Customer reviews from otterbox.com
OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 12 Pro Max
Average customer rating
3.8
(158 Reviews)
Rating breakdown 158 reviews
5 Stars
77
4 Stars
24
3 Stars
26
2 Stars
13
1 Star
18
69%of customers recommend this product.
(
104 out of
150)
Customer Reviews for OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 12 Pro Max
Posted by: RonInCal
Verified Purchase:Yes
It offers outstanding protection. With that protection you have to be ready for bulk. It made my iPhone 12 Pro Max even larger making it difficult to use with one hand.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: alarson76
Verified Purchase:Yes
Fits perfect on my phone m, keeps my phone safe. Fast shipping and highly recommend the quality.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Great case, hard to get on phone, won’t stand up
on January 24, 2021
Posted by: JaxLegal
Verified Purchase:Yes
I bought this case to use as an alternative to having 4 pop sockets attached to various cases. Now, I’m wishing I just bought the pop socket. One of my favorite things about my old phone + pop socket (XS Max) was it would act as a little stand. This one doesn’t stand up when placed on its side. I’ll keep the case because it’s worth it, but I’m disappointed.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , January 27, 2021
Hi there!
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface and recommend placing something under the PopSocket to ensure the correct viewing angle is achieved.
If you continue to have trouble, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface and recommend placing something under the PopSocket to ensure the correct viewing angle is achieved.
If you continue to have trouble, please don't hesitate to reach out to our helpful Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Hanban24
Verified Purchase:Yes
I always go through a lot of phone cases. The sleekness and look of this case is amazing. My favorite case I have ever got.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Sabrina P
Verified Purchase:Yes
I am very happy with my purchase. I would buy one again.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Disappointed
on February 11, 2021
Posted by: Nowirelesscharge
I bought this case because it says works with QI wireless charging. So I bought the case and I bought a QI wireless charger and guess what it doesn’t.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , February 12, 2021
Hi there!
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! While that case is compatible with Qi charging, we do suggest removing the PopTop to improve charging functionality. Additionally, we recommend OtterBox Power accessories for best wireless charging experience. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! While that case is compatible with Qi charging, we do suggest removing the PopTop to improve charging functionality. Additionally, we recommend OtterBox Power accessories for best wireless charging experience. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Jimmy
Verified Purchase:Yes
The Otter box Pop case is okay. It renders my night stand charging dock and factory Ford charging pad useless. It is either the thickness overall or the integrated Pop Socket. Now I am back to using cables which I did not want to do. I bought a case for both myself and my wife so I am fully invested in using these cases. Also the Pop socket does not extend out enough as compared to a stick on one so the phone is hard to prop up and also is very tight when holding in between my fingers. If you have larger thicker fingers this would not work for you.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , February 15, 2021
Hey, Jimmy!
We're sorry to hear about your frustration with your Otter + Pop Symmetry Series cases! While we did design that case with wireless charging in mind, we do recommend removing the PopTop for improved charging functionality. Additionally, some chargers perform better with our cases than others, and we've found that OtterBox Power options tend to lead to the best charging experience with an OtterBox case. That PopSocket is recessed in the back of the case to allow it to sit flush against the back of the OtterBox when the PopTop is pushed in. We appreciate your feedback about your experience, and we'll be sure to get it passed up the ladder to our design team. If you run into any other issues with your case, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269 or through the link below!
Contact us: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Otter + Pop Symmetry Series cases! While we did design that case with wireless charging in mind, we do recommend removing the PopTop for improved charging functionality. Additionally, some chargers perform better with our cases than others, and we've found that OtterBox Power options tend to lead to the best charging experience with an OtterBox case. That PopSocket is recessed in the back of the case to allow it to sit flush against the back of the OtterBox when the PopTop is pushed in. We appreciate your feedback about your experience, and we'll be sure to get it passed up the ladder to our design team. If you run into any other issues with your case, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269 or through the link below!
Contact us: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Kking3
Verified Purchase:Yes
I’ve had a OtterBox cases for over five years now and they are the only phone case that protects my phone. I have a larger phone so the fact that this comes with a pop socket and it doesn’t break is phenomenal!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com