Customer reviews from otterbox.com
OtterBox - Commuter Antimicrobial Case for Apple iPhone 12 / 12 Pro
Average customer rating
4.1
(244 Reviews)
Rating breakdown 244 reviews
5 Stars
153
4 Stars
33
3 Stars
19
2 Stars
17
1 Star
22
82%of customers recommend this product.
(
180 out of
219)
Customer Reviews for OtterBox - Commuter Antimicrobial Case for Apple iPhone 12 / 12 Pro
Posted by: Jman
Verified Purchase:Yes
Adds just the right amount of protection and grip for picking up the phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Worst I have ever purchased
on January 2, 2022
Posted by: Hank 26
Broke after two months worst OtterBox I have ever bought
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 4, 2022
We're sorry to hear of your busted OtterBox, but not to worry — we are on the case!
Although we pride ourselves on making the most protective cases available, they aren't necessarily designed to be indestructible in and of themselves so much as they're intended to absorb the brunt of any impacts that might otherwise cause some problems for one's device.
The good news is we've got an awesome warranty to help fix things right up with a brand-new replacement Commuter Series Case. Just use the link below to set things in motion and we'll take it from there!
https://www.otterbox.com/en-us/warranty-claim
Happy New Year!
OtterBox Customer Service Team
Although we pride ourselves on making the most protective cases available, they aren't necessarily designed to be indestructible in and of themselves so much as they're intended to absorb the brunt of any impacts that might otherwise cause some problems for one's device.
The good news is we've got an awesome warranty to help fix things right up with a brand-new replacement Commuter Series Case. Just use the link below to set things in motion and we'll take it from there!
https://www.otterbox.com/en-us/warranty-claim
Happy New Year!
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Mary
Verified Purchase:Yes
The case that I ordered is excellent. It’s very comfortable, not bulky, does a great job protecting my device and the color is gorgeous to boot! Very pleased
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Mous
Verified Purchase:Yes
3rd time it broke by the camera unbelievable that it happened again!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 7, 2023
So sorry to hear about your discouraging experience with the Commuter Series case for your iPhone 12/Pro. We understand that you expect more longevity out of your OtterBox. We'll be sure to share your feedback with our design team for you though. Please feel free to give our CS team a call at 1-855-688-7269 with any questions or if you'd like a replacement case.
Cheers,
OtterBox Customer Support
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Sully
Verified Purchase:Yes
Perfect fit. Easy installation. Quality product. Great price. What else is there?
Written by a customer while visiting otterbox.com
Posted by: Granny
Verified Purchase:Yes
I was hesitant to try this new case because I have only had the Defenders for all my phones. I have 4 grandkids that are always manhandling my phone. What a nice surprise that this case is absolutely perfect! It’s really a great case and I feel it was a good choice for me.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Strongest Khakis on Earth
Verified Purchase:Yes
The product case broke in under a month from the terrible stress of being caught in my shorts pocket. It's 2 stars and not one solely because the phone itself isn't hurt. I will be demanding either a refund or a replacement.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 27, 2023
Hello! We’re so sorry to hear about the trouble with your product! Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Courtney
Verified Purchase:Yes
Stood the test of 4 years before replacing! I got this case when the iPhone 12 first came out in 2020 and I have dropped that thing soooo many times. It was only this year at some point that I had dropped it enough that the OtterBox was badly damaged. I finally replaced it…with the same case (just a different color)! The screen protector has been broken several times when I drop it at just the wrong angle but between that and the OtterBox, my phone has been saved! I’ve tried other cute cases before and they just don’t compare to the protection I’ve received with Otter Box. I do wish there were more colors and the lighter colors do tend to discolor on the silicone part but otherwise, I have no complaints!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com