Customer reviews from otterbox.com
OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 12 Pro Max
Average customer rating
3.8
(158 Reviews)
Rating breakdown 158 reviews
5 Stars
77
4 Stars
24
3 Stars
26
2 Stars
13
1 Star
18
69%of customers recommend this product.
(
104 out of
150)
Customer Reviews for OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 12 Pro Max
Posted by: Cher28
Verified Purchase:Yes
I bought the black and white protection case about a month ago. Have dropped my phone a couple times without damage. One time it landed flat on the face of the phone. I thought for sure the screen was broken. When I picked it up it was fine! The rim around the screen had protected it. What a relief. Thank you Otter Box!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Inga
Verified Purchase:Yes
I love the smooth feeling in my have. It’s light and fits in my uniform or jeans pocket. A few ppl asked me about the design and what brand it is. I told them I only used Otterbox
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Dani719
Verified Purchase:Yes
I got this case because first I love the design and two I love pop sockets but I don’t like that it doesn’t work for my wireless charger unless I take the pop socket off and also my son already broke the pop socket and replacement isn’t as strong as original
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , March 23, 2021
Hi, Dani!
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series cases! We appreciate your feedback about wireless charging in your OtterBox, and we'll be sure to pass your thoughts up the ladder to our design team. As for your son's damaged case, if we sent a replacement, it should be the same as the original product. If you're still having trouble with his new case, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series cases! We appreciate your feedback about wireless charging in your OtterBox, and we'll be sure to pass your thoughts up the ladder to our design team. As for your son's damaged case, if we sent a replacement, it should be the same as the original product. If you're still having trouble with his new case, feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: David Sabino
Verified Purchase:Yes
Was a good decision to bought this case! It’s amazing and comfortable. Thanks!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
I’m not a huge fan
on March 26, 2021
Posted by: adamaschun
The otter + pop case isn’t as awesome as I wanted it to be. There is an indent behind the pop socket and it isn’t as comfortable to hold as a flat case with a pop socket attached. It is also difficult to put on my pop holders at my desk or in my car.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , March 30, 2021
Hi there!
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! We recessed that PopSocket so that your PopTop will lay flush with the back of your case, so we appreciate your feedback about the feeling while using the PopTop, and we'll pass it up the ladder to our design team. If you run into any other issues with your case, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! We recessed that PopSocket so that your PopTop will lay flush with the back of your case, so we appreciate your feedback about the feeling while using the PopTop, and we'll pass it up the ladder to our design team. If you run into any other issues with your case, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: mrin3935
Verified Purchase:Yes
I pay the iphone bills for two teenage grandchildren. If I see their phones in anything other than an Otterbox, I will stop paying their bills. When they get a new phone they cannot use the phone until the Otterbox arrives. It has saved their buts too many times to count.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Slim, sleek, and durable (but no glass covering)
on April 1, 2021
Posted by: Shaugna
Verified Purchase:Yes
4.5 stars - Great quality like past Otterbox phone cases, but be warned that there is no front glass cover. You'll have to buy a separate screen protector for your phone. I was also worried the pop socket would make my phone chunky, but I was wrong. Even with the cover, my phone is still thin and light weight.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: rwbheidi
Verified Purchase:Yes
Otterbox made another exceptional product. The case is sturdy and fits very well and having a built in (interchangeable) pop-socket is brilliant. The pop-socket when pushed in is almost flush with the case. Great phone case!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com