Customer reviews from kitchenaid.com
KitchenAid - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack, ProWash Cycle, 39 dBA - White
Average customer rating
4.4
(3,097 Reviews)
Rating breakdown 3,097 reviews
5 Stars
2,201
4 Stars
484
3 Stars
164
2 Stars
89
1 Star
159
88%of customers recommend this product.
(
2,060 out of
2,345)
Customer Reviews for KitchenAid - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack, ProWash Cycle, 39 dBA - White
Customer Rating
1
Rusting on Inside
on May 15, 2025
Posted by: Grace.L.
[This review was collected as part of a promotion.] Dishwasher works fine, but the interior (which is supposed to be stainless steel) started rusting on the second run. Tried cleaning with Barkeeper’s Friend, looked ok, then rusted again after a wash was run. I read that this is most likely a manufacturer’s defect, and Kitchenaid has been unhelpful. I would expect for a dishwasher of this price to hold up to certain standards. Super disappointed.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, May 16, 2025
We regret to hear that your Refrigerator is not living up to your standards.
We apologize for the concerns that you are experiencing with your Dishwasher. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Dishwasher model/serial number, and reference Case #723809.
We're looking forward to hearing from you.
Marie Q
We apologize for the concerns that you are experiencing with your Dishwasher. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Dishwasher model/serial number, and reference Case #723809.
We're looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Good Enough, But a Little Disappointing
on May 19, 2025
Posted by: YvonneA
[This review was collected as part of a promotion.] We bought this to replace a Samsung dishwasher. The purchase was based on the third rack, and the reliability of the Kitchen Aid brand. We bought online.
Overall, it's a good dishwasher. It does a good job cleaning, especially stainless-steel cookware. The controls are very easy to operate, needing just a light touch. The price was right. There are a few things that cause the 3-star rating.
The third rack is very disappointing. The way it's configured, utensils such as forks, spoons and knives, have to be precisely positioned in the slots. This isn't easy, so it's time consuming and frustrating.
The bottom rack is loosely positioned in the holders and has a tendency to slam against the back of the dishwasher if pushed too hard, causing the dishes that have been loaded to lose position and have to be straightened.
The rinse aid holder is positioned in such a way that it's hard to fill, and hard to tell when it's full or empty.
Possibly we should have looked further, but the existing dishwasher (which was less than 2 years old) was broken and hand washing doesn't cut it!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Soso
on May 19, 2025
Posted by: Ashbrook
[This review was collected as part of a promotion.] So far so good. Installation was a bear. The new design made installation very difficult.
It cleans well..but the racks are very delicate
It cleans well..but the racks are very delicate
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Features!
on May 26, 2025
Posted by: Dob63
[This review was collected as part of a promotion.] I love the way the dishwasher looks in my remodeled kitchen. I bought a KitchenAid appliance set in my house years ago and never had a problem it only made since to purchase the set again!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Do not buy!
on May 27, 2025
Posted by: Sjohnson81
[This review was collected as part of a promotion.] Dishes are not drying even on extended heat dry. Top rack has already broke. Very unhappy.
Response from kitchenaid.comBy Branded Team, Consumer Care, May 29, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Dishwasher. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.kitchenaid.com/Dishwashers and select your Dishwasher style to get started. If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Dishwasher model/serial number, and reference Case # 729801.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
on June 5, 2025
Posted by: Really?#%€£
[This review was collected as part of a promotion.] Two things about this dishwasher that I do not like otherwise it is great. The first thing is the handle on the silverware carrier just seems to be in the way all the time so I switched out my old dishwasher carrier. Also the thing that aggravates me the most is There is no lock on the panel so constantly they are being turned on because it takes such a light touch to actually turn them on that whether I’m emptying or loading my leg hits it and it turns on and I gotta keep turning it off. Very frustrating. If there is a lock for this, please let me know because it’s a daily frustration. Thank you. Otherwise, I love the dishwasher
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Looks nice, not as functional as my old one
on June 16, 2025
Posted by: memmaw
[This review was collected as part of a promotion.] very quiet. The silverware caddy is smaller than my previous kitchen aide model, and hold less, and does not have a separate sponge caddy that I used often. The third rack for large utensils is awkward, and most don't fit in the slots.
the plate and glass racks seem to hold less as well. the detergent compartment seems a little flimsy, no problems yet but I can see it breaking down the road.
the plate and glass racks seem to hold less as well. the detergent compartment seems a little flimsy, no problems yet but I can see it breaking down the road.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Very effect machine and QUIET
on June 26, 2025
Posted by: Bishop1229
from Greenville IN
[This review was collected as part of a promotion.] I've had my dishwasher for a month. It's ability to clean is excellent, and it is SO quiet! There's plenty of space. I love the 3rd rack.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com