Customer reviews from otterbox.com
OtterBox - Commuter Antimicrobial Case for Apple iPhone 12 / 12 Pro
Average customer rating
4.2
(240 Reviews)
Rating breakdown 240 reviews
5 Stars
152
4 Stars
32
3 Stars
19
2 Stars
17
1 Star
20
82%of customers recommend this product.
(
177 out of
216)
Customer Reviews for OtterBox - Commuter Antimicrobial Case for Apple iPhone 12 / 12 Pro
Posted by: Mister Cee
Verified Purchase:Yes
I have been purchasing Otterbox cases since they first entered the market. They make a cery good product and stand behind their product. What other company guarantees their cases and product. Will never purchase any other case but Otterbox.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: geri
Verified Purchase:Yes
i know my phone will be protected.love the color.not my first one won't be my last.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Kwash
Verified Purchase:Yes
After having bought other protective boxes in the past, I think Otter Boxes are clearly superior to others.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Deborah
Verified Purchase:Yes
The case itself is okay, but when it’s on the phone no one can hear you at times, so I have to take it off to have a conversation.. so annoying.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , September 17, 2021
Hi, Deborah!
We're sorry to hear that you're having troubles with your Commuter Series case! It's very odd to hear that people are having trouble hearing you with the case on. If reinstalling that case didn't help clear things up, we have a great warranty, so we'd be happy to get you helped out. Simply call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear that you're having troubles with your Commuter Series case! It's very odd to hear that people are having trouble hearing you with the case on. If reinstalling that case didn't help clear things up, we have a great warranty, so we'd be happy to get you helped out. Simply call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Stains
on March 21, 2022
Posted by: Kellie
Great at protecting phone from falls, but stains fast and looks dirty even after cleaning it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 22, 2022
Awesome to hear the Commuter Series case is getting it done in terms of protection, though we're sorry that yours has hit some aesthetic snags. Fortunately, it won't be a problem for our handy Otters to help spruce things up with a brand-new warranty replacement that is sure to keep your iPhone looking sharp for the long haul!
Feel free to set things in motion using the link below, or give us a call at 1-855-688-7269 and we'll be happy to help with that.
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Feel free to set things in motion using the link below, or give us a call at 1-855-688-7269 and we'll be happy to help with that.
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Recently broke
on January 19, 2023
Posted by: Ashton
I loved my case but it recently broke, and I’ve been trying to get it replaced for the past 3 weeks but apparently there’s a problem with the tax system but my friend just put an order through for his iPhone 13 without an issue. Please send me a new case!
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, January 24, 2023
Oh no! We're so sorry to hear that your OtterBox has seen better days! We apologize if our website has been giving you some trouble, but if you could please give our awesome Otters a buzz at 1-855-688-7269, they'd be more than happy to get the ball rolling on that case replacement for you.
Cheers,
OtterBox Customer Support
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
3
NOT MagSafe
on January 22, 2023
Posted by: JT25
This case is nice but it’s is NOT MagSafe. I previously had the lifeproof fre with MagSafe but I wanted something that wasn’t see-through but still had MagSafe. I landed on this but when it arrived, it wouldn’t attach to my phone charger
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service, January 23, 2023
We're sorry to hear about your case confusions. While our Commuter Series case boasts some awesome features, it is not among the many MagSafe cases that we offer. If you would like to process a return, and purchase a case with MagSafe features, give us a quick call at 1-855-688-7269 and we would be happy to assist.
Cheers,
Cheers,
Written by a customer while visiting otterbox.com
Posted by: afmedtec
Verified Purchase:Yes
There’s a reason why I always by an Otterbox when I purchase a new iPhone. Great, consistent protection!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com