Customer reviews from otterbox.com
OtterBox - Commuter Antimicrobial Case for Apple iPhone 12 / 12 Pro
Average customer rating
4.2
(240 Reviews)
Rating breakdown 240 reviews
5 Stars
152
4 Stars
32
3 Stars
19
2 Stars
17
1 Star
20
82%of customers recommend this product.
(
177 out of
216)
Customer Reviews for OtterBox - Commuter Antimicrobial Case for Apple iPhone 12 / 12 Pro
Customer Rating
5
Ease
on February 24, 2021
Posted by: jjohnson
So this is my 3rd case so far for my iPhone 12 Pro. I have bought all Otterbox so far. I did not realize how TIGHT of a fit the cases would have been. So much that when I got my new phone and I picked out an Otterbox case, I thought I had the wrong size. I thought I was going to break my phone trying to get the case in.
Long story short, this may be my favorite case yet. It was SO easy to put on my phone!! I have had a commuter before in the past for my iPhone X, and it enjoyed it. So I thought I would try it with my new phone, and it is great! The light blue is a beautiful color! It looks great on my black iPhone 12 Pro!
If you want a easy case to put on, get this one!!
Yes the buttons on the side are a little hard to push, but they will ease up with more use!
I love it!
Long story short, this may be my favorite case yet. It was SO easy to put on my phone!! I have had a commuter before in the past for my iPhone X, and it enjoyed it. So I thought I would try it with my new phone, and it is great! The light blue is a beautiful color! It looks great on my black iPhone 12 Pro!
If you want a easy case to put on, get this one!!
Yes the buttons on the side are a little hard to push, but they will ease up with more use!
I love it!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Glenn
Verified Purchase:Yes
I had a hard time finding the case for my older IPhone. So I was very happy to fine one. Thanks!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: SPZT
Verified Purchase:Yes
Safer and more durable than any other case. The case is lightweight so there is no weight added to the phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jen8675
Verified Purchase:Yes
I’ve had this case for a couple weeks now and despite a few drops my phone is completely fine. The case fits very well and my phone feels protected. The rubber on the back is nice and grippy so it won’t slide across a table. Overall I’m very happy with this purchase.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Karen
Verified Purchase:Yes
I got a new phone and have always had otterbox cases. While pricy they are usually super great. Very disappointed with their new design including that you buy a separate screen protector for the same price as the case. I’d rather just pay 60 for both than 40 for each. Overpriced
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , February 11, 2021
Hi, Karen!
We're sorry to hear about your disappointment with your Commuter Series case! Though this case style has never included a built-in screen protector, that option was removed from our Defender Series cases after our engineers determined that the user experience with the screen was actually hampered by built-in screen protection. We appreciate your feedback, and we'll be sure to get it passed up the ladder. If you run into any issues with your case, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Commuter Series case! Though this case style has never included a built-in screen protector, that option was removed from our Defender Series cases after our engineers determined that the user experience with the screen was actually hampered by built-in screen protection. We appreciate your feedback, and we'll be sure to get it passed up the ladder. If you run into any issues with your case, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: twopffenig
Verified Purchase:Yes
Need channel locks to operate side buttons , way too stiff.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , February 12, 2021
Hi there!
We're sorry to hear about your disappointment with your Commuter Series case! We appreciate your feedback about the case buttons, and we'll be sure to let our design team know about your experience. If reseating your phone in the case doesn't help to realign those buttons, we'd be more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269 or through the link below.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Commuter Series case! We appreciate your feedback about the case buttons, and we'll be sure to let our design team know about your experience. If reseating your phone in the case doesn't help to realign those buttons, we'd be more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269 or through the link below.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Great case but doesn’t allow wireless charging
on February 21, 2021
Posted by: Geek
Verified Purchase:Yes
It requires a heavy duty wireless charger to be able to charge. I could not get the Apple charger to work with it
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, February 23, 2021
Hi Geek,
We're so sorry to hear about your troubles with this Commuter Series case in terms of wireless charging. This is strange to hear because this case was designed to be fully compatible with Apple's MagSafe as well as Qi Wireless charging.
That could be due to any of a few different factors, such as the particular platform being used and the specific placement of the Apple/Otter combo on it. In addition, you might find it helpful to reboot both your device and charger and also to check and see if there have been any firmware or operating system updates to either.
If you're still having trouble, we'd love to look into this more. Please don't hesitate to give us a call at (855) 688-7269 and we'd be happy to help.
Best,
OtterBox Customer Service Team
We're so sorry to hear about your troubles with this Commuter Series case in terms of wireless charging. This is strange to hear because this case was designed to be fully compatible with Apple's MagSafe as well as Qi Wireless charging.
That could be due to any of a few different factors, such as the particular platform being used and the specific placement of the Apple/Otter combo on it. In addition, you might find it helpful to reboot both your device and charger and also to check and see if there have been any firmware or operating system updates to either.
If you're still having trouble, we'd love to look into this more. Please don't hesitate to give us a call at (855) 688-7269 and we'd be happy to help.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: MichaelB
Verified Purchase:Yes
This is the 4th Otter box I have purchased for our family. They are all great. One defender and three commuters. Wish they sold a Red for my iphone 11, red phone. But, oh well.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com