Customer reviews from Samsung US
Samsung - Clean Station Automatic Dustbin - White
Average customer rating
4.3
(179 Reviews)
Rating breakdown 179 reviews
5 Stars
113
4 Stars
38
3 Stars
12
2 Stars
7
1 Star
9
90%of customers recommend this product.
(
146 out of
163)
Customer Reviews for Samsung - Clean Station Automatic Dustbin - White
Customer Rating
5
Nice product and features
on July 14, 2021
Posted by: Luv2Shop
from California
[This review was collected as part of a promotion.] Overall I am happy with the product. It cleans out the dust bin without having dust fly everywhere, which is a plus since I have allergies to dust. Only negative is that the long hair gets tangled on the center and it does not cleans out easily. There is a method in the manual to remove if something still remains after a cleaning but the tangled hair does not easily empty in the dust bin.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Good product
on November 18, 2021
Posted by: German
from Miami
do not buy this. the clean station is awesome, but the dust bags are discontinued, you will get stuck with an item that you won't be able to use anymore once your 2 free bags run out.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, samsungcare, November 19, 2021
Thank you for providing your feedback with us. We have been listening to our customers and have been working diligently on a solution to this concern. You can now locate replacement bags for the device by visiting the link below. ^Pat
https://www.samsung.com/us/home-appliances/home-appliances-accessories/vacuums/samsung-clean-station--dust-bags--5-pack--vca-adb90-xaa/
https://www.samsung.com/us/home-appliances/home-appliances-accessories/vacuums/samsung-clean-station--dust-bags--5-pack--vca-adb90-xaa/
Written by a customer while visiting Samsung US
Customer Rating
3
Wish it handled hair better
on January 3, 2022
Posted by: shopper
[This review was collected as part of a promotion.] The clean station comes with a new dust cup that collects all the dust and elements including hair. When the long hair are accumulated in the dustcup, they remain wrapped around the cyclonic motor. This results in unsuccessful dumping of hair collected during vacuum into clean station. I have to remove hair by hand which results in dust in the air which defies the whole point of having clean station.
Dust cup has a design flaw. It has very thin plastic where it attaches to cyclonic motorhead. This part is too thin and susceptible to breakage. It seems a common failure point.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
3
Response from Samsung USBy Camille , Samsung Care, September 27, 2022
Hello there.
Thank you for your review.
We would love the opportunity to speak with you about this concern regarding your Samsung clean station to determine how we can best assist you with this.
Please reach out to us directly on the following options.
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide them with this number (1144966249) to help our team pull up your information.
Have a great day.
^Camille
Thank you for your review.
We would love the opportunity to speak with you about this concern regarding your Samsung clean station to determine how we can best assist you with this.
Please reach out to us directly on the following options.
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide them with this number (1144966249) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Don't make our mistake
on August 21, 2021
Posted by: WDM1
from USA
so we bought this brand new just a month ago to go with our jet 90. everything was going great till we needed to change the bag and then like everyone else here we discovered that samsung had stabbed us in the back...
that's right they choose to sell a product they knew they were no longer supporting and our clean station is a plant stand because we can no longer find bags.
i mean no where... they don't exist anymore and the best you can do is try to take some other company's bag and try to engineer it to work on your station which surprise... it doesn't very well.
i have a whole home of samsung gear from tv's to a refrigerator but this has left such a bad taste that i think i'm done with the brand as a whole...
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ROSSINI, Customer Care, August 31, 2022
Hello WDM1,
Thank you for letting us know about this. Your opinion helps us do better.
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
Please reach out with any further comments or suggestions you wish to share using the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144865313 to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Thank you for letting us know about this. Your opinion helps us do better.
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
Please reach out with any further comments or suggestions you wish to share using the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144865313 to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
3
Worked until the dust bin broke, now useless
on June 13, 2022
Posted by: Anonymous
from Sachse, TX
came with a dustbin with a dustbin made to use with the clean station, that broke and i haven't been able to get a replacement. without it, the clean station is completely useless.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ROSSINI, Customer Care, August 31, 2022
Hi Becky Ostrowski,
Thank you for your review of our Samsung Vacuum. We apologize for the unpleasant experience. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience for your issue with the dustbin replacement. let me share this link where you can purchase your new dustbin.
https://www.samsungparts.com/Default.aspx
Please feel free to reach out using the following options with any further comments, concerns, or suggestions you wish to share.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144864749) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Thank you for your review of our Samsung Vacuum. We apologize for the unpleasant experience. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience for your issue with the dustbin replacement. let me share this link where you can purchase your new dustbin.
https://www.samsungparts.com/Default.aspx
Please feel free to reach out using the following options with any further comments, concerns, or suggestions you wish to share.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144864749) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
1
Useless
on June 9, 2021
Posted by: Jerry
they don't sell the bags so after you're done with the bags it comes with, it's unusable.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Jecca, HARR, June 15, 2021
I’m so sorry for the confusion about this. Most retailers that carry the Clean Station should also carry the replacement bags. However, you can also find them on our parts website. I’m providing a direct link to the bag for this model below. ^Jecca http://www.samsungparts.com/Products/Parts_and_Accessories/PID-DJ67-00869A.aspx?model=VCASAE903
Written by a customer while visiting Samsung US
Customer Rating
1
Functions Well Short-Term
on January 24, 2022
Posted by: Raymond
from California
I loved this product when I first bought it because it worked perfectly. As I continued to use it, I realized that the suction generally is not strong enough to pull hair from the center of the canister being emptied. Additionally, the light never went off to let me know that the fust bag was full, but it became apparent by the smell of hot dirt/dust when the station would suck in the canister. As I emptied it, I realized I only had the 1 extra bag that my station came with and once I went through that, the machine became non-operable. You MUST have a bag to run this machine, but they are not available and have not been available for over a year. There are also no re-usable or off-brand options that could be purchased in the meantime. I would rate this product higher if I could actually use it, but I cannot.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, samsungcare, January 25, 2022
We hear your concern, and we have been working diligently to find a solution to this matter. If you are looking for replacement bags; We advise our customers to visit the link below. There you will see a button that says “Notify me”. Click on that button and you will be alerted to available bags. ^Pat
https://www.samsung.com/us/home-appliances/home-appliances-accessories/vacuums/samsung-clean-station--dust-bags--5-pack--vca-adb90-xaa/
https://www.samsung.com/us/home-appliances/home-appliances-accessories/vacuums/samsung-clean-station--dust-bags--5-pack--vca-adb90-xaa/
Written by a customer while visiting Samsung US
Customer Rating
1
Don't Buy This. They Don't Have Bags for it
on May 24, 2021
Posted by: the5hands
from St Johns FL
i was super excited to get this cleaning station. that was short lived. the product does work the way it is described. but they don"t have bags to replace once its full. this makes the whole product useless.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Written by a customer while visiting Samsung US