Customer reviews from otterbox.com
OtterBox - Commuter Antimicrobial Case for Apple iPhone 12 / 12 Pro
Average customer rating
4.2
(240 Reviews)
Rating breakdown 240 reviews
5 Stars
152
4 Stars
32
3 Stars
19
2 Stars
17
1 Star
20
82%of customers recommend this product.
(
177 out of
216)
Customer Reviews for OtterBox - Commuter Antimicrobial Case for Apple iPhone 12 / 12 Pro
Posted by: Bob T
Verified Purchase:Yes
I prefer this case to other Otterboxes, I don’t like the built-in plastic screen protector on some, or the case in a case with the plastic skeleton that snaps together. The more casual yet effective approach to this style for me is much nicer. Doesn’t interfere with the glass privacy screen protector I chose. The charging port cover is nice to keep dirt, lint, and debris out.
The only preference I have that is hard to come by in any case, is subdued buttons on
the side. So either have enlarged bulbous air pocket corners so when the phone is on its side edge, the buttons aren’t the first thing touching the surface, leaving it stable and the buttons unpressed. Or have slightly thicker sides so the button covers are even with side. Minor personal preference, but I’ve yet to find a “perfect” phone or case, so life goes on.
The only preference I have that is hard to come by in any case, is subdued buttons on
the side. So either have enlarged bulbous air pocket corners so when the phone is on its side edge, the buttons aren’t the first thing touching the surface, leaving it stable and the buttons unpressed. Or have slightly thicker sides so the button covers are even with side. Minor personal preference, but I’ve yet to find a “perfect” phone or case, so life goes on.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Bob1
Verified Purchase:Yes
I've been using OtterBox Commuter cases for a long time and even though I drop my phone occasionally, I have never cracked a screen. The lightning port cover is great because it keeps out the dust bunnies. I've tried a lot of cases, but OtterBox is my go to case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Karen F
Verified Purchase:Yes
I am continually having to push my phone back into the case. The rubber interior portion is on my phone but on the bottom it comes out of the hard plastic piece. I think I am going to have to change cases.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , March 29, 2021
Hey, Karen!
We're sorry to hear about your frustration with the fit of your Commuter Series case! It's certainly odd to hear that your OtterBox isn't staying on your phone, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with the fit of your Commuter Series case! It's certainly odd to hear that your OtterBox isn't staying on your phone, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Nice case but too thick to plug in chargwr
on March 29, 2021
Posted by: Angief80
I upgraded my phone and got the new commuter case. When I received it, I loved it as much as I loved the one I had previously (with the iphone10s.) then I went to charge the phone.... the bottom lip appears to be too thick as I can’t get the charger close enough to the phone?!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , March 31, 2021
Hi, Angie!
We're sorry to hear that you're having trouble charging your phone with your Commuter Series case on! While we ensure that our cases are compatible with the charger that comes with your device and a large portion of the third-party market, we're not able to guarantee compatibility with every charger. Having said that, if you're using a charger that came with your device, it's definitely odd to hear that you're having trouble with that opening. Feel free to call our helpful Customer Service Team at 1-855-688-7269, and we'd be more than happy to look into this for you.
Best,
OtterBox Customer Service Team
We're sorry to hear that you're having trouble charging your phone with your Commuter Series case on! While we ensure that our cases are compatible with the charger that comes with your device and a large portion of the third-party market, we're not able to guarantee compatibility with every charger. Having said that, if you're using a charger that came with your device, it's definitely odd to hear that you're having trouble with that opening. Feel free to call our helpful Customer Service Team at 1-855-688-7269, and we'd be more than happy to look into this for you.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Dcmary
Verified Purchase:Yes
I’m liking the sturdy protective functionality, but I’m glad I switched from the other military grade competitor even though waterproof wasn’t an option in this line. The blue color is stunning snd I get repeated compliments and queries about the source!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
I have loved my case. It took some time for me to get used to how big it is but that didn’t take long at all!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Char
Verified Purchase:Yes
Had an otterbox cover on previous phone that always kept my phone safe. New phone - new case had to be an Otterbox.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
This case does not allow the phone to charge
on April 26, 2021
Posted by: Kevinfons
The aperture for the charging wire is out of alignment
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , April 27, 2021
Hi, Kevin!
We're sorry to hear that your Commuter Series case isn't aligning properly! That's certainly unusual. The good news is, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear that your Commuter Series case isn't aligning properly! That's certainly unusual. The good news is, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com