Customer reviews from Samsung US
Samsung - Clean Station - Airborne
Average customer rating
4.4
(222 Reviews)
Rating breakdown 222 reviews
5 Stars
150
4 Stars
43
3 Stars
12
2 Stars
9
1 Star
8
90%of customers recommend this product.
(
150 out of
167)
Customer Reviews for Samsung - Clean Station - Airborne
Customer Rating
5
A must for allergy sufferers
on November 9, 2020
Posted by: willdunlap1
from Severna Park
Gender:Male
[This review was collected as part of a promotion.] The Samsung Clean Station is made to accompany its series of stick vacuums. It is essentially a vacuum for a vacuum. The unit comes with a replacement dust bin that is designed to work with the machine. You attach the dust bin to your vacuum and when it's full, you remove the dust bin and set it on top of the clean station, which then sucks out the contents of the dust bin into a sealed bag inside the unit. It keeps all dust and debris from reentering the air when you empty the bin. The only downside with this is that the little sealed bags only hold about two to three full dustbins and then must be replaced. Over time this can become expensive and may not be worth it unless you have a need for a dust free emptying process. If you suffer from allergies or are just a neat freak, this device a great addition to an already great vacuum.
Written by a customer while visiting The Insiders
Customer Rating
5
cleaning station
on November 12, 2020
Posted by: jimmyc
from omaha ne
[This review was collected as part of a promotion.] Purchased it about 6 weeks ago ,love it because it makes cleaning my vacuum super easy. No dust in the air and you don't have to touch and dirt.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great concept, but lacks support
on November 2, 2021
Posted by: Shopper NY
from NY
[This review was collected as part of a promotion.] I bought this as a companion for my vacuum cleaner. It is a great concept that we can empty the dust bin without worrying about the dust coming out. However, its replacement bags were impossible to buy, making it unusable after using up two bags that came with it.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
1
Response from Samsung USBy Camille , Samsung Care, August 11, 2022
Hi Shopper NY.
Thank you for reaching out regarding your Samsung Clean Station dust bag unavailability. On behalf of Samsung, we apologize for the inconvenience this has caused you. Regarding your concern, upon checking, the dust bag is now available.
I suggest you check this link to where you can purchase the dust bag.
https://www.samsung.com/us/home-appliances/home-appliances-accessories/vacuums/samsung-clean-station--dust-bags--5-pack--vca-adb90-xaa/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144790508
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Thank you for reaching out regarding your Samsung Clean Station dust bag unavailability. On behalf of Samsung, we apologize for the inconvenience this has caused you. Regarding your concern, upon checking, the dust bag is now available.
I suggest you check this link to where you can purchase the dust bag.
https://www.samsung.com/us/home-appliances/home-appliances-accessories/vacuums/samsung-clean-station--dust-bags--5-pack--vca-adb90-xaa/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144790508
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
3
Smells after short while of using
on November 11, 2021
Posted by: DavsSams
from Houston, TX
[This review was collected as part of a promotion.] I’m disappointed in the filtration system on this unit. After using for a month it started to release odor after it was done with the cycle. I changed the dust bag and still the same outcome immediately after. Was hoping for a better outcome as far as reducing the end process smells. Other than that it’s great.
I would recommend this to a friend!
Features
3
Performance
4
Design
3
Value
3
Response from Samsung USBy Carrie Galvan, samsungcare, November 15, 2021
Hey, DaveSams. I understand the situation you are going through must be frustrating, and we value your personal feedback. We would like to see your problem solved in a timely matter. Please try reaching out to us by using one of the following methods below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143886427
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143886427
Written by a customer while visiting Samsung US
Customer Rating
5
This is a genius product ever.
on November 10, 2021
Posted by: Eric Han
from Maryland
[This review was collected as part of a promotion.] Doubted it first when I purchase it but now this is one of the best purchases that I have made. Now I do not worry about the dust flying around during cleaning the bin.
Thank you for inventing a great product Samsung!
Thank you for inventing a great product Samsung!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, samsungcare, February 18, 2022
This means a lot to us. We're happy to see you are loving your clean station so much! Thank you for your review. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Hard time receiving replacement part
on January 4, 2024
Posted by: valleyalli
from Tennessee
This Clean Station has literally been a massive paper weight in the corner of my house. The SPECIFIC dust-bin it came with cracked and no longer adheres to my vacuum. I cannot use the Clean Station without the bin and when I say months, I mean MONTHS! I've been in contact with Samsung representatives over MONTHS trying to get a replacement bin. It's so ridiculous I will more than likely have to throw this paper weight away. Super huge waste - seriously, DON'T waste your money. It was wonderful when I could use it... and I have so many brand new dust bags that I wasted money on as well. No since in investing on an item that doesn't come with replacement parts.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy Ernest, SEA Care, January 5, 2024
Hi there,
We would love to assist you with your product. Kindly provide us with more details about the clean station.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146703478) to help our team pull up your information.
Have a great day,
-Ernest-
We would love to assist you with your product. Kindly provide us with more details about the clean station.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146703478) to help our team pull up your information.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
2
Flawed product
on February 18, 2024
Posted by: Sam Ind
from London
Hair often gets stuck around the inner grill and so it doesn't suck out the dirt and dust effectively as you'd want
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
2
Value
2
Response from Samsung USBy SEA Care, February 20, 2024
Sam Ind, we completely understand how you feel regarding your vacuum clean station to determine the best way to help.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146869902) to help our team pull up your information.
Have a great day.
^Camille
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146869902) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
2
Lack of replacement parts!!!
on July 25, 2024
Posted by: Mylee
It’s great but lacks replacement parts so beware.
My dustbin for my Jet 70 cracked and there is nowhere I can buy a replacement!!! So now its NOT useable with the clean station, which makes this thing useless!!!
My dustbin for my Jet 70 cracked and there is nowhere I can buy a replacement!!! So now its NOT useable with the clean station, which makes this thing useless!!!
Features
5
Performance
5
Design
2
Value
1
Response from Samsung USBy Rainly, Samsung Care, July 26, 2024
Greetings,
We understand the importance of each component of our appliances. We are here to help.
To help you with this, you may reach out to our Samsung Parts Team to order the parts needed for your Samsung range at (800) 627-4368.
They are open from Monday to Friday between 9:00 a.m. to 6:30 p.m. EST. They can check the available parts or accessories you wish to purchase.
Thank you for choosing Samsung and have a great day!
^Rainly
We understand the importance of each component of our appliances. We are here to help.
To help you with this, you may reach out to our Samsung Parts Team to order the parts needed for your Samsung range at (800) 627-4368.
They are open from Monday to Friday between 9:00 a.m. to 6:30 p.m. EST. They can check the available parts or accessories you wish to purchase.
Thank you for choosing Samsung and have a great day!
^Rainly
Written by a customer while visiting Samsung US