Customer reviews from kitchenaid.com
KitchenAid - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack, ProWash Cycle, 39 dBA - White
Average customer rating
4.4
(3,097 Reviews)
Rating breakdown 3,097 reviews
5 Stars
2,201
4 Stars
484
3 Stars
164
2 Stars
89
1 Star
159
88%of customers recommend this product.
(
2,060 out of
2,345)
Customer Reviews for KitchenAid - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack, ProWash Cycle, 39 dBA - White
Customer Rating
1
very disappointed
on October 16, 2025
Posted by: Piece of …..
[This review was collected as part of a promotion.] I bought this so called dishwasher about two and half months ago and the handle has come off totally and the rack is off the track …. unbelievable !!
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 17, 2025
We regret to hear that your Dishwasher is not living up to your standards.
We apologize for the concerns that you are experiencing with your Dishwasher. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Dishwasher model/serial number, and reference Case #822818.
We're looking forward to hearing from you.
Marie Q
We apologize for the concerns that you are experiencing with your Dishwasher. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Dishwasher model/serial number, and reference Case #822818.
We're looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
A Perfect Drier
on October 19, 2025
Posted by: als944
[This review was collected as part of a promotion.] Consumer Report gave this dishwasher a low rating in "Drying." Our experience is it dries perfectly, much better than our former Bosch dishwasher where we consistently had water standing in the bottom of glasses and cups.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
on October 25, 2025
Posted by: Hawgsfan
[This review was collected as part of a promotion.] Junk. Malfunctioning right out of the box. I went against my gut instincts because I initially was going to buy a Bosch or Miele, but I bought a Kitchen Aid because it was, “Made in the USA.” Never again.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 28, 2025
We regret to hear that your Dishwasher is not living up to your standards.
We apologize for the concerns that you are experiencing with your Dishwasher. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Dishwasher model/serial number, and reference Case #827515.
We're looking forward to hearing from you.
Marie Q
We apologize for the concerns that you are experiencing with your Dishwasher. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Dishwasher model/serial number, and reference Case #827515.
We're looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Broke after < 1 year and waiting 3 mos for repair
on October 30, 2025
Posted by: Exhausted and frustrated
from Toronto On
Bought our dishwasher less than a year ago. It stopped working and we've been waiting 3 months for it to be repaired. We've had 4 different parts changed, just waited 6 weeks for another part and again today the dishwasher still doesn't work. I'm ready to buy a new one from a different company just to make this end. Customer service is a pain because they use a 3rd party repair service so everyone keeps passing the problem to the next person.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 31, 2025
Hi. We apologize for your experience. Could you please email us at canadasocial@whirlpool.com with the model, serial number, and full address including postal code? Please include review ID ##831208 , so we can look into what happened. Thank you. - Teresa
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Silverware issues
on February 13, 2021
Posted by: Albri
from North central Wisconsin
[This review was collected as part of a promotion.] Disappointed in cleaning of utensils. Our utensils do not fit into the basket. We use the top rack which has little to hold silverware in place. Spoons are often full of water +/- not cleaned. There is little space for spatulas, serving spoons etc. Again the top rack is used and cleanliness is an issue.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Racks are Useless but it’s Quiet
on December 20, 2022
Posted by: Texas68
from Texas
Had a previous KitchenAid for 14 years and I loved it but needed an expensive repair so it made more sense to replace it. Wanted a quiet one and I got that so that’s the one star. The rack design is totally useless. Dinner plates barely fit and are super close. Dinner bowls don’t fit upright. Ceramic cat dishes and bowls don’t sit properly in the middle section of the middle rack, they slide out. The random prongs on the bottom make no sense at all. Difficult to stack correctly. We do the best we can at filling it but it does not hold as much as our old faithful. Wasn’t available to see in person and did not realize I needed to take dinnerware and cat bowls in to check the fit. Silverware rack does not open up to allow beaters, chopper blades or small measuring cups…..just silverware. What a waste of space. I got a quiet dishwasher and that’s all I got. Very disappointed in KitchenAid. Wished I had kept my old racks to see if they would fit. I did keep my old silverware racks and they fit. If I had been able to see it and especially knowing what I do now, I NEVER WOULD HAVE PURCHASED IT. I had no idea it would be so difficult to use. What’s the point of being energy efficient if you have to run it several times because of how much it DOES NOT HOLD. It was a great price and financing so I went ahead with this joke of a dishwasher. KitchenAid, you’re better than this.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, December 23, 2022
Thank you for sharing your experience with us, Texas68. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Extremely Disappointed
on March 20, 2024
Posted by: Peter83
from Michigan
[This review was collected as part of a promotion.] Love KitchenAid products so much we bought it for our second home as well; however, it does not offset the terrible customer service we received. They are no reasons/excuses for what we went/are going through (multiple failed commitments and once delivered we have been OVER CHARGED). It's hard to believe a company with the size and reputation of Whrilpool operates in this manner.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 20, 2024
Thank you for sharing your experience with us, Peter83. We apologize for the concerns that you are experiencing with your dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram https://www.instagram.com/kitchenaidusa/ . When responding please include your contact information and reference Case # 504909.
We look forward to speaking with you.
We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great features and amazingly quiet!
on May 12, 2021
Posted by: Lilly0911
from California
[This review was collected as part of a promotion.] I bought this a few weeks ago because I was so spoiled with this dishwasher at a previous home I owned, I had purchased this dishwasher for my previous home a few months before I sold it . I just could not get used to the dishwasher at my new home so as soon as I could I bought the same exact dishwasher for my new home. I am so happy with this purchase! I would never own any other dishwasher again!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com