Customer reviews from Samsung US
Samsung - Clean Station Automatic Dustbin - White
Average customer rating
4.3
(179 Reviews)
Rating breakdown 179 reviews
5 Stars
113
4 Stars
38
3 Stars
12
2 Stars
7
1 Star
9
90%of customers recommend this product.
(
146 out of
163)
Customer Reviews for Samsung - Clean Station Automatic Dustbin - White
Customer Rating
3
Brilliant idea, poor support
on September 9, 2021
Posted by: Mike
from Georgia
first this clean station idea is absolutely brilliant.
there are two versions of this clean station. the first version includes a dust but that has the trap door that works with the clean station.
they released another version of the clean station that does not include the dust bin. i'm assuming the jet vacuum's dust bin was updated with the trap door.
my issue is if you happen to be unlucky enough to get the first version and need a spare clean station dust bin, there is no possible way to order this. it's not on the spare parts site and there's no part number on the dust bin.
samsung please help me order a spare dust bin--mine is broken and it means the clean station has to be thrown away if i can't find a spare dust bin.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
2
Response from Samsung USBy Pat, Samsung Care, September 10, 2021
You bring up an important point about the updated version of the Clean Station being changed. For customers trying to get a replacement for their version of the Clean Station. I recommend visiting Samsungparts.com or try calling 800.627.4368. They should be able to help you with a replacement dust bin. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
3
Great concept, but lacks support
on November 2, 2021
Posted by: Shopper NY
from NY
[This review was collected as part of a promotion.] I bought this as a companion for my vacuum cleaner. It is a great concept that we can empty the dust bin without worrying about the dust coming out. However, its replacement bags were impossible to buy, making it unusable after using up two bags that came with it.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
1
Response from Samsung USBy Camille , Samsung Care, August 11, 2022
Hi Shopper NY.
Thank you for reaching out regarding your Samsung Clean Station dust bag unavailability. On behalf of Samsung, we apologize for the inconvenience this has caused you. Regarding your concern, upon checking, the dust bag is now available.
I suggest you check this link to where you can purchase the dust bag.
https://www.samsung.com/us/home-appliances/home-appliances-accessories/vacuums/samsung-clean-station--dust-bags--5-pack--vca-adb90-xaa/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144790508
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Thank you for reaching out regarding your Samsung Clean Station dust bag unavailability. On behalf of Samsung, we apologize for the inconvenience this has caused you. Regarding your concern, upon checking, the dust bag is now available.
I suggest you check this link to where you can purchase the dust bag.
https://www.samsung.com/us/home-appliances/home-appliances-accessories/vacuums/samsung-clean-station--dust-bags--5-pack--vca-adb90-xaa/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144790508
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
3
Smells after short while of using
on November 11, 2021
Posted by: DavsSams
from Houston, TX
[This review was collected as part of a promotion.] I’m disappointed in the filtration system on this unit. After using for a month it started to release odor after it was done with the cycle. I changed the dust bag and still the same outcome immediately after. Was hoping for a better outcome as far as reducing the end process smells. Other than that it’s great.
I would recommend this to a friend!
Features
3
Performance
4
Design
3
Value
3
Response from Samsung USBy Carrie Galvan, samsungcare, November 15, 2021
Hey, DaveSams. I understand the situation you are going through must be frustrating, and we value your personal feedback. We would like to see your problem solved in a timely matter. Please try reaching out to us by using one of the following methods below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143886427
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143886427
Written by a customer while visiting Samsung US
Customer Rating
5
Great Product. Reduce Dust while emptying Vacuum
on March 5, 2021
Posted by: Bones
from Fort Worth TX
[This review was collected as part of a promotion.] I bought this in conjunction with the Jet 75 Stick Vacuum. This makes discarding waste from the Jet 75 a breeze. Remove canister, place in Clean Station, Clean Station empties Canister, replace canister on stick vacuum. I loved it so much I bought a second one for the other end of the house for convenience.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is a genius product ever.
on November 10, 2021
Posted by: Eric Han
from Maryland
[This review was collected as part of a promotion.] Doubted it first when I purchase it but now this is one of the best purchases that I have made. Now I do not worry about the dust flying around during cleaning the bin.
Thank you for inventing a great product Samsung!
Thank you for inventing a great product Samsung!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, samsungcare, February 18, 2022
This means a lot to us. We're happy to see you are loving your clean station so much! Thank you for your review. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Hard time receiving replacement part
on January 4, 2024
Posted by: valleyalli
from Tennessee
This Clean Station has literally been a massive paper weight in the corner of my house. The SPECIFIC dust-bin it came with cracked and no longer adheres to my vacuum. I cannot use the Clean Station without the bin and when I say months, I mean MONTHS! I've been in contact with Samsung representatives over MONTHS trying to get a replacement bin. It's so ridiculous I will more than likely have to throw this paper weight away. Super huge waste - seriously, DON'T waste your money. It was wonderful when I could use it... and I have so many brand new dust bags that I wasted money on as well. No since in investing on an item that doesn't come with replacement parts.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy Ernest, SEA Care, January 5, 2024
Hi there,
We would love to assist you with your product. Kindly provide us with more details about the clean station.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146703478) to help our team pull up your information.
Have a great day,
-Ernest-
We would love to assist you with your product. Kindly provide us with more details about the clean station.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146703478) to help our team pull up your information.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
2
Flawed product
on February 18, 2024
Posted by: Sam Ind
from London
Hair often gets stuck around the inner grill and so it doesn't suck out the dirt and dust effectively as you'd want
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
2
Value
2
Response from Samsung USBy SEA Care, February 20, 2024
Sam Ind, we completely understand how you feel regarding your vacuum clean station to determine the best way to help.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146869902) to help our team pull up your information.
Have a great day.
^Camille
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146869902) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
2
Lack of replacement parts!!!
on July 25, 2024
Posted by: Mylee
It’s great but lacks replacement parts so beware.
My dustbin for my Jet 70 cracked and there is nowhere I can buy a replacement!!! So now its NOT useable with the clean station, which makes this thing useless!!!
My dustbin for my Jet 70 cracked and there is nowhere I can buy a replacement!!! So now its NOT useable with the clean station, which makes this thing useless!!!
Features
5
Performance
5
Design
2
Value
1
Response from Samsung USBy Rainly, Samsung Care, July 26, 2024
Greetings,
We understand the importance of each component of our appliances. We are here to help.
To help you with this, you may reach out to our Samsung Parts Team to order the parts needed for your Samsung range at (800) 627-4368.
They are open from Monday to Friday between 9:00 a.m. to 6:30 p.m. EST. They can check the available parts or accessories you wish to purchase.
Thank you for choosing Samsung and have a great day!
^Rainly
We understand the importance of each component of our appliances. We are here to help.
To help you with this, you may reach out to our Samsung Parts Team to order the parts needed for your Samsung range at (800) 627-4368.
They are open from Monday to Friday between 9:00 a.m. to 6:30 p.m. EST. They can check the available parts or accessories you wish to purchase.
Thank you for choosing Samsung and have a great day!
^Rainly
Written by a customer while visiting Samsung US