Customer reviews from kitchenaid.com
KitchenAid - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack, ProWash Cycle, 39 dBA - White
Average customer rating
4.4
(3,140 Reviews)
Rating breakdown 3,140 reviews
5 Stars
2,224
4 Stars
494
3 Stars
168
2 Stars
91
1 Star
163
88%of customers recommend this product.
(
2,091 out of
2,387)
Customer Reviews for KitchenAid - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack, ProWash Cycle, 39 dBA - White
Customer Rating
5
Amazing Dishwasher
on March 18, 2023
Posted by: Steen48
from Saint Louis MO
[This review was collected as part of a promotion.] I replaced an old KitchenAid dishwasher because it began leaking. I researched models and decided to purchase another KitchenAid with three shelves and an amazingly noise rating of 39 decibels.
It is so very quiet which impressed me. But was even more impressive was how well it cleared the dishes. I used to wash my dishes prior to loading them into the dishwasher but now I simply scrape them off and they come out sparkling. Now the last load I washed did not clean the chili from the bowls but I realized that the bowls were loaded incorrectly and the water could not hit the bowls. I’m going to wash them again and hop for better results.
The third drawer at the top of the dishwasher is a fantastic idea.
I no longer have to find the space on the other shelves to put in cooking utensils. The interior is spacious The energy consumption is low. The controls are easily accessible and very straightforward.
I’m looking forward to years of use comparable to my previous one.
It is so very quiet which impressed me. But was even more impressive was how well it cleared the dishes. I used to wash my dishes prior to loading them into the dishwasher but now I simply scrape them off and they come out sparkling. Now the last load I washed did not clean the chili from the bowls but I realized that the bowls were loaded incorrectly and the water could not hit the bowls. I’m going to wash them again and hop for better results.
The third drawer at the top of the dishwasher is a fantastic idea.
I no longer have to find the space on the other shelves to put in cooking utensils. The interior is spacious The energy consumption is low. The controls are easily accessible and very straightforward.
I’m looking forward to years of use comparable to my previous one.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Breaks constantly
on October 18, 2023
Posted by: Vsmith
We’ve had this dishwasher for about a year & a half now and twice now, the same part has gone bad on it and had to be replaced. This part is also always on backorder. Last time it broke (less than 6 months ago in fact), the part took about 4 weeks to come in. This time, the part is still on backorder and we’ve been without a dishwasher for over 3 weeks now again. I loved this dishwasher so much and recommended it to several friends, but now this is insanity and I would have to absolutely not recommend anyone purchasing it.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, October 23, 2023
Thank you for sharing your experience with us, Vsmith. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 413577.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Blessed silence
on October 24, 2020
Posted by: Waywild
from Phoenix, AZ
[This review was collected as part of a promotion.] So we had a previous kitchen aid dishwasher and it lasted nine and a half years which was ok in terms of length of service especially here in Phoenix AZ the water here is very hard. Water heaters only last five years on average. So our old one started making noise and knowing what I know about the life span of appliances in this hard water environment rather than attempt to fix it I looked for a new one. We wanted black, controls on top rather than front controls as we always seemed to numb the front controls and the dishwasher would start so top controls were mandatory. Also had to have a handle rather than some built into the face opening that you pull on. Needed to have stainless steel tub as they get hotter and dry better and number one requirement had to be quiet. This is rated at 39db. Standing next to it when it’s running you can just barely hear it. Sitting eight feet away at the breakfast table it is silent. Due to the pandemic I didn’t want an installer in the house so I put it in myself. The directions were ok but could be a little bit clearer. Anyhow installed, running, very quiet, pull handle feels very sturdy and the top rack slides are improved leading to a much stronger feeling about the durability of the top rack. Third rack for utensils is very useful, old washer didn’t have that feature.
Price was competitive with other machines that I shopped for online. My son just replaced his five year old Bosch with another Bosch and the pamphlet on his machine said 44db, quietest machine made. That’s a big lie from Bosch.
We are very satisfied with this machine and would recommend it to anyone.
Price was competitive with other machines that I shopped for online. My son just replaced his five year old Bosch with another Bosch and the pamphlet on his machine said 44db, quietest machine made. That’s a big lie from Bosch.
We are very satisfied with this machine and would recommend it to anyone.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
top shelf cleaning tray
on June 4, 2021
Posted by: nature boy
from New Jersey
[This review was collected as part of a promotion.] We had this new dishwasher installed last week and we love it.
It's been a long time since I purchased a new dishwasher. My how a lot has changes.
We really really like the top shelf that can clean spatulas, tongs and flat items. It's extremely handy.
It's been a long time since I purchased a new dishwasher. My how a lot has changes.
We really really like the top shelf that can clean spatulas, tongs and flat items. It's extremely handy.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Frustrated
on January 9, 2023
Posted by: LynnPP
from Salisbury NC
[This review was collected as part of a promotion.] I can’t rate the new Kitchenaid dishwasher that we purchased the first part of December because it hasn’t worked since it was installed. It’s my understanding that it can’t be replaced since it has already been installed. So, we are waiting on a part that has been ordered for a brand new machine and as much as I would like to be able to give a five star rating, I cannot.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, January 12, 2023
Thank you for sharing your experience with us, LynnPP. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Faulty settings, peeling paint
on August 14, 2024
Posted by: Sarah345
from St Paul MN
We bought this dishwasher just over two years ago after researching for months to find exactly what we wanted. From the get-go, the functions were faulty, and we lost most of the normal wash capabilities and had to do the super hot water and extended cycle. They would reset if we unplugged the appliance or reset the circuit breaker, but otherwise we have been stuck with tough wash or pro wash settings. Now, likely as a function of having to run it on hot temperatures, the paint is all peeling off the top and the vent. It cleans relatively well, but we have been very disappointed with the quality of this product for the price we paid.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, August 14, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 578560.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Rusting on Inside
on May 15, 2025
Posted by: Grace.L.
[This review was collected as part of a promotion.] Dishwasher works fine, but the interior (which is supposed to be stainless steel) started rusting on the second run. Tried cleaning with Barkeeper’s Friend, looked ok, then rusted again after a wash was run. I read that this is most likely a manufacturer’s defect, and Kitchenaid has been unhelpful. I would expect for a dishwasher of this price to hold up to certain standards. Super disappointed.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, May 16, 2025
We regret to hear that your Refrigerator is not living up to your standards.
We apologize for the concerns that you are experiencing with your Dishwasher. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Dishwasher model/serial number, and reference Case #723809.
We're looking forward to hearing from you.
Marie Q
We apologize for the concerns that you are experiencing with your Dishwasher. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Dishwasher model/serial number, and reference Case #723809.
We're looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Not as Expected
on September 14, 2025
Posted by: ACraig
[This review was collected as part of a promotion.] I set my expectations too high for this one. The flatware holder has a sorter that has various sizes randomly in the top of the basket. There is not a timer to count down the cycle. The outside is nice but the insulation looks crammed into the corners. I hopeful it will last a few years.
Written by a customer while visiting kitchenaid.com