Customer reviews from otterbox.com
OtterBox - Commuter Antimicrobial Case for Apple iPhone 12 / 12 Pro
Average customer rating
4.2
(240 Reviews)
Rating breakdown 240 reviews
5 Stars
152
4 Stars
32
3 Stars
19
2 Stars
17
1 Star
20
82%of customers recommend this product.
(
177 out of
216)
Customer Reviews for OtterBox - Commuter Antimicrobial Case for Apple iPhone 12 / 12 Pro
Customer Rating
1
Disappointed
on November 1, 2021
Posted by: Flor
Nice looking case but too many challenges with it.This is the second case Ive purchased. The port where im supposed to be able to put the lightning cable to charge doesn’t allow me to do so.The first case I purchased was defective but now I purchased a second and can’t charge my phone. Otter’s customer service is helping with the first defective product but now having purchased another case and can’t charge my phone its disappointing, Ive purchased otter box before and am quite surprised at the challenges im facing at present . I also cant use my magsafe charger with this case which makes this all very trying as I feel Ive wasted my money.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , November 4, 2021
Hi there!
We're sorry to hear about your troubles with your Commuter Series case! It's certainly odd to hear that your port cover is preventing you from charging your device. We'd love to hear more details about your experience, so we can pass your thoughts along to our design team. Please don't hesitate to reach out to our Customer Service Team through the link below, so we can get you helped out.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your troubles with your Commuter Series case! It's certainly odd to hear that your port cover is preventing you from charging your device. We'd love to hear more details about your experience, so we can pass your thoughts along to our design team. Please don't hesitate to reach out to our Customer Service Team through the link below, so we can get you helped out.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Bonnie
Verified Purchase:Yes
When I have purchased in the past the screen protector was included. As it should be. This time it had to purchased separately. I was not happy with that fact. It should be a set since it is protecting the same device
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , November 25, 2020
Hi, Bonnie!
We're sorry to hear that you're not a fan of your Commuter Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. While we don't have any cases for this device with built-in screen protectors, our tests have shown that these cases provide the level of drop protection OtterBox is known for. If you run into any issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear that you're not a fan of your Commuter Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. While we don't have any cases for this device with built-in screen protectors, our tests have shown that these cases provide the level of drop protection OtterBox is known for. If you run into any issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Mark
Verified Purchase:Yes
I am mostly happy with the product. I was disappointed it didn’t include some form of screen protection.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , July 15, 2021
Hi, Mark!
We're sorry to hear about any confusion with your recent Commuter Series purchase! That case style has always had the inner slipcover with a hard outer shell, but it has not historically come with a built-in screen protector. If you're looking to add an extra level of screen protection to your device, that case is 100% compatible with Amplify and Alpha Glass. If you run into any other issues, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about any confusion with your recent Commuter Series purchase! That case style has always had the inner slipcover with a hard outer shell, but it has not historically come with a built-in screen protector. If you're looking to add an extra level of screen protection to your device, that case is 100% compatible with Amplify and Alpha Glass. If you run into any other issues, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: mc12
Verified Purchase:Yes
Don’t be fooled, this does not fit the iPhone 12. Had to return.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , August 4, 2021
Hi there!
We're sorry to hear about your disappointment with your Commuter Series case! It's odd to hear that your case wasn't fitting properly, and we'll be sure to let our design team know about your experience. We're sad to hear that you ended up returning your case, but we hope you choose to give us another shot in the future.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Commuter Series case! It's odd to hear that your case wasn't fitting properly, and we'll be sure to let our design team know about your experience. We're sad to hear that you ended up returning your case, but we hope you choose to give us another shot in the future.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: JackTheRipper
Verified Purchase:Yes
12 pro cases are cheaper in quality than the 11 pro ones, but same price.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , November 18, 2020
Hi there.
We're sorry to hear about your disappointment with your Commuter Series case! Rest assured, that case design has been through hundreds of hours of design testing to ensure it will provide the protection our Defender Series case is known for. Additionally we continue to use quality materials in all of our products. If you run into any issues with your case, please don't hesitate to reach out to our amazing Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Commuter Series case! Rest assured, that case design has been through hundreds of hours of design testing to ensure it will provide the protection our Defender Series case is known for. Additionally we continue to use quality materials in all of our products. If you run into any issues with your case, please don't hesitate to reach out to our amazing Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Carebear
Verified Purchase:Yes
Only buy Otterbox cases. They are the best around!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jennyleigh
Verified Purchase:Yes
I bought this for my son for Christmas. Just got a new phone and it fits perfectly! He loves it!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Slukabazooka
Verified Purchase:Yes
Looks great, has a nice feel, seems very robust so far...
I would recommend this to a friend!
Written by a customer while visiting otterbox.com