Customer reviews from klipsch.com
Klipsch - Cinema 800 3.1 48" Dolby Atmos Sound Bar System with Wireless Pre-Paired 10" Subwoofer - Black
Average customer rating
3.4
(284 Reviews)
Rating breakdown 284 reviews
5 Stars
111
4 Stars
44
3 Stars
38
2 Stars
25
1 Star
66
56%of customers recommend this product.
(
131 out of
234)
Customer Reviews for Klipsch - Cinema 800 3.1 48" Dolby Atmos Sound Bar System with Wireless Pre-Paired 10" Subwoofer - Black
Customer Rating
1
Great sound. But didn't last
on January 25, 2023
Posted by: Barbor
from Illinois
Got it as a present. Great sound. Nice design. Lasted less than six months. Dead. That's not a premium quality product.
No, I would not recommend this to a friend.
Written by a customer while visiting klipsch.com
Posted by: Paul AC
from Frisco TX
Verified Purchase:Yes
Didn’t work right out the box. Opened a ticket with customer service and have not heard back. It’s my second one. First one lasted 18 months. Poor experience. Will not recommend or purchase any products from them again.
No, I would not recommend this to a friend.
Response from klipsch.comBy Klipsch, Customer Service, February 22, 2023
These issues may be resolved with the latest firmware update! For over-the-air update, please make sure the bar is connected to your home network. If you are unable to connect the bar to your home network, please contact customer service as a manual update may be possible.
For the quickest contact, we recommend opening a "chat" by going to our website and clicking the “Help” icon located in the bottom right corner. Once you have clicked this icon, choose the “Get in Touch” option to speak directly with a Product Support representative.
For the quickest contact, we recommend opening a "chat" by going to our website and clicking the “Help” icon located in the bottom right corner. Once you have clicked this icon, choose the “Get in Touch” option to speak directly with a Product Support representative.
Written by a customer while visiting klipsch.com
Posted by: Jack Mc
Verified Purchase:Yes
This soundbar is fabulous, I replaced my Klipsch 600 soundbar that was a P o s. It was constantly shutting off where I had to unplug to get it to reconnect to the TV. It was connected to the TV through the HDMI ARC just like the 800 is. The 800 is great, the 600 not so much.
Written by a customer while visiting klipsch.com
Customer Rating
1
I should have listened to the bad reviews
on February 7, 2023
Posted by: Jayqd888
from MN
I bought this a month ago and I’m so disappointed. I’m using the ARC as input. It is not smooth as what others have said. It doesn’t work 90% of the time. I have to manually unplug the power source and do a hard reboot in order for it to work.
No, I would not recommend this to a friend.
Response from klipsch.comBy Klipsch, Customer Service, February 22, 2023
Make sure you use an HDMI 2.0a or higher cable. The cable included with your soundbar meets these standards, so we strongly recommend you use this cable.
Ensure the following TV settings match:
-If you have an eARC Capable TV, set HDMI e-ARC Mode to Auto or On.
-Set Digital Output Format to Pass-Through (on some TVs and projectors, this is named Bitstream.
-Set Dolby Atmos to Enabled.
Ensure the following TV settings match:
-If you have an eARC Capable TV, set HDMI e-ARC Mode to Auto or On.
-Set Digital Output Format to Pass-Through (on some TVs and projectors, this is named Bitstream.
-Set Dolby Atmos to Enabled.
Written by a customer while visiting klipsch.com
Posted by: Manny962
from Chicago
Verified Purchase:Yes
Took awhile to get all functions working but well worth the time. System sounds incredible.
I would recommend this to a friend!
Written by a customer while visiting klipsch.com
Posted by: roland harris
from Chesapeake Va
Verified Purchase:Yes
The soundbar would never get sound to come thru it.
No, I would not recommend this to a friend.
Written by a customer while visiting klipsch.com
Customer Rating
2
Not worth it, much better options for the price
on March 13, 2023
Posted by: Acstjohn
from New york
Verified Purchase:Yes
Sound quality is fine, not great but the Bluetooth disconnects constantly
No, I would not recommend this to a friend.
Written by a customer while visiting klipsch.com
Posted by: Younglamo1
Verified Purchase:Yes
The sound bar did not produce the sound as my previous sound bar, the unit lacked sound quality and clarity. Off the start the sub woofer did not power up. So on this purchase I was extremely disappointed
No, I would not recommend this to a friend.
Response from klipsch.comBy Customer Service, July 30, 2024
We would like to help you get your sound bar working properly! Please reach out to our Customer Service team - For quickest contact, we recommend opening a chat!
Written by a customer while visiting klipsch.com