Customer reviews from otterbox.com
OtterBox - Commuter Antimicrobial Case for Apple iPhone 12 / 12 Pro
Average customer rating
4.1
(244 Reviews)
Rating breakdown 244 reviews
5 Stars
153
4 Stars
33
3 Stars
19
2 Stars
17
1 Star
22
82%of customers recommend this product.
(
180 out of
219)
Customer Reviews for OtterBox - Commuter Antimicrobial Case for Apple iPhone 12 / 12 Pro
Posted by: BBQDad
Verified Purchase:Yes
Bought 3 Otterbox cases several years ago for IPhone 8. This time we ordered 4 of them (my 9 year old Granddaughter is getting her first IPhone in a few days).
My old case did a great job of protecting my phone and others who had them. Looks good also. Have had mine on for a few weeks now.
Lastly, there office is here in Colorado, and that gets a star also from me?
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Colorado
Verified Purchase:Yes
Fits perfectly and not too bulky. Doesn’t interfere with my screen protector.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Gahunter1973
Verified Purchase:Yes
Since I have had smart phones, I have only used Otter Box. I know plenty of people who do not and are always getting a new case because the one they had was broken. My last phone lasted 5 years and it had the same Otter Box case on it the entire time.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Razberry
Verified Purchase:Yes
I absolutely love this case! I was always afraid to try it out because of the thickness, but it was perfect. Only problem was that it came with a scratch :(
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jotaemepe
Verified Purchase:Yes
Great product, it marches perfectly with my new cellphone. Good purchase
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Cathy
Verified Purchase:Yes
When I purchased my new phone, there was no question about the case I would purchase to protect it. I had an Otterbox on my old phone which saved it when dropped so many times. I knew the product was good and knew that’s what I would purchase again to protect my new phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: kath not karen
Verified Purchase:Yes
Very flimsy. Not much protection provided. Unable to plug charger into the phone when the otter box was on. Absolutely useless. Very dissatisfied. Not sure I will be buying another otter box.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , June 10, 2021
Hi, Kath!
We're sorry to hear about your frustration with your Commuter Series case! We appreciate your feedback, and we'll be sure to let our design team know about your experience. Rest assured, that case design has been through hundreds of hours of testing to ensure it will provide your phone with the drop protection OtterBox is known for. It's odd to hear that you're having trouble accessing your charging port though. Give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Commuter Series case! We appreciate your feedback, and we'll be sure to let our design team know about your experience. Rest assured, that case design has been through hundreds of hours of testing to ensure it will provide your phone with the drop protection OtterBox is known for. It's odd to hear that you're having trouble accessing your charging port though. Give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Very Disappointed
on August 18, 2021
Posted by: Hannah
I bought this case less than a month ago and the sides are already blue. Also, i’ve dropped the phone about 4 times in the case and the plastic has already cracked completely through and across and is falling off. very upset … i thought otterbox cases were better than this
Response from otterbox.comBy OtterBox, Customer Service Team, August 23, 2021
You're not wrong to expect the very best from the Otter brand, Hannah, though we definitely aim to keep one's device safe rather than making the case itself indestructible. But don't worry—we wouldn't leave you hangin' with a busted OtterBox. Just ping us using the link below and we'll be glad to help get a brand-new warranty replacement in the works!
https://www.otterbox.com/en-us/warranty-claim
Cheers,
OtterBox Customer Service Team
https://www.otterbox.com/en-us/warranty-claim
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com