Customer reviews from otterbox.com
OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 12 Pro Max
Average customer rating
3.8
(158 Reviews)
Rating breakdown 158 reviews
5 Stars
77
4 Stars
24
3 Stars
26
2 Stars
13
1 Star
18
69%of customers recommend this product.
(
104 out of
150)
Customer Reviews for OtterBox - Otter + Pop Symmetry Case with PopGrip for Apple iPhone 12 Pro Max
Customer Rating
3
Great but does not work with wireless charging
on December 4, 2020
Posted by: Elexg89
Verified Purchase:Yes
I bought this for my wife’s iPhone 12 promax. She’s already dropped it several times and it holds up great. Only two downsides I see is that it will not work with a wireless charger because of the pop. Also, the case is so glossy that there isn’t too much grip on it. With the phone being as big as it is, it’s probably why she’s dropped it so many times.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 8, 2020
Hi Elex,
We're so glad this Symmetry Series case has your wife's vote of confidence, but we apologize about your wireless charging experience. As you might have noticed, you may have to remove the PopTop to ensure the best charging interaction. We apologize for any inconvenience. If you're looking for something a little different, please feel free to check out our other iPhone 12 Pro Max cases below.
bit.ly/OBiPhone12ProMax
Best,
OtterBox Customer Service Team
We're so glad this Symmetry Series case has your wife's vote of confidence, but we apologize about your wireless charging experience. As you might have noticed, you may have to remove the PopTop to ensure the best charging interaction. We apologize for any inconvenience. If you're looking for something a little different, please feel free to check out our other iPhone 12 Pro Max cases below.
bit.ly/OBiPhone12ProMax
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Freeman
Verified Purchase:Yes
I bought this case because I had it on my XS Max previously. On that phone I was able to use it with wireless chargers if I removed the popsocket, but on the new phone it would not work.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, December 9, 2020
Hi Freeman,
We are sorry that this Otter + Pop Symmetry Series Case is not letting you charge wirelessly when you remove the Pop Top. This is not at all typical and we want to help. Have you tried restarting your iPhone? Does this occur without the case installed?
If you find that restarting your iPhone and/or you don’t have this issue without the case, please contact us at the following link. We will gladly help in any way that we can!
https://www.otterbox.com/en-us/contact-us
Kindly,
OtterBox Customer Service Team
We are sorry that this Otter + Pop Symmetry Series Case is not letting you charge wirelessly when you remove the Pop Top. This is not at all typical and we want to help. Have you tried restarting your iPhone? Does this occur without the case installed?
If you find that restarting your iPhone and/or you don’t have this issue without the case, please contact us at the following link. We will gladly help in any way that we can!
https://www.otterbox.com/en-us/contact-us
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: cokonyc
Verified Purchase:Yes
The pop socket doesn’t prop up the phone at all because it’s too small for the size of the phone.
Response from otterbox.comBy OtterBox , Customer Service Team , December 10, 2020
Hi there!
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface. If you run into any other issues with your OtterBox, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface. If you run into any other issues with your OtterBox, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Steven
Verified Purchase:Yes
Disappointed with this case. It is very hard to put it on the side to watch a movie. It is slippery too.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , December 10, 2020
Hi, Steven!
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! We appreciate your feedback about the grip provided with your case, and we'll be sure to let our engineers know that it's been slipping out of your hands. As for your issues while using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface.
If you run into any other problems, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Otter + Pop Symmetry Series case! We appreciate your feedback about the grip provided with your case, and we'll be sure to let our engineers know that it's been slipping out of your hands. As for your issues while using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface.
If you run into any other problems, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Rmorris525
Verified Purchase:Yes
I wanted the pop socket because for my old phone I had a stick on pop socket. The stick on pop socket was better support of the phone if you wanted to stand on its side to watch a show
Response from otterbox.comBy OtterBox , Customer Service Team , December 10, 2020
Hi there!
We're sorry to hear about any frustration with your Otter + Pop Symmetry Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about any frustration with your Otter + Pop Symmetry Series case! While using that OtterBox as a stand, we usually suggest pulling the PopTop all the way out then angling one side up. This allows you to use the side that's still popped out as the stand for your phone. Additionally, we recommend having the camera-side of your phone down and close to the stable surface. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Plaa
Verified Purchase:Yes
The case is strong and secured but very difficult to impossible to take it off.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Otterboxfan
Verified Purchase:Yes
This case all in all is amazing. The quality is there, it’s light and durable. However, the one thing I don’t like is that the “Pop” will not support the phone if you put it down. I used to be able to use FaceTime and stand my phone up on the counter. Now I have to either hold my phone or prop it up in order to use it. A nice to have would be a magnet to use the car phone holder.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Areyes1
Verified Purchase:Yes
I bought this 2 weeks ago and I’m not completely satisfied, the fact the the inside of the case only makes contact w the phone in a few spots makes me slightly uncomfortable. I’m a male with larger hands and I can’t really get comfortably under the pop socket.
Response from otterbox.comBy OtterBox , Customer Service Team , December 16, 2020
Hi there!
We're sorry to hear that you're not loving your Otter + Pop Symmetry Series case! Rest assured, that case design has been through exhaustive design testing to ensure it will keep you phone safe from the abuses of daily life. We appreciate your feedback, and we'll be sure to let our engineers know about your experience with the recessed PopTop. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear that you're not loving your Otter + Pop Symmetry Series case! Rest assured, that case design has been through exhaustive design testing to ensure it will keep you phone safe from the abuses of daily life. We appreciate your feedback, and we'll be sure to let our engineers know about your experience with the recessed PopTop. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com