Customer reviews from otterbox.com
OtterBox - Commuter Antimicrobial Case for Apple iPhone 12 / 12 Pro
Average customer rating
4.1
(244 Reviews)
Rating breakdown 244 reviews
5 Stars
153
4 Stars
33
3 Stars
19
2 Stars
17
1 Star
22
82%of customers recommend this product.
(
180 out of
219)
Customer Reviews for OtterBox - Commuter Antimicrobial Case for Apple iPhone 12 / 12 Pro
Posted by: Efrede
Verified Purchase:Yes
Very nice protection for IPhone 12. Also works great for wireless charging. This is my second one. The weak point is the corner around the camera. That’s the area that broke on my first case. But the phone was not harmed, and that’s the main thing.
Written by a customer while visiting otterbox.com
Posted by: Karen
Verified Purchase:Yes
I’ve been buying the commuter for years and I’ve been happy with it. However, with the iPhone 12 commuter, all the side buttons are too hard to process. I will have to return it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 13, 2020
Hi Karen,
We're so sorry this Commuter Series case isn't meeting your expectations this time around. Buttons on new cases can be stubborn at first, but they should warm up after a couple week of consistent use.
If you're still having trouble, please feel free to contact us below and we'll dive in with some troubleshooting tips which should solve things in no time at all!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
We're so sorry this Commuter Series case isn't meeting your expectations this time around. Buttons on new cases can be stubborn at first, but they should warm up after a couple week of consistent use.
If you're still having trouble, please feel free to contact us below and we'll dive in with some troubleshooting tips which should solve things in no time at all!
bit.ly/ContactOtter
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
I had a I phone 8 that I liked that cover better
on November 15, 2020
Posted by: Mike
Verified Purchase:Yes
I had a I phone 8 that I liked that style better. I don't care for plastic on the outside because it is slippery?
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , November 18, 2020
Hey, Mike!
We're sorry to hear that your new Commuter Series case isn't living up to your last OtterBox! If you're looking for a case with a bit more grip, we'd suggest checking out our Defender Series case here: https://www.otterbox.com/en-us/iphone-12-pro/defender-series-case/77-65403.html#prefn1=featuresRefinements&prefv1=Rugged&start=1
If you run into any other issues, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear that your new Commuter Series case isn't living up to your last OtterBox! If you're looking for a case with a bit more grip, we'd suggest checking out our Defender Series case here: https://www.otterbox.com/en-us/iphone-12-pro/defender-series-case/77-65403.html#prefn1=featuresRefinements&prefv1=Rugged&start=1
If you run into any other issues, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: HAWK
Verified Purchase:Yes
ALTHOUGH IT SAID COMMUTER AND 2 PIECES, I DID NOT UNDERSTAND WHY IT WAS 2 PIECES, MY OLD ONE WAS 1. THE INNER PIECE IS RUBBER AND THE OUTER ONE IS PLASTIC. IT WORKS WELL.I DID NOT WANT TO GET ONE THAT FOLDED OVER THE HOME SCREEN. DID NOT HAVE A CHOICE FOR ONE LIKE I HAD BEFORE.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Bonnie
Verified Purchase:Yes
When I have purchased in the past the screen protector was included. As it should be. This time it had to purchased separately. I was not happy with that fact. It should be a set since it is protecting the same device
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , November 25, 2020
Hi, Bonnie!
We're sorry to hear that you're not a fan of your Commuter Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. While we don't have any cases for this device with built-in screen protectors, our tests have shown that these cases provide the level of drop protection OtterBox is known for. If you run into any issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear that you're not a fan of your Commuter Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. While we don't have any cases for this device with built-in screen protectors, our tests have shown that these cases provide the level of drop protection OtterBox is known for. If you run into any issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Mark
Verified Purchase:Yes
I am mostly happy with the product. I was disappointed it didn’t include some form of screen protection.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , July 15, 2021
Hi, Mark!
We're sorry to hear about any confusion with your recent Commuter Series purchase! That case style has always had the inner slipcover with a hard outer shell, but it has not historically come with a built-in screen protector. If you're looking to add an extra level of screen protection to your device, that case is 100% compatible with Amplify and Alpha Glass. If you run into any other issues, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about any confusion with your recent Commuter Series purchase! That case style has always had the inner slipcover with a hard outer shell, but it has not historically come with a built-in screen protector. If you're looking to add an extra level of screen protection to your device, that case is 100% compatible with Amplify and Alpha Glass. If you run into any other issues, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: mc12
Verified Purchase:Yes
Don’t be fooled, this does not fit the iPhone 12. Had to return.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , August 4, 2021
Hi there!
We're sorry to hear about your disappointment with your Commuter Series case! It's odd to hear that your case wasn't fitting properly, and we'll be sure to let our design team know about your experience. We're sad to hear that you ended up returning your case, but we hope you choose to give us another shot in the future.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Commuter Series case! It's odd to hear that your case wasn't fitting properly, and we'll be sure to let our design team know about your experience. We're sad to hear that you ended up returning your case, but we hope you choose to give us another shot in the future.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: JackTheRipper
Verified Purchase:Yes
12 pro cases are cheaper in quality than the 11 pro ones, but same price.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , November 18, 2020
Hi there.
We're sorry to hear about your disappointment with your Commuter Series case! Rest assured, that case design has been through hundreds of hours of design testing to ensure it will provide the protection our Defender Series case is known for. Additionally we continue to use quality materials in all of our products. If you run into any issues with your case, please don't hesitate to reach out to our amazing Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Commuter Series case! Rest assured, that case design has been through hundreds of hours of design testing to ensure it will provide the protection our Defender Series case is known for. Additionally we continue to use quality materials in all of our products. If you run into any issues with your case, please don't hesitate to reach out to our amazing Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com