Customer reviews from otterbox.com
OtterBox - Commuter Antimicrobial Case for Apple iPhone 12 / 12 Pro
Average customer rating
4.1
(244 Reviews)
Rating breakdown 244 reviews
5 Stars
153
4 Stars
33
3 Stars
19
2 Stars
17
1 Star
22
82%of customers recommend this product.
(
180 out of
219)
Customer Reviews for OtterBox - Commuter Antimicrobial Case for Apple iPhone 12 / 12 Pro
Posted by: Bill T
Verified Purchase:Yes
Easy to find on website and just as durable as the one I replaced (3 days after I got it, my phone fell off the motorcycle I was riding and a car ran over it but there was virtually no damage).
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Ashlee
Verified Purchase:Yes
Does not fit properly and there was no receipt sent to return.
Response from otterbox.comBy Customer Service, January 5, 2026
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with this situation.
Written by a customer while visiting otterbox.com
Posted by: Steff
Verified Purchase:Yes
I would’ve preferred a lovely color, but only a dark blue was available
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
In Near Mint Condition Because of Otter Box
on February 15, 2026
Posted by: Anonymous
Verified Purchase:Yes
Why is my iPhone 12 in near mint condition? 1) I use “‘Otter-ly’ Fantastic” products from Otter Box and 2) I use my virtual buttons! Let’s face it for the price of a good Otter Box product you can help a smaller company with a great idea AND THWART A LARGE COMPANY THAT RELYS ON PLANNED OBSOLESCENCE! Thunk about that for a moment as the price of everything is going up! I’ve said it before and I’ll say it again: MAKE ALL OF MY DEVICE PROTECTION OTTER BOX! ALL OF IT!
Why do I show up so often in Otter Box reviews? BECAUSE I BUY SO MANY OTTER BOX PRODUCTS FOR MY FAMILY’S. DEVICES!
Perspective: compare Otter Box’s replace and purchase policy to returning or replacing a “smart phone” of any make or model. I ask you: which process is easier and more holistic?
I REST MY CASE!!!!!!! MAKE MINE OTTER BOX!!!!!!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com