Customer reviews from otterbox.com
OtterBox - Commuter Antimicrobial Case for Apple iPhone 12 / 12 Pro
Average customer rating
4.2
(240 Reviews)
Rating breakdown 240 reviews
5 Stars
152
4 Stars
32
3 Stars
19
2 Stars
17
1 Star
20
82%of customers recommend this product.
(
177 out of
216)
Customer Reviews for OtterBox - Commuter Antimicrobial Case for Apple iPhone 12 / 12 Pro
Posted by: Dude
Verified Purchase:Yes
Great protection for the dollar value. Have no complaints with this case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
first time I bought a "practical" case...
on July 24, 2023
Posted by: jeanniebeannie
This case is sagging and failing after 7 months. I have to buy a new one because it is sagging and bagging. I'll see if I get anywhere with the much promoted warranty.
Response from otterbox.comBy Customer Service, July 27, 2023
Hello! Please give our CS Team a call at 1-855-688-7269 and we are happy to help with our amazing warranty that you mentioned for your case!
Written by a customer while visiting otterbox.com
Posted by: Kaylie
Verified Purchase:Yes
My OtterBox phone case broke less than a month in.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 26, 2024
Hello, Kaylie! We are so sorry to hear that your case broke. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: John
Verified Purchase:Yes
I purchased the box and holster, but the products shipped were not compatible. The box is too small for the holster.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 29, 2024
Hello! We apologize for any confusion. The Commuter Series case is an amazing and protective case, but it is not designed to fit with our belt clip holster products, as those are designed to go with the Defender/Defender Pro/Defender XT Series cases. Please reach out to our CS Team by phone or via chat, and we are happy to help with any additional questions or product needs.
Written by a customer while visiting otterbox.com
Posted by: N J Rose
Verified Purchase:Yes
This Otterbox provides very good protection; my previous one was heavy duty and it was more than I needed.
Response from otterbox.comBy Customer Service, December 30, 2024
Hello! We are so glad to hear that the Commuter Series is providing great protection for your device while meeting the needs of your lifestyle as well. Please reach out to our CS Team by phone or via chat if any questions arise as you enjoy this case, as we are always happy to help!
Written by a customer while visiting otterbox.com
Posted by: John
Verified Purchase:Yes
MagSafe barely attaches to my charger, unlike older OtterBox it is replacing. This has resulted in mornings with an uncharged phone because it doesn’t attach well to the charger. With 2020 version of this case, I can hold the phone by charger cord and the magnet is strong enough to keep it attached.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 6, 2025
We’re so sorry to hear about the trouble with your product! Please give our CS Team a call at 1-855-688-7269 M-F 8AM-5PM , or reach out to us via chat, and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting otterbox.com
Posted by: Holly
Verified Purchase:Yes
I had it in place for less than a week, my phone fell to the ground off the table and my screen broke. I had my old case on for 4 years, dropped it multiple times with no screen damage.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 7, 2025
Hello Holly! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Posted by: RedBerry88
Verified Purchase:Yes
I loved this case! Even though I only got to enjoy it for a few weeks because I upgraded to the 16. I liked how it didn’t slide around when you sat your phone down.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com