Customer reviews from otterbox.com
OtterBox - Commuter Antimicrobial Case for Apple iPhone 12 / 12 Pro
Average customer rating
4.2
(240 Reviews)
Rating breakdown 240 reviews
5 Stars
152
4 Stars
32
3 Stars
19
2 Stars
17
1 Star
20
82%of customers recommend this product.
(
177 out of
216)
Customer Reviews for OtterBox - Commuter Antimicrobial Case for Apple iPhone 12 / 12 Pro
Posted by: Jessica
Verified Purchase:Yes
This case is comfy to hold for long periods, looks very cute and protects really well as I have phone several times and it’s still perfect.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: jearle
Verified Purchase:Yes
Great quality, but rubber part is so stained already! Won’t come clean 👎
Response from otterbox.comBy OtterBox, Customer Service Support, February 27, 2023
Hey there! We're thrilled to hear this Commuter Series case has been suiting you well so far. We apologize for any frustration due to those unwanted blemishes though. There are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. We do recommend the occasional case cleaning with warm water and mild soap to keep things looking fresh. If this doesn't do the trick, please give our CS team a call at 1-855-688-7269 and they'd be more than happy to look into your warranty replacement options with you.
Cheers,
OtterBox Customer Support
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Lizzy
Verified Purchase:Yes
Perfect combination of sturdy, lightweight and great looking.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Too much plastic. Hard to hold without it slipping out of hand. OtterBox does not offer the highest protection cover in a pink color……to bad
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 1, 2023
So sorry to hear the Commuter Series case for your iPhone 12/Pro wasn't quite what you were hoping for. We include those rubber strips on the back of the case to assist with "gripability," but we apologize if you didn't find them to be very helpful. We appreciate your feedback on the case material and color options though. You're correct in saying we don't have our Defender Series case available for your device in pink, but maybe our Berry Potion case would suit your style and needs. Please feel free to give our friendly Otters a call at 1-855-688-7269 with any questions or concerns.
Warm regards,
OtterBox Customer Support
Warm regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: John
Verified Purchase:Yes
It works as advertised. Everyone should buy at least three of these.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Claire
Verified Purchase:Yes
Cute and sturdy case! I like that it's not super bulky, though I do wish I could fit more cards in the case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: SgtBarker
Verified Purchase:Yes
Case was not manufactured correctly and causes issues with using the functionality of my iPhone.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, April 24, 2023
We're so sorry for any trouble you've had with the Commuter Series case for your iPhone 12/Pro. We specifically crafted this case to ensure its seamlessly compatibility with the unique style and features of your exact device, so this is definitely unexpected. We're not sure what's going on here exactly, but we'd like to dig a bit deeper into this with you. Please give our customer service team a call at 1-855-688-7269 and they'll be able to assist you further.
Cheers,
OtterBox Customer Support
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: GSvaggy
Verified Purchase:Yes
Best case out there, by far. Why even bother with anything else?
Written by a customer while visiting otterbox.com