Customer reviews from otterbox.com
LifeProof - NEXT Carrying Cases for Apple iPhone 12 and 12 Pro
Average customer rating
3.5
(66 Reviews)
Rating breakdown 66 reviews
5 Stars
29
4 Stars
9
3 Stars
6
2 Stars
11
1 Star
11
67%of customers recommend this product.
(
43 out of
64)
Customer Reviews for LifeProof - NEXT Carrying Cases for Apple iPhone 12 and 12 Pro
Posted by: Drake
Verified Purchase:Yes
Had one for my iPhone X when it came out. Loved the case. My favorite. Had one for the iPhone 11 and the quality had changed. Now for my iPhone 12 Pro the buttons are impossible to press and the case moves and feels cheaply made. Use to be my favorite case but not anymore. Just disappointed.
No, I would not recommend this to a friend.
Response from otterbox.comBy LifeProof, Customer Service Team, February 23, 2021
Hi, Drake!
We're sorry to hear that your NËXT case has left you disappointed! It's definitely strange to hear that you're having trouble with the buttons on your case, and we'll be sure to let our engineers know about your experience. In the meantime, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
We're sorry to hear that your NËXT case has left you disappointed! It's definitely strange to hear that you're having trouble with the buttons on your case, and we'll be sure to let our engineers know about your experience. In the meantime, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Rob M
Verified Purchase:Yes
I like it so far. Only compliant I have is that the volume buttons are way to hard. It takes a lot of pressure to compress the button.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Worganhunter
Verified Purchase:Yes
I run a high end hunting and fishing retreat, that means i drop my phone in the marsh, on the trails, out of deer stands...Life Proof cases have saved my iPhones on a fair share of occasions. This next case fit the phone like a glove...Thank you for an amazing product!
Pros: Boating, Exploring, Road Cycling, Hiking
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Atizzy71
Verified Purchase:Yes
I bought this for my iPhone 12 pro fits tight this is a great case would definitely buy again.
Pros: motorcycling, Running, mountain biking, Road Cycling, Hiking
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Icerock
Verified Purchase:Yes
I purchased for about a month ago and I finally put it on my phone and it did not fit my son I tried to call couple times and I have not been able to get through
I would recommend this to a friend!
Response from otterbox.comBy LifeProof, Customer Service Team, April 29, 2021
Hi there!
We're sorry to hear that your NËXT case didn't fit properly! That's certainly unusual to hear, and we'll let our design team know about your experience. Our phone lines are up and running from 8 AM to 5 PM Mountain time. If you're having trouble reaching us at 1-888-533-0735, you can also reach us online here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
We're sorry to hear that your NËXT case didn't fit properly! That's certainly unusual to hear, and we'll let our design team know about your experience. Our phone lines are up and running from 8 AM to 5 PM Mountain time. If you're having trouble reaching us at 1-888-533-0735, you can also reach us online here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Julio argus
Verified Purchase:Yes
I bought my case for iPhone 12 Pro and the buttons of volume and turn on/off are very hard... I need push its very strong..!!!
Pros: Camping
No, I would not recommend this to a friend.
Response from otterbox.comBy LifeProof, Customer Service Team, January 6, 2021
Hi Julio,
We're so sorry you're having some trouble with the buttons on this NËXT case. New cases require a period of consistent use to break things in. Buttons may be stubborn at first, but they should warm up after a couple of weeks.
If you're still having trouble, we'd love to dive in with some more troubleshooting tips which should smooth things over. Please feel free to contact us below. If needed, we can easily set up a warranty!
bit.ly/LPContactUs
Best,
LifeProof Customer Service Team
We're so sorry you're having some trouble with the buttons on this NËXT case. New cases require a period of consistent use to break things in. Buttons may be stubborn at first, but they should warm up after a couple of weeks.
If you're still having trouble, we'd love to dive in with some more troubleshooting tips which should smooth things over. Please feel free to contact us below. If needed, we can easily set up a warranty!
bit.ly/LPContactUs
Best,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Manav
Verified Purchase:Yes
I bought this case because one of my friends recommended but when I received the case, it wasn’t properly fitting the phone and kept on making squeaking noises on the sides. Not what I expected form life proof.
No, I would not recommend this to a friend.
Response from otterbox.comBy LifeProof, Customer Service Team, June 29, 2021
Hi there!
We're sorry to hear about your disappointment with your NËXT case! It's odd to hear that your case isn't fitting well, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so feel free to call us at 1-888-533-0735, and we can get you a replacement case.
Best,
LifeProof Customer Service Team
We're sorry to hear about your disappointment with your NËXT case! It's odd to hear that your case isn't fitting well, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so feel free to call us at 1-888-533-0735, and we can get you a replacement case.
Best,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: TomLaw
Verified Purchase:Yes
Dissatisfied.I sent back for refund. I liked previous LifeProof covers. Not the iPhone 12 Pro version.
No, I would not recommend this to a friend.
Response from otterbox.comBy LifeProof, Customer Service Team, December 29, 2020
Hi, Tom!
We're sorry to hear about your disappointment with your NËXT case! We're bummed to hear that you ended up returning your case, and we hope that you choose to give LifeProof another shot in the future. If you ever have any questions, please don't hesitate tor each out to our helpful Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
We're sorry to hear about your disappointment with your NËXT case! We're bummed to hear that you ended up returning your case, and we hope that you choose to give LifeProof another shot in the future. If you ever have any questions, please don't hesitate tor each out to our helpful Customer Service Team here: https://www.lifeproof.com/en-us/contact-us
Best,
LifeProof Customer Service Team
Written by a customer while visiting otterbox.com