Customer reviews from otterbox.com
OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 12 Pro Max
Average customer rating
3.8
(158 Reviews)
Rating breakdown 158 reviews
5 Stars
77
4 Stars
24
3 Stars
26
2 Stars
13
1 Star
18
69%of customers recommend this product.
(
104 out of
150)
Customer Reviews for OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 12 Pro Max
Posted by: Derf21
Verified Purchase:Yes
Has normal phone protection expected from Otter box. That’s why I bought it. My old one had a screen protector that I took out and discarded. This does not but still cost the same.
The pop socket is not very stiff when extended and does not always stay extended when watching games or videos. Touching it most always collapses it.
I paid extra for this feature. A little disappointed.
The pop socket is not very stiff when extended and does not always stay extended when watching games or videos. Touching it most always collapses it.
I paid extra for this feature. A little disappointed.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team , June 22, 2021
Hi there!
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface and recommend placing something under the PopSocket to ensure the correct viewing angle is achieved. If you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface and recommend placing something under the PopSocket to ensure the correct viewing angle is achieved. If you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Karla26
Verified Purchase:Yes
I love Otter Box products! I have bought them for every iPhone and iPad I have ever had. I will not buy this style again. I love the color and the fit, but the integration of the pop socket has rendered it practically useless. Since it is sunken into the case so far it is not easy to grip and is very difficult to use as a kick stand. It’s an expensive aggravation.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , June 29, 2021
Hi, Karla!
We're sorry to hear about your disappointment with that Otter + Pop Symmetry Series case! We appreciate your feedback about the recessed PopSocket, and we'll be sure to pass your thoughts up the ladder to our design team. While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface and recommend placing something under the PopSocket to ensure the correct viewing angle is achieved. If you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with that Otter + Pop Symmetry Series case! We appreciate your feedback about the recessed PopSocket, and we'll be sure to pass your thoughts up the ladder to our design team. While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface and recommend placing something under the PopSocket to ensure the correct viewing angle is achieved. If you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: rode4120
Verified Purchase:Yes
Love everything about this case but only one complaint is that it doesn’t charge on a flat charger even with removing the pop socket when it says it should.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Melinda
Verified Purchase:Yes
I bought this because I thought the built in pop socket was a great idea but I never had my pop socket in the middle of the case before and I do not like it there. I prefer it to be towards one end or the other as it's too hard to take pictures with it in the middle.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , December 10, 2020
Hi, Melinda!
We're sorry to hear that you're not loving your Otter + Pop Symmetry Series case! We greatly appreciate your feedback about the placement of the PopTop, and we'll be sure to let our design team know about your experience. In the meantime, if you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear that you're not loving your Otter + Pop Symmetry Series case! We greatly appreciate your feedback about the placement of the PopTop, and we'll be sure to let our design team know about your experience. In the meantime, if you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1
Good Case But Wireless Charging DOES NOT WORK!!!
on December 9, 2020
Posted by: Cole
Verified Purchase:Yes
I bought this case as this is what i had on my I Phone 10 Max, it provided great protection and allowed wireless charging in the case, with the pop socket installed. This case does not... VERY DISAPPOINTED. I know the response will be, you may need to remove the pop socket top for the best QI experience... that is not what i bought this case for, i bought it for easy to use dependable charging on my desk, in the car, and on my nightstand. Not charging that requires taking the pop socket off of the phone.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , December 10, 2020
Hi there, Cole.
We're sorry to hear about any frustration with your Otter + Pop Symmetry Series case. While this case is compatible with Qi charging, we do mention in our case description that the best charging experience happens after removing the PopTop. Additionally, we've seen that our cases tend to work best with OtterBox Power options. If you run into any other issues with your case, please don't hesitate to reach out to our customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about any frustration with your Otter + Pop Symmetry Series case. While this case is compatible with Qi charging, we do mention in our case description that the best charging experience happens after removing the PopTop. Additionally, we've seen that our cases tend to work best with OtterBox Power options. If you run into any other issues with your case, please don't hesitate to reach out to our customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Kamil
Verified Purchase:Yes
If you have a big phone, the last thing you need is a large case to make your phone even bulkier. This case simply the best in my opinion. It’s super slim to fit the phone and the pop socket makes the grip better and keeps surfaces away from the camera to avoid scratches. If had the symmetry without the pop socket and had to return it because of the camera being too close to the edge of the case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: JayLarry
Verified Purchase:Yes
This case has changed the way I use my phone. The phone is super safe in the otter box and having the pop socket feature changes everything. I will only have a case like this going forward. I can hold and use my phone soo much easier with the pop socket. And it’s kinda fun changing out the pop socket decals. I highly recommend this case. I’d the company has better marketing it would be a very popular item.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Ktroe
Verified Purchase:Yes
Cute and easy to hold. Won’t wirelessly charge even if you remove pop socket.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 5, 2021
Hi Ktroe,
Sorry to hear your phone is having some troubles connecting with your charger! While our cases are compatible with Qi wireless charging, due to the ever growing range of options that are out there on the market, we're unable to guarantee compatibility with each and every one.
For the best experience, we suggest using an OtterBox or Apple charger, removing the PopTop, and ensuring your device is perfectly centered on the charger.
Should you have any other questions or concerns, feel free to message using the following link!
https://www.otterbox.com/en-us/support
Happy New Year!
OtterBox Customer Service Team
Sorry to hear your phone is having some troubles connecting with your charger! While our cases are compatible with Qi wireless charging, due to the ever growing range of options that are out there on the market, we're unable to guarantee compatibility with each and every one.
For the best experience, we suggest using an OtterBox or Apple charger, removing the PopTop, and ensuring your device is perfectly centered on the charger.
Should you have any other questions or concerns, feel free to message using the following link!
https://www.otterbox.com/en-us/support
Happy New Year!
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com