor, meaning the sides are dirty and the case looks like an old eraser on the silicone part of the case. Maybe another color like black won’t have this issue but the blue is not the move
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , May 20, 2021
Hi, Miranda!
We're sorry to hear about the discoloration with your Commuter Series case! We greatly appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we do have a stellar warranty, so call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about the discoloration with your Commuter Series case! We greatly appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we do have a stellar warranty, so call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Mary
Verified Purchase:Yes
I ordered my Iphone case on line. I was familiar with the product and wanted an Otter case for my new phone. It is great. Thanks.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: LAC13a
Verified Purchase:Yes
I had to replace a case that only lasted six months, not an otter box. I read the reviews and was concerned about the side buttons but though they are stiff, I am not having an issue.
I really love the feel and color and it’s apparent toughness. The grip is good too.
I really love the feel and color and it’s apparent toughness. The grip is good too.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Herrera95
Verified Purchase:Yes
I bought it about a month ago and already dropped once and as It fell I grinch thinking the worst but as it hit the floor I saw how it slow bounced from side to side then finally hit the floor. Nothing happened to it. I was so happy, definitely recommend it. It doesn’t feel to bulky and it’s light. The side buttons are a bit tuff but they soften with time. Not a big deal as others have complained.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Chb1
Verified Purchase:Yes
I had an otter box case on my old phone that kept the phone safe when a car drove over it. I made sure the otter box case for my new phone was purchased before my new phone was delivered.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4
Great case just wish there was more color options
on November 27, 2021
Posted by: brexoxo7
I love this case. It has raised edges to protect camera and screen, definitely the best otter box. However I wish there was more color options. I’d really love to see a shade of purple in this commuter series.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com