Customer reviews from kitchenaid.com
KitchenAid - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack, ProWash Cycle, 39 dBA - White
Average customer rating
4.4
(3,127 Reviews)
Rating breakdown 3,127 reviews
5 Stars
2,217
4 Stars
493
3 Stars
164
2 Stars
90
1 Star
163
88%of customers recommend this product.
(
2,085 out of
2,375)
Customer Reviews for KitchenAid - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack, ProWash Cycle, 39 dBA - White
Customer Rating
1
Save your money
on October 6, 2023
Posted by: Randy 101010
from Texas
[This review was collected as part of a promotion.] I bought this a month ago. Loaded it up for the first time it ran for about 5 mins the shut off. Tried it again same thing. Did this at least 5 times. Now it’s been sitting there collecting dust till a service guy can come and take a look. Spent all that money to look at it. The service company is over a month out. I should have just taking it back and returned it.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 10, 2023
Thank you for sharing your experience with us, Randy 101010. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 407991.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Broke within a month
on October 9, 2023
Posted by: C11751
from Chicago IL
[This review was collected as part of a promotion.] I bought this a month ago and already have had to service it because the control board was bad. I’ve always loved Kitchen Aid but will not in the future and now they are telling me I have to wait for the new board.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 11, 2023
Thank you for sharing your experience with us, C11751. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 409456.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Where's clock?
on October 18, 2023
Posted by: Clock settings
[This review was collected as part of a promotion.] We've only used it twice. But so far...it appears that it doesn't have a reverse timing clock so you can see how much longer the wash cycle has to go.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 18, 2023
Thank you for sharing your experience with us, Rattler2. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 413014.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Doesn’t clean well
on January 5, 2024
Posted by: JJAZ
from Mesa, AZ
[This review was collected as part of a promotion.] I’m not happy with my new Kitchen Aid dishwasher. Some of the utensils come out with a whitish coating on them. The items in the middle rack do not get very clean. I can feel the grit inside of them. I use a rinse aid.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 8, 2024
Thank you for sharing your experience with us, JJAZ. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 461431.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Defective out of the box!
on January 7, 2024
Posted by: Al37721
from Bloomfield Hills, MI
Recently purchased this unit despite seeing negative reviews thinking Kitchen Aid is a reputable company and I'm sure they addressed the issues with this product. Certainly not the case, after installing and running the start up cycle a 7-2 error code was displayed, according the Owners manual its "pump failure". The same issue multiple other customers have reported. Its apparent that Kitchen Aid has a bad batch of these units out in circulation and instead of recalling them they are letting them be installed then dealing with service calls. Absolutely ridiculous, now I have to spend time on the phone, scheduling a service call for a technician to come out to "verify" the problem and attempt to fix it. What a poor way to do business and ensure a terrible customer experience.
Bottom line, save the hassle and buy another brand unit.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 8, 2024
Thank you for sharing your experience with us, Al37721. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 462895.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
I'm in Love!
on January 8, 2024
Posted by: vanessathomas
[This review was collected as part of a promotion.] I never knew how much I could love a dishwasher! The third rack for utensils and other small items is wonderful! It runs so quietly that the first time I ran it, I kept opening up the door to make sure it was working. The resume feature works perfectly, too. :)
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Dont believe 39db
on January 9, 2024
Posted by: Willy13
from California
As loud as my 17y.o Kitchenaid dishwasher. The old dishwasher was old and to expensive to repair, to stop leaking. It looks good and was told that you almost have to put your hand on the dishwasher to see if it running. That was not true. It looks good, and has a good interior rack layout. I was willing to pay any price for a quiet, and this is not the item. Consumer Reports advised dont believe db ratings as they are from the manufacturer. I should have bought a Bosch, as I have witnessed they "quiet". Total disappointed on the false statement of quietest. I wish I can return at no cost to me, I would do it.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 12, 2024
Thank you for sharing your experience with us, Willy13. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 464238.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Broken twice in less than a month
on January 14, 2024
Posted by: Lisa24
from Statesboro,GA
[This review was collected as part of a promotion.] I moved into my new house on Dec 16,2023. They have already been out to replace the top panel once because normal and express wash was not working. It is broken again. This is the 2nd time in less than a month. It was an expensive dishwasher and it does not work.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 18, 2024
Thank you for sharing your experience with us, Lisa24. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 466573.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com