Customer reviews from kitchenaid.com
KitchenAid - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack, ProWash Cycle, 39 dBA - White
Average customer rating
4.5
(2,808 Reviews)
Rating breakdown 2,808 reviews
5 Stars
2,005
4 Stars
435
3 Stars
142
2 Stars
83
1 Star
143
88%of customers recommend this product.
(
1,914 out of
2,179)
Customer Reviews for KitchenAid - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack, ProWash Cycle, 39 dBA - White
Customer Rating
1
Stopped working, don’t spend the money
on March 19, 2024
Posted by: 13MJ
from Defiance, Oh
Bought this dishwasher is July 2019 and it stopped working correctly July of 2023 just after any warranty would cover it. Replaced a few different parts trying to fix it but still does not wash correctly or drain. Bought a Kitchen Aid stove at the same time and the knobs are already breaking off. “High End” without the quality! Will never again buy Kitchen Aid appliances.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 22, 2024
Thank you for sharing your experience with us, 13MJ. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 504711.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Inefficient energy product
on September 6, 2024
Posted by: Penny pincher
from Asheboro NC
[This review was collected as part of a promotion.] This is not an energy efficient appliance. It uses 7 to 10 gallons of water on any cycle. On the rinse only cycle, 10 gallons of water will be used in 15 minutes! The utensil basket takes up 1/5 of bottom space while the upper “third” rack holds all silverware. Utensil basket goes in trash! No operational manual came with appliance, lots of installation directions, but when paying a plumber to install, those pages are worthless.Customer service promised to send me a manual, but a month later—nothing. It is not QUIET. I am comparing this expensive dishwasher to my 12 year old previous dishwasher that used 4 gallons of water and was super quiet. Shame on Kitchenaid for producing such an inefficient product.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 6, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 588958.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Stuck on clean cycle and come off
on February 25, 2025
Posted by: Sop101
from Kansas
I got it a year and a half ago and it is broken it won't come off the clean Cycle and he keeps beeping.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 3, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 685072.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
It's dangerous, broken and underperforms.
on March 28, 2025
Posted by: Rally
from british columbia
Issue after issue with this thing. Today's problem are the rollers that the racks slide on have fallen off. They're supposed to snap into place but it's worn out already????!!! ya, so middle rack is absolutely useless and now sits on the kitchen table.
The heat dry option doesn't work, it just makes the entire load smell like musty old food.
When you open the dishwasher door, it makes a pool of water on the floor from the steam port. Have slipped and nearly broke my neck falling down because of it. Seriously considering seeking legal advice on that.
The spring that controls the door from slamming open snapped! so now there's no control when opening the door.
Your dishes are always filled with bubbles when filling cups with drinks. This cant be good for you and I am even using the recommended soap and drying agent.
The heat dry option doesn't work, it just makes the entire load smell like musty old food.
When you open the dishwasher door, it makes a pool of water on the floor from the steam port. Have slipped and nearly broke my neck falling down because of it. Seriously considering seeking legal advice on that.
The spring that controls the door from slamming open snapped! so now there's no control when opening the door.
Your dishes are always filled with bubbles when filling cups with drinks. This cant be good for you and I am even using the recommended soap and drying agent.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 31, 2025
Hello Rally! We are so sorry to hear this has happened. We do not intend for any of our customers to have to experience these types of issues! Please send us an email at CanadaSocial@KitchenAid.com with your model and serial number, your phone number, and your case #701116 Take care! -Alisha
Written by a customer while visiting kitchenaid.com
Customer Rating
5
I LOVE THIS DISHWASHER SO MUCH!!! Perfect
on September 26, 2020
Posted by: Fan4Life
from Colorado
[This review was collected as part of a promotion.] There is nothing like a brand spanking state of the art KitchenAid appliance. This makes doing dishes a pleasure. It holds so many items. It's just amazing! And, this is simply a beautiful machine, inside and out! Love, love, love
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
quietest dishwasher.....ever!
on October 2, 2020
Posted by: ChristineK
from Broadview Hts., OH
[This review was collected as part of a promotion.] We needed to replace our 15 year old dishwasher. KitchenAid was at the top of our list. Very pleased with the decision. Quietest dishwasher.....ever! Need to check to make sure it's running! Really like the top third rack for utensils, etc. Great idea.
Dishes are so much cleaner.
Dishes are so much cleaner.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
so quiet I have to check to make sure it is runnin
on October 28, 2020
Posted by: Anonymous
from West Salem, wi
[This review was collected as part of a promotion.] bought this about 3 weeks ago and so happy with it. it gets the dishes clean every time. and is so quiet in our open concept kitchen/dining/living room area we no longer hear our dishwasher when we are sitting and watching tv.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Tons of room, very quite, and it gets dishes clean
on November 2, 2020
Posted by: TomHu
from south Florida
[This review was collected as part of a promotion.] So it should go with out saying, but this dishwasher gets dishes clean. I wish that was not something that needed to be said, but unfortunately I have purchased too many dishwashers that required extra effort prior to loading.
This dishwasher has found hidden extra space. I am not sure how they provided a third tier shelf for flatware and such, and still provided extra height for the bottom shelf, but they found it, and implemented it, and for our family of 6, it is a real blessing.
This dishwasher is very quiet. We have a large open concept, kitchen, breakfast nook, living area, that opens to a large foyer, and then the formal dining is accessible from a wide butlers pantry, as well as that large foyer. So nearly every non sleeping space down stairs is open or easily accessible to the kitchen. We have hard tile type wood look floors. This is a recipe a sound disaster. Personally I can not hear this dishwasher running, when standing next to it, let alone, while in another part of the room. I do not even hear the water sloshing. They have sound-proofed this machine very well.
I do not know how much I paid for this dishwasher, as it was a component in a gourmet kitchen package, for our new home. What ever the cost was, it was worth it. This is a must have dishwasher, with anything open concept. A noisy dishwasher, would destroy any function, in half the home. With a quiet dishwasher, we are able to load it up and start it whenever we want.
This dishwasher has found hidden extra space. I am not sure how they provided a third tier shelf for flatware and such, and still provided extra height for the bottom shelf, but they found it, and implemented it, and for our family of 6, it is a real blessing.
This dishwasher is very quiet. We have a large open concept, kitchen, breakfast nook, living area, that opens to a large foyer, and then the formal dining is accessible from a wide butlers pantry, as well as that large foyer. So nearly every non sleeping space down stairs is open or easily accessible to the kitchen. We have hard tile type wood look floors. This is a recipe a sound disaster. Personally I can not hear this dishwasher running, when standing next to it, let alone, while in another part of the room. I do not even hear the water sloshing. They have sound-proofed this machine very well.
I do not know how much I paid for this dishwasher, as it was a component in a gourmet kitchen package, for our new home. What ever the cost was, it was worth it. This is a must have dishwasher, with anything open concept. A noisy dishwasher, would destroy any function, in half the home. With a quiet dishwasher, we are able to load it up and start it whenever we want.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com