Customer reviews from otterbox.com
LifeProof - NEXT Carrying Cases for Apple iPhone 12 and 12 Pro
Average customer rating
3.5
(66 Reviews)
Rating breakdown 66 reviews
5 Stars
29
4 Stars
9
3 Stars
6
2 Stars
11
1 Star
11
67%of customers recommend this product.
(
43 out of
64)
Customer Reviews for LifeProof - NEXT Carrying Cases for Apple iPhone 12 and 12 Pro
Posted by: Claire
Verified Purchase:Yes
I bought this for my iPhone 12 Pro and it is sleek and secure!! I’ve already dropped it and embarrassingly amount of times and there isn’t a scratch! It protects the camera how I want it to, and I am always pleased by these products.
Pros: Running
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Marss
Verified Purchase:Yes
Bought this before I got my iPhone 12 because i had one for my 11 and love them both. The buttons on the 12 seem harder to press on but everything else works great!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Ross
Verified Purchase:Yes
I bought this a few weeks ago, and I am quite pleased with the quality and color. I own a purple iPhone and purchased the clear case with purple edging. I had some difficulty putting the iPhone in the case. The silent mode button has to be in the right position before attaching the top piece or it will not work correctly, also felt like I was going to break the case if I needed to take it apart to readjust. There were no directions in the box. But now that I have it on, I feel that my iPhone is secure and protected. Overall great product!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: JonnyVape
Verified Purchase:Yes
Love LifeProof. Haven’t used a phone fresh out of an open box until I had a LifeProof. Sometimes the tab for the charger wears out over tim, but you can fill out a warranty form and pay the shipping for a new one. Great customer service. Highly recommended
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Meme
Verified Purchase:Yes
Have trouble with tabs on the side i’ve had life proof covers for the last few years always really liked him I do not like this new cover it’s very stiff and hard to make the buttons work I keep thinking that it needs to get broken in but it doesn’t seem to help
No, I would not recommend this to a friend.
Response from otterbox.comBy LifeProof, Customer Service Team, December 24, 2020
Hi Meme,
We're so sorry this NËXT case isn't meeting your expectations this time around.
You're right; new cases require a period of consistent use to break things in. Buttons may be a little stubborn at first, but they should warm up after a few weeks. If you're still having trouble, please feel free to contact us below and we'll dive in with some more troubleshooting!
bit.ly/LPContactUs
Best,
LifeProof Customer Service Team
We're so sorry this NËXT case isn't meeting your expectations this time around.
You're right; new cases require a period of consistent use to break things in. Buttons may be a little stubborn at first, but they should warm up after a few weeks. If you're still having trouble, please feel free to contact us below and we'll dive in with some more troubleshooting!
bit.ly/LPContactUs
Best,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Mehh
Verified Purchase:Yes
Clear hard plastic case shows tons of scratches. Not a perfect fit either. The silence switch fits awkwardly in the case and is difficult to turn off and on. I have dropped it from my lap in a chair, so maybe 2 feet, and the case popped off. While the phone was not damaged, the result after a slight drop makes me nervous if it were to actually fall hard on a surface other than carpet.
No, I would not recommend this to a friend.
Response from otterbox.comBy LifeProof, Customer Service Team, September 30, 2021
Hi there!
We're sorry to hear about the scratches with your NËXT case! We appreciate your feedback, and we'll be sure to let our design team know about your experience. As for your mute dial, when you're installing your LifeProof, we'd recommend first installing the front of the case, being sure to twist the mute dial a few times to ensure the mute switch is properly seated. It's odd to hear that your case popped off when you dropped it, though. We'd definitely be more than happy to get you taken care of with a warranty replacement, so call us at 1-888-533-0735, and we can get your claim started.
Best,
LifeProof Customer Service Team
We're sorry to hear about the scratches with your NËXT case! We appreciate your feedback, and we'll be sure to let our design team know about your experience. As for your mute dial, when you're installing your LifeProof, we'd recommend first installing the front of the case, being sure to twist the mute dial a few times to ensure the mute switch is properly seated. It's odd to hear that your case popped off when you dropped it, though. We'd definitely be more than happy to get you taken care of with a warranty replacement, so call us at 1-888-533-0735, and we can get your claim started.
Best,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Chava
Verified Purchase:Yes
I bought this to go with my new iPhone 12. I really like the look and color. It feels safe and secure. I just wish the buttons were easier to press, big part of the case that doesn’t feel premium. Maybe it was too early of a model or something but yeah. 3 stars.
Pros: Skateboarding, Camping, Hiking
No, I would not recommend this to a friend.
Response from otterbox.comBy LifeProof, Customer Service Team, November 13, 2020
Hi there!
We're sorry to hear about your frustration with your NËXT case! It's odd to hear that you're having trouble with the buttons on your case. We appreciate your feedback, and we'll be sure to let our design team know about your experience. If reinstalling that case doesn't help to get things aligned better, please don't hesitate to reach out to our Customer Service Team through the link below.
Contact us: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
We're sorry to hear about your frustration with your NËXT case! It's odd to hear that you're having trouble with the buttons on your case. We appreciate your feedback, and we'll be sure to let our design team know about your experience. If reinstalling that case doesn't help to get things aligned better, please don't hesitate to reach out to our Customer Service Team through the link below.
Contact us: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Sandy
Verified Purchase:Yes
I was dissatisfied with my case
It’s the 4th one Ive bought over several yrs
This one has no screen protector & it isn’t water proof
It was very disappointing
Pros: Boating, motorcycling, Exploring, Skiing, Camping, Hiking
I would recommend this to a friend!
Response from otterbox.comBy LifeProof, Customer Service Team, January 6, 2021
Hi Sandy,
We're so sorry you're not exactly satisfied with this NËXT case. If you're looking for a waterproof case, feel free to check out our FRĒ case below.
bit.ly/LPiPhone12FRĒ
Best,
LifeProof Customer Service Team
We're so sorry you're not exactly satisfied with this NËXT case. If you're looking for a waterproof case, feel free to check out our FRĒ case below.
bit.ly/LPiPhone12FRĒ
Best,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com