Customer reviews from otterbox.com
OtterBox - Symmetry Case for Apple iPhone 12 mini
Average customer rating
4.7
(142 Reviews)
Rating breakdown 142 reviews
5 Stars
117
4 Stars
16
3 Stars
5
2 Stars
1
1 Star
3
57%of customers recommend this product.
(
8 out of
14)
Customer Reviews for OtterBox - Symmetry Case for Apple iPhone 12 mini
Posted by: mcman
Verified Purchase:Yes
good solid protector and looking forward to a lengthy durable use.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Mitch B
Verified Purchase:Yes
I love Otterbox products, I have used them for the last 10 years. I recently bought one of their best cases for my new iphone 12mini. Love it. Then decided to buy their best glass to finish it up. I bought the Amplify anti microbial glass. I was excited to get it and then after carefully applying it, which was easy it cracked in half the next day. Never dropped or jolted. I coddle my phone. A supreme let down.Now that it is applied, I do not want o go through the hassle of taking it off and going through the hassle of returning it. to say the least I am very disappointed.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , August 12, 2021
Hi, Mitch!
We're sorry to hear about your disappointment with your Amplify Glass! It's odd to hear that your screen protector cracked so quickly, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so give us a ring at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Amplify Glass! It's odd to hear that your screen protector cracked so quickly, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so give us a ring at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Good protection, BUT...
on August 16, 2021
Posted by: Roaming
I bought this early this year and it protects the phone well, but it isn't sticking to my phone around all edges, and it never did. There is a 7 mm. space and a 12 mm. space on the left hand top corner. For the price I paid, I would have expected better. I am getting used to it now.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , August 19, 2021
Hi there!
We're sorry to see that your Amplify Glass isn't adhering properly to your device! The good news is, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement screen protector. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
We're sorry to see that your Amplify Glass isn't adhering properly to your device! The good news is, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement screen protector. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Soll
Verified Purchase:Yes
Installation included a bubble i was unable to remedy. 4th retry half of the gel layer separated from the lens.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , August 19, 2021
Hi there!
We're sorry to hear about your disappointment with your Amplify Glass! We appreciate your feedback about the bubble during your application process, and we'll be sure to let our design team know about your troubles. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Amplify Glass! We appreciate your feedback about the bubble during your application process, and we'll be sure to let our design team know about your troubles. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Makncheese
Verified Purchase:Yes
Otterbox cases are the best for those of us who are clumsy and prone to dropping our iPhones on the hardest surfaces around. Plus they come in great colors!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Shane
Verified Purchase:Yes
I thought it had mag safe compatibility, for this price it should
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 27, 2023
Hey there, Shane! We apologize for any confusion surrounding the Symmetry Series case for your iPhone 12 mini. While this case will work with Apple's MagSafe charger, it won't provide the "locking" component needed for some MagSafe chargers and accessories. If this feature is important to you, we'd recommend checking out our Symmetry Series+ cases through the link below. This option has a magnet imbedded within the case to ensure that connection holds strong. Please feel free to give our CS team a call at 1-855-688-7269 with any questions or concerns.
https://www.otterbox.com/en-us/iphone-12-mini?prefn1=name2&prefv1=Symmetry%20Series%2B
Best,
OtterBox Customer Support
https://www.otterbox.com/en-us/iphone-12-mini?prefn1=name2&prefv1=Symmetry%20Series%2B
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com