Customer reviews from Samsung US
Samsung - Clean Station - Airborne
Average customer rating
4.4
(222 Reviews)
Rating breakdown 222 reviews
5 Stars
150
4 Stars
43
3 Stars
12
2 Stars
9
1 Star
8
90%of customers recommend this product.
(
150 out of
167)
Customer Reviews for Samsung - Clean Station - Airborne
Customer Rating
3
A great concept
on December 16, 2020
Posted by: Withthemostcake20
from Flagstaff
Gender:Female
[This review was collected as part of a promotion.] First of all, I would like to say that this is a great concept. The Samsung clean station eliminates spreading dust all over the place after vacuuming or cleaning. The device works so fast as soon as you put the canister in it starts cleaning right away. I would like to have a little bit more control over that I would like to be able to push the start button when I insert the canister and then allow the device to start. I was under the assumption that the original canister that comes with the vacuum jet stick 75 would be compatible to The Samsung clean station but the clean station only works with the canister that comes with it and it appears to be smaller than the original canister. So I would recommend that the canisters that come with the vacuums be compatible with the clean station that’s the only reason why I did not recommend this product because I was under that assumption. I also noticed that the leaves the canister open after cleaning. I would recommend that the device would be able to close the bottom of the canister after suctioning and cleaning to alleviate the spread of any extra dust particles left in the canister.
Response from The InsidersBy Pat, Samsung Care, December 17, 2020
Thank you for sharing your feedback with us. It's always a pleasure to see the Pros and the Cons our customers leave in their review. You cover some important concerns. We will forward this information to the appropriate channel. ^Pat
Written by a customer while visiting The Insiders
Customer Rating
5
Nice product and features
on July 14, 2021
Posted by: Luv2Shop
from California
[This review was collected as part of a promotion.] Overall I am happy with the product. It cleans out the dust bin without having dust fly everywhere, which is a plus since I have allergies to dust. Only negative is that the long hair gets tangled on the center and it does not cleans out easily. There is a method in the manual to remove if something still remains after a cleaning but the tangled hair does not easily empty in the dust bin.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Wish it handled hair better
on January 3, 2022
Posted by: shopper
[This review was collected as part of a promotion.] The clean station comes with a new dust cup that collects all the dust and elements including hair. When the long hair are accumulated in the dustcup, they remain wrapped around the cyclonic motor. This results in unsuccessful dumping of hair collected during vacuum into clean station. I have to remove hair by hand which results in dust in the air which defies the whole point of having clean station.
Dust cup has a design flaw. It has very thin plastic where it attaches to cyclonic motorhead. This part is too thin and susceptible to breakage. It seems a common failure point.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
3
Response from Samsung USBy Camille , Samsung Care, September 27, 2022
Hello there.
Thank you for your review.
We would love the opportunity to speak with you about this concern regarding your Samsung clean station to determine how we can best assist you with this.
Please reach out to us directly on the following options.
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide them with this number (1144966249) to help our team pull up your information.
Have a great day.
^Camille
Thank you for your review.
We would love the opportunity to speak with you about this concern regarding your Samsung clean station to determine how we can best assist you with this.
Please reach out to us directly on the following options.
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide them with this number (1144966249) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Don't make our mistake
on August 21, 2021
Posted by: WDM1
from USA
so we bought this brand new just a month ago to go with our jet 90. everything was going great till we needed to change the bag and then like everyone else here we discovered that samsung had stabbed us in the back...
that's right they choose to sell a product they knew they were no longer supporting and our clean station is a plant stand because we can no longer find bags.
i mean no where... they don't exist anymore and the best you can do is try to take some other company's bag and try to engineer it to work on your station which surprise... it doesn't very well.
i have a whole home of samsung gear from tv's to a refrigerator but this has left such a bad taste that i think i'm done with the brand as a whole...
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ROSSINI, Customer Care, August 31, 2022
Hello WDM1,
Thank you for letting us know about this. Your opinion helps us do better.
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
Please reach out with any further comments or suggestions you wish to share using the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144865313 to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Thank you for letting us know about this. Your opinion helps us do better.
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
Please reach out with any further comments or suggestions you wish to share using the following options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144865313 to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
4
Must have for your Samsung vacuum!
on December 3, 2020
Posted by: Sugarmedic23
from Beaumont
Gender:Female
[This review was collected as part of a promotion.] This product is awesome. It is perfect to keep allergens down in your home. So simple to use. Just place your canister in and tada it’s empty. No mess around your trash can or in the air. The vacuum has an mark to tell you when it is full which makes it easy. My only concern is that the container that comes with the vacuum cannot be emptied on the canister so you must use the one that comes with it. Just a little disappointed in that fact. This product is definitely worth the price however!
Written by a customer while visiting The Insiders
Customer Rating
5
Clean Station
on November 7, 2020
Posted by: Amysn18
from Delafield
Gender:Female
[This review was collected as part of a promotion.] What a great way to clean the canister from Jet Stick vacuum. All you do is place the canister on the clean station the canister opens. It eliminates dust and allergens from getting into the air. Plus, it eliminates having to wash the canister and waiting for it to dry to use it. I do think it is a little loud when in use and on the larger side.
Written by a customer while visiting The Insiders
Customer Rating
3
Worked until the dust bin broke, now useless
on June 13, 2022
Posted by: Anonymous
from Sachse, TX
came with a dustbin with a dustbin made to use with the clean station, that broke and i haven't been able to get a replacement. without it, the clean station is completely useless.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ROSSINI, Customer Care, August 31, 2022
Hi Becky Ostrowski,
Thank you for your review of our Samsung Vacuum. We apologize for the unpleasant experience. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience for your issue with the dustbin replacement. let me share this link where you can purchase your new dustbin.
https://www.samsungparts.com/Default.aspx
Please feel free to reach out using the following options with any further comments, concerns, or suggestions you wish to share.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144864749) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Thank you for your review of our Samsung Vacuum. We apologize for the unpleasant experience. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience for your issue with the dustbin replacement. let me share this link where you can purchase your new dustbin.
https://www.samsungparts.com/Default.aspx
Please feel free to reach out using the following options with any further comments, concerns, or suggestions you wish to share.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144864749) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Written by a customer while visiting Samsung US
Customer Rating
1
Useless
on June 9, 2021
Posted by: Jerry
they don't sell the bags so after you're done with the bags it comes with, it's unusable.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Jecca, HARR, June 15, 2021
I’m so sorry for the confusion about this. Most retailers that carry the Clean Station should also carry the replacement bags. However, you can also find them on our parts website. I’m providing a direct link to the bag for this model below. ^Jecca http://www.samsungparts.com/Products/Parts_and_Accessories/PID-DJ67-00869A.aspx?model=VCASAE903
Written by a customer while visiting Samsung US