Customer reviews from kitchenaid.com
KitchenAid - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack, ProWash Cycle, 39 dBA - White
Average customer rating
4.4
(3,140 Reviews)
Rating breakdown 3,140 reviews
5 Stars
2,224
4 Stars
494
3 Stars
168
2 Stars
91
1 Star
163
88%of customers recommend this product.
(
2,091 out of
2,387)
Customer Reviews for KitchenAid - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack, ProWash Cycle, 39 dBA - White
Customer Rating
1
After only 2.5 weeks, it stopped working
on September 27, 2023
Posted by: Washing dishes by hand
[This review was collected as part of a promotion.] I loved it for the two and a half weeks it worked.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 27, 2023
Thank you for sharing your experience with us, Washing dishes by hand. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 402709.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Faulty
on October 3, 2023
Posted by: Lake756
from Hayesville NC
[This review was collected as part of a promotion.] Never ran one cycle. Every part except the exterior is being replaced!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 9, 2023
Thank you for sharing your experience with us, Lake756. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 406285.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Save your money
on October 6, 2023
Posted by: Randy 101010
from Texas
[This review was collected as part of a promotion.] I bought this a month ago. Loaded it up for the first time it ran for about 5 mins the shut off. Tried it again same thing. Did this at least 5 times. Now it’s been sitting there collecting dust till a service guy can come and take a look. Spent all that money to look at it. The service company is over a month out. I should have just taking it back and returned it.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 10, 2023
Thank you for sharing your experience with us, Randy 101010. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 407991.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Broke within a month
on October 9, 2023
Posted by: C11751
from Chicago IL
[This review was collected as part of a promotion.] I bought this a month ago and already have had to service it because the control board was bad. I’ve always loved Kitchen Aid but will not in the future and now they are telling me I have to wait for the new board.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 11, 2023
Thank you for sharing your experience with us, C11751. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 409456.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Where's clock?
on October 18, 2023
Posted by: EGS JR
[This review was collected as part of a promotion.] We've only used it twice. But so far...it appears that it doesn't have a reverse timing clock so you can see how much longer the wash cycle has to go.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 18, 2023
Thank you for sharing your experience with us, Rattler2. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 413014.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Doesn’t clean well
on January 5, 2024
Posted by: JJAZ
from Mesa, AZ
[This review was collected as part of a promotion.] I’m not happy with my new Kitchen Aid dishwasher. Some of the utensils come out with a whitish coating on them. The items in the middle rack do not get very clean. I can feel the grit inside of them. I use a rinse aid.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 8, 2024
Thank you for sharing your experience with us, JJAZ. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 461431.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Defective out of the box!
on January 7, 2024
Posted by: Al37721
from Bloomfield Hills, MI
Recently purchased this unit despite seeing negative reviews thinking Kitchen Aid is a reputable company and I'm sure they addressed the issues with this product. Certainly not the case, after installing and running the start up cycle a 7-2 error code was displayed, according the Owners manual its "pump failure". The same issue multiple other customers have reported. Its apparent that Kitchen Aid has a bad batch of these units out in circulation and instead of recalling them they are letting them be installed then dealing with service calls. Absolutely ridiculous, now I have to spend time on the phone, scheduling a service call for a technician to come out to "verify" the problem and attempt to fix it. What a poor way to do business and ensure a terrible customer experience.
Bottom line, save the hassle and buy another brand unit.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 8, 2024
Thank you for sharing your experience with us, Al37721. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 462895.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
I'm in Love!
on January 8, 2024
Posted by: vanessathomas
[This review was collected as part of a promotion.] I never knew how much I could love a dishwasher! The third rack for utensils and other small items is wonderful! It runs so quietly that the first time I ran it, I kept opening up the door to make sure it was working. The resume feature works perfectly, too. :)
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com