Customer reviews from Samsung US
Samsung - Clean Station Automatic Dustbin - White
Average customer rating
4.3
(179 Reviews)
Rating breakdown 179 reviews
5 Stars
113
4 Stars
38
3 Stars
12
2 Stars
7
1 Star
9
90%of customers recommend this product.
(
146 out of
163)
Customer Reviews for Samsung - Clean Station Automatic Dustbin - White
Customer Rating
1
Don't make our mistake
on August 21, 2021
Posted by: WDM1
from USA
so we bought this brand new just a month ago to go with our jet 90. everything was going great till we needed to change the bag and then like everyone else here we discovered that samsung had stabbed us in the back...
that's right they choose to sell a product they knew they were no longer supporting and our clean station is a plant stand because we can no longer find bags.
i mean no where... they don't exist anymore and the best you can do is try to take some other company's bag and try to engineer it to work on your station which surprise... it doesn't very well.
i have a whole home of samsung gear from tv's to a refrigerator but this has left such a bad taste that i think i'm done with the brand as a whole...
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ROSSINI, Customer Care, August 31, 2022
Hello WDM1,
Thank you for letting us know about this. Your opinion helps us do better.
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
Please reach out with any further comments or suggestions you wish to share using the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144865313 to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Thank you for letting us know about this. Your opinion helps us do better.
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
Please reach out with any further comments or suggestions you wish to share using the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144865313 to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
3
Worked until the dust bin broke, now useless
on June 13, 2022
Posted by: Anonymous
from Sachse, TX
came with a dustbin with a dustbin made to use with the clean station, that broke and i haven't been able to get a replacement. without it, the clean station is completely useless.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ROSSINI, Customer Care, August 31, 2022
Hi Becky Ostrowski,
Thank you for your review of our Samsung Vacuum. We apologize for the unpleasant experience. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience for your issue with the dustbin replacement. let me share this link where you can purchase your new dustbin.
https://www.samsungparts.com/Default.aspx
Please feel free to reach out using the following options with any further comments, concerns, or suggestions you wish to share.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144864749) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Thank you for your review of our Samsung Vacuum. We apologize for the unpleasant experience. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience for your issue with the dustbin replacement. let me share this link where you can purchase your new dustbin.
https://www.samsungparts.com/Default.aspx
Please feel free to reach out using the following options with any further comments, concerns, or suggestions you wish to share.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144864749) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
1
Useless
on June 9, 2021
Posted by: Jerry
they don't sell the bags so after you're done with the bags it comes with, it's unusable.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Jecca, HARR, June 15, 2021
I’m so sorry for the confusion about this. Most retailers that carry the Clean Station should also carry the replacement bags. However, you can also find them on our parts website. I’m providing a direct link to the bag for this model below. ^Jecca http://www.samsungparts.com/Products/Parts_and_Accessories/PID-DJ67-00869A.aspx?model=VCASAE903
Written by a customer while visiting Samsung US
Customer Rating
1
Functions Well Short-Term
on January 24, 2022
Posted by: Raymond
from California
I loved this product when I first bought it because it worked perfectly. As I continued to use it, I realized that the suction generally is not strong enough to pull hair from the center of the canister being emptied. Additionally, the light never went off to let me know that the fust bag was full, but it became apparent by the smell of hot dirt/dust when the station would suck in the canister. As I emptied it, I realized I only had the 1 extra bag that my station came with and once I went through that, the machine became non-operable. You MUST have a bag to run this machine, but they are not available and have not been available for over a year. There are also no re-usable or off-brand options that could be purchased in the meantime. I would rate this product higher if I could actually use it, but I cannot.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, samsungcare, January 25, 2022
We hear your concern, and we have been working diligently to find a solution to this matter. If you are looking for replacement bags; We advise our customers to visit the link below. There you will see a button that says “Notify me”. Click on that button and you will be alerted to available bags. ^Pat
https://www.samsung.com/us/home-appliances/home-appliances-accessories/vacuums/samsung-clean-station--dust-bags--5-pack--vca-adb90-xaa/
https://www.samsung.com/us/home-appliances/home-appliances-accessories/vacuums/samsung-clean-station--dust-bags--5-pack--vca-adb90-xaa/
Written by a customer while visiting Samsung US
Customer Rating
1
Don't Buy This. They Don't Have Bags for it
on May 24, 2021
Posted by: the5hands
from St Johns FL
i was super excited to get this cleaning station. that was short lived. the product does work the way it is described. but they don"t have bags to replace once its full. this makes the whole product useless.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Problem solved!
on July 11, 2021
Posted by: Kuriakose
from Chicago
[This review was collected as part of a promotion.] This definitely takes the hassle out of cleaning/emptying the vacuum, which has always been a cumbersome chore.
No setup required. But now, with the vacuum, you have to use the dustbin that came with the cleaning station, which then makes the dustbin that came with the vacuum redundant. When the dustbin is placed on the station all the dust is emptied in a super safe way into a dust bag. Eventually the dust bag will need to be replaced. There is one extra dust bag in the box.
Cool idea!
No setup required. But now, with the vacuum, you have to use the dustbin that came with the cleaning station, which then makes the dustbin that came with the vacuum redundant. When the dustbin is placed on the station all the dust is emptied in a super safe way into a dust bag. Eventually the dust bag will need to be replaced. There is one extra dust bag in the box.
Cool idea!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Not Rcvd Yet!!
on June 28, 2021
Posted by: Still waiting
from South Carolina
[This review was collected as part of a promotion.] Would love to provide feedback on whether or not this is a good investment - BUT I can’t do that at this time - still waiting to receive EVERYTHING!!
This is why everything is a 1 Star…..
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
I WOULD NOT BUY AGAIN, SAMSUNG HAS BAD RELIABILITY
on February 15, 2023
Posted by: Guitarman66
from South
Bought the Jet 90 Complete w/cleaning Station in September 2021. Everything went very well until about 10 months into ownership. As many here have stated, the Cleaning Station began to loose it suction and having to physically loosen/remove nothing but lint and collected dust became a "dirty" issue.
Then last month, January 2023, the Clean Station on/off button stuck and the unit failed to engage. It's called "PLANNED OBSELENCE". These devices are designed, engineered to fail shortly before or after the warranty period! (Case in point: Family member worked for Samsung in the TV repair division and told me after leaving the company that the 32" Flat Screen TV's, and possibly more sizes, had two blue capacitors that were designed to fail 2-4 years into ownership. If your TV failed, take the back off and you will see these two capacitors. The look like they are about to explode! Sure enough, ours failed, no power and I took the back off and there they were, bulging like Jabba The Hutt's belly!) So I am not surprised that this "Cleaning Station" failed just 16 month into ownership. I should have bought the extra warranty, which I do on all our electronic acquisitions currently. Now, I will get this little cute and empathetic response that they want to discuss this with me. Why, it doesn't work, my warranty has expired and the above is just what I stated, PLANNED OBSELENCE!!! It is now JUNK!
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
2
Response from Samsung USBy Leo, Samsung Care, February 20, 2023
Hi Guitarman66,
Thank you for taking the time out of your busy schedule to write an honest review of your Samsung Clean Station.
I have shared a Samsung link below that can help with your experience.
Clean Station does not empty Jet Stick dustbin:
https://www.samsung.com/us/support/troubleshooting/TSG01216590/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145473634 to help our team pull up your information.
Leo
Thank you for taking the time out of your busy schedule to write an honest review of your Samsung Clean Station.
I have shared a Samsung link below that can help with your experience.
Clean Station does not empty Jet Stick dustbin:
https://www.samsung.com/us/support/troubleshooting/TSG01216590/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145473634 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US