Customer reviews from otterbox.com
LifeProof - NEXT Carrying Cases for Apple iPhone 12 and 12 Pro
Average customer rating
3.5
(66 Reviews)
Rating breakdown 66 reviews
5 Stars
29
4 Stars
9
3 Stars
6
2 Stars
11
1 Star
11
67%of customers recommend this product.
(
43 out of
64)
Customer Reviews for LifeProof - NEXT Carrying Cases for Apple iPhone 12 and 12 Pro
Posted by: AMS5
Verified Purchase:Yes
Returned and going back to Otterbox. Buttons were so hard to press. It hurt my fingers. I was expecting a far superior quality with the $ I paid for.
No, I would not recommend this to a friend.
Response from otterbox.comBy LifeProof, Customer Service Team, January 11, 2021
HI AMS5,
We're bummed to hear you've decided to leave LifeProof behind. For future reference, new cases require a period of consistent use to 'break things in.' The buttons on your case may be a little stubborn at first, but they should warm up after a couple of weeks.
We really hope this experience doesn't turn you away for good. In the meantime, if you have any further questions or concerns, please feel free to contact us below and we'd be happy to chat.
bit.ly/LPContactUs
SIncerely,
LifeProof Customer Service Team
We're bummed to hear you've decided to leave LifeProof behind. For future reference, new cases require a period of consistent use to 'break things in.' The buttons on your case may be a little stubborn at first, but they should warm up after a couple of weeks.
We really hope this experience doesn't turn you away for good. In the meantime, if you have any further questions or concerns, please feel free to contact us below and we'd be happy to chat.
bit.ly/LPContactUs
SIncerely,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Nick names are silly
Verified Purchase:Yes
Case works fine buttons are difficult to activate the phone features but they do work.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Dj c
Verified Purchase:Yes
I have owned a few other brands but always keep coming back to lifeproof. I would really prefer if the company was even more sustainable than they are. I appreciate their efforts but some companies use 100% recycled materials. However, keeping quality and protection in mind.. lifeproof is the way to go. The case itself has grippy edges that are soft but durable. The clear backing gives it a clean look. Also, the case protects the charging port which a lot of cases don’t. Lastly, I have an iphone12 and have dropped it in the case numerous times. As you can guess the phone and case are scathe free. Worth the money.
Pros: motorcycling, Exploring, Running, mountain biking, Skateboarding, BMX, Camping, Road Cycling, Hiking, Motocross, Rock Climbing
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Zach
Verified Purchase:Yes
I was very excited to get my lifeproof case as it was very highly reviewed from tech bloggers. When my case arrived I noticed immediately that my buttons were almost unusable as it required quite a bit of force to on the bottom covers to change my volume or use the power button.
No, I would not recommend this to a friend.
Response from otterbox.comBy LifeProof, Customer Service Team, January 11, 2021
Hi Zach,
We're so sorry this NËXT case isn't meeting your expectations this time around. New cases require a period of consistent use to 'break things in.' The buttons on your case may be a little stubborn at first, but they should warm up after a couple of weeks.
We really hope this experience doesn't turn you away for good. In the meantime, if you have any further questions or concerns, please feel free to contact us below and we'd be happy to chat.
bit.ly/LPContactUs
Best,
LifeProof Customer Service Team
We're so sorry this NËXT case isn't meeting your expectations this time around. New cases require a period of consistent use to 'break things in.' The buttons on your case may be a little stubborn at first, but they should warm up after a couple of weeks.
We really hope this experience doesn't turn you away for good. In the meantime, if you have any further questions or concerns, please feel free to contact us below and we'd be happy to chat.
bit.ly/LPContactUs
Best,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Katchafly
Verified Purchase:Yes
We have been buying life proof cases for all our devices for years. We buy them for the quality and the warranty. This case snaps together nicely, makes the phone more grippy and less likely to be dropped, and still showcases our pretty blue iPhone.
Pros: Boating, Exploring, Skiing, Camping, Hiking, Rock Climbing
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: BusyMomofBoys
Verified Purchase:Yes
This is the 3rd phone I’ve used a LifeProof case to protect! It’s amazing! I’ve NEVER had any damage to my phone DESPITE my clumsy self!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Honestbob
Verified Purchase:Yes
I have always bought the FRE case as my main case. Now I am in love with the next case. Next case has protection and the ability to have a great touch screen experience.
Pros: Running
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Sumsmith
Verified Purchase:Yes
While the side buttons are slightly difficult to press, I will gladly deal with that for the protection the case provides.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com