Customer reviews from lg.com
LG - CordZero R9 Wi-Fi Connected Robot Vacuum with Auto-Docking and HEPA Filter
Average customer rating
4.5
(39 Reviews)
Rating breakdown 39 reviews
5 Stars
28
4 Stars
6
3 Stars
3
2 Stars
1
1 Star
1
97%of customers recommend this product.
(
32 out of
33)
Customer Reviews for LG - CordZero R9 Wi-Fi Connected Robot Vacuum with Auto-Docking and HEPA Filter
Posted by: Sophpi
from Boston,MA
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is the easiest vacuum to set up,use and store. I have always wanted a robot vacuum and this was better than I ever expected. It’s so small but so mighty, it really cleans every area. The vacuum also has different settings to accommodate every room or messiness. This vacuum has made cleaning so much less painful, as it takes care of everything with just one click of a button!
Pros: Features/Settings, battery, Performance, Quality, easy to use
I would recommend this to a friend!
Written by a customer while visiting lg.com
Posted by: Jess100
from New Jersey
Verified Purchase:Yes
[This review was collected as part of a promotion.] This LG robot vacuum works amazingly well. I started using it the day I received it. This is my first robot vacuum and I can honestly say that it is perfect. I have used it a few times now and it has done such a great job. I've even recommend it to a friend already!
Pros: Performance, Quality, easy to use
I would recommend this to a friend!
Written by a customer while visiting lg.com
Customer Rating
3
Over priced
on March 31, 2022
Posted by: MissBNH
from Concord NH
[This review was collected as part of a promotion.] So this definitely works. I was shocked how dirty my floors were since I have a stick vacuum that I use all the time. I got this to schedule an hour a day. Seriously how does it fill with so much dirt??? I've had it for a few months, almost weekday it goes for 45 minutes, some times longer, se times less and it still picks up so much dirt that my regular vacuum doesn't. I was really shocked about. I did pick up a cheaper brand for my upstairs and that one works just as well as this one. The cheaper brand has an easier time finding it's way home too. LG gets lost sometes and I have to pick it up and just place it near the home. I just think for the price this really doesn't have more options or work better than the cheaper one that was hundreds less.
Pros: ease of use, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
1
Response from lg.comBy Jennifer, Social Media, October 11, 2022
We are disappointed to see that you were not satisfied with your recent purchase and would like to learn more from you. However, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer
Written by a customer while visiting lg.com
Customer Rating
5
Pretty Good!
on May 11, 2022
Posted by: bobbybillion
from NJ
Had this for about 6 months now. EXTREMELY GOOD CLEANING AND FUNCTIONS! I use this robot in my main floor, which has three bedrooms. takes about 2 hours. not that loud, but kind of loud on turbo. I love its edge cleaning, and the security cam is ok. picks up little particles and very easy. Charging speed is ok. Overall, highly reccomend this robot. you get what you pay for and this LG lives up to it.
Pros: Style/Design, ease of use, Features/Settings, battery, Performance, Quality
I would recommend this to a friend!
Quality
1
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Marci8
from Omaha, NE
Verified Purchase:Yes
I had 2 back surgeries and was told to stop pushing a vacuum. I have mostly carpet and bought this machine as it was advertised to handle thicker carpet. Broke down while under warranty and after the repair it broke down again with very little use. I am still debating whether the aggravation of paying for repair and shipping will be beneficial since it seems to be a lemon.
Pros: ease of use
Quality
1
Features
5
Value
1
Response from lg.comBy JaNika Wiley, Social Media, October 25, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG vacuum. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: MrJohnBear
from Mahopac NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] This thing has been trouble since I got it. The sensors don't work and it ran right off the top stair without even pausing..crashed down and now the top is broken. There's a problem with the camera. It is lousy at finding it's way back to the docking station and I have to hunt for it as least 4 days a week. Do not recommend.
Quality
2
Features
2
Value
1
Response from lg.comBy JaNika Wiley, Social Media, December 27, 2022
We're sorry to hear this, and want to thank you for taking the time to communicate with LG about your experience with your LG vacuum. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Ratings-Only Reviews
Based on 1 ratings-only review
Overall Customer Rating
5