Customer reviews from Newair
NewAir - 24 177-Can Built-In Beverage Cooler with Precision Temperature Controls and Adjustable Shelves - Black Stainless Steel
Average customer rating
4.4
(385 Reviews)
Rating breakdown 385 reviews
5 Stars
246
4 Stars
83
3 Stars
28
2 Stars
10
1 Star
18
95%of customers recommend this product.
(
146 out of
154)
Customer Reviews for NewAir - 24 177-Can Built-In Beverage Cooler with Precision Temperature Controls and Adjustable Shelves - Black Stainless Steel
Posted by: lonestarlady in AZ
from Scottsdale, AZ
Verified Purchase:Yes
We purchased a new ABR-1770 last Sept. as we were in the planning stages of a renovation. The beverage cooler remained boxed until it was finally installed and plugged in on March 24, 2020. It never cooled below 45 degrees, often the thermometer read 50 even though we kept it set at 36. This is too warm for a refreshing soda. We contacted NewAir and they agreed to send us a new unit, however, we had to pay the $55 shipping. We agreed, and to their credit, they sent a replacement unit within the week. On May 10th we received the new beverage cooler. The delivery man rang our doorbell and made a hasty retreat as the box was badly banged up and torn. We contacted NewAir before opening the box, they said yes, go ahead and open it. The unit seemed OK, so we had to extract the malfunctioning 122 pound fridge from the wall unit and installed the new one. We repacked the malfunctioning unit and repacked it in the remnants of the beaten up box, and guess what? THIS ONE WON'T GET BELOW 45 DEGREES EITHER! Sorry NewAir, we can't say anything positive about this unit other that it looks nice. This has been a lesson for us. We shouldn't have cheaped out in the beginning and gone with a product we know to be dependable and price be hanged.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Posted by: Anonymous
from Yorba Linda , CA
Verified Purchase:Yes
It’s just great ptoducts and not a cheap in price cause it’s a high quality product
Response from NewairBy NewAir, Customer Service, May 4, 2020
Thank you for the 5-star review.Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Beverage fridge
on May 3, 2020
Posted by: Joe Soufi
from Yorba Linda , CA
It's just great ptoducts and not a cheap in price cause it's a high quality product
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review.Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review.Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Buy with Confidence.
on April 28, 2020
Posted by: Carm1975
from Massachusetts
I bought this about a month ago and noticed the temp fluxuated more than I would have liked. I had already decided to keep it but customer service sent me a new thermostat to try to fix the problem. Took about 10 minutes to swap it out and worked perfectly. The temp now stays between 36 and 41 (which is better than my newer LG main refrigerator). I still check the temp a few time throughtout the day and its probably at 36-38 more often than not.
Response from NewairBy NewAir, Customer Care, April 28, 2020
Thank you for the 5-star review and for posting your comments in regards to you NEwAir ABR-1770. We highly appreciate your feedback on the unit and the customer service provided. Thank you for choosing NewAir.
Written by a customer while visiting Newair
Posted by: Carm1975
from Massachusetts
Verified Purchase:Yes
I bought this about a month ago and noticed the temp fluxuated more than I would have liked. I had already decided to keep it but customer service sent me a new thermostat to try to fix the problem. Took about 10 minutes to swap it out and worked perfectly. The temp now stays between 36 and 41 (which is better than my newer LG main refrigerator). I still check the temp a few time throughtout the day and its probably at 36-38 more often than not.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to you NEwAir ABR-1770. We highly appreciate your feedback on the unit and the customer service provided. Thank you for choosing NewAir.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to you NEwAir ABR-1770. We highly appreciate your feedback on the unit and the customer service provided. Thank you for choosing NewAir.
Written by a customer while visiting Newair
Customer Rating
4
More Black in Color
on March 16, 2020
Posted by: Familyof6
from San Antonio, TX
We just got all new Black Stainless steel appliances. While I know each brand the colors look different I didn’t expect this much difference with the New Air. It looks black to me and especially against my other Black Stainless steel. The fridge itself has been working great the 3 days we have had it plugged in and is quiet.
Response from NewairBy NewAir, Customer Service, March 17, 2020
Thank you for taking the time to leave a positive review on the NBC177BS00 we highly appreciate your feedback. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
4
More Black in Color
on March 16, 2020
Posted by: Familyof6
from San Antonio, TX
We just got all new Black Stainless steel appliances. While I know each brand the colors look different I didn’t expect this much difference with the New Air. It looks black to me and especially against my other Black Stainless steel. The fridge itself has been working great the 3 days we have had it plugged in and is quiet.
Response from NewairBy NewAir, Customer Service, March 17, 2020
Thank you for taking the time to leave a positive review on the NBC177BS00 we highly appreciate your feedback. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Posted by: Familyof6
from San Antonio, TX
Verified Purchase:Yes
We just got all new Black Stainless steel appliances. While I know each brand the colors look different I didn't expect this much difference with the New Air. It looks black to me and especially against my other Black Stainless steel. The fridge itself has been working great the 3 days we have had it plugged in and is quiet.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for taking the time to leave a positive review on the NBC177BS00 we highly appreciate your feedback. Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for taking the time to leave a positive review on the NBC177BS00 we highly appreciate your feedback. Thank you for choosing NewAir!
Written by a customer while visiting Newair