Customer reviews from kitchenaid.com
KitchenAid - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack, ProWash Cycle, 39 dBA - White
Average customer rating
4.4
(3,097 Reviews)
Rating breakdown 3,097 reviews
5 Stars
2,201
4 Stars
484
3 Stars
164
2 Stars
89
1 Star
159
88%of customers recommend this product.
(
2,060 out of
2,345)
Customer Reviews for KitchenAid - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack, ProWash Cycle, 39 dBA - White
Customer Rating
4
Quiet, but doesn’t dry well
on March 4, 2025
Posted by: Bodega57
from Barrie
[This review was collected as part of a promotion.] Quiet and dishes are clean, but always wet after a great dr.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poor quality and dirty dishes
on March 5, 2025
Posted by: Bo B
[This review was collected as part of a promotion.] Where do I start. The positives first. The look of the machine is nice, the spacing of the drawers are good.
For the bad. You have to make sure your dishes are completely clean before putting them in as this dishwasher will not clean anything slightly dirty, even with manufacturer recommended pods. The build quality is very very poor, my top drawer already broke after 40 days. The wash fans are very flimsy and fall off if you touch them.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 11, 2025
Thank you for sharing your experience with your dishwasher. We're very sorry to hear about the issues you've encountered, including the cleaning performance, build quality, and the broken top rack This is certainly not the quality we strive for.
Regarding the cleaning performance, while it's generally recommended to scrape off large food particles before loading, the dishwasher should still be able to handle slightly soiled dishes.
We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.kitchenaid.com/Dishwashers and select your Dishwasher style to get started. If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Dishwasher model/serial number, and reference Case # 689394.
We look forward to speaking with you.
Marie Q
Regarding the cleaning performance, while it's generally recommended to scrape off large food particles before loading, the dishwasher should still be able to handle slightly soiled dishes.
We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.kitchenaid.com/Dishwashers and select your Dishwasher style to get started. If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Dishwasher model/serial number, and reference Case # 689394.
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
on March 6, 2025
Posted by: Sheba22
[This review was collected as part of a promotion.] I bought this dishwasher back in January. I am giving it 4 stars but not as happy as I would like to be regarding getting pots clean. I am still trying different features to see what works best.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
2015, 2019, 2025 all replacements
on March 26, 2025
Posted by: Tropes
Bought this model in 2015, broke and had to replace in 2019. Here we are again in 2025 and broken again need to replace. It’s never a fix. It’s always need replacing. I will not buy this again.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 27, 2025
Hello Tropes! We are so sorry to hear this has happened. We do not intend for any of our customers to have to experience these types of issues! If there is anything further we can assist with, please send us an email at CanadaSocial@KitchenAid.com with your model and serial number, your phone number, and your case # #700321. Take care! -Alisha
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Well Made!
on March 30, 2025
Posted by: CarolynWilson
from Long Island, NY
[This review was collected as part of a promotion.] This has been a wonderful dishwasher! It is secure and a solid feeling machine. The dishes are well cleaned and the machine runs very quietly. We have been very happy with this purchase!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Washer
on April 15, 2025
Posted by: Mel1964
[This review was collected as part of a promotion.] I bought this to replace a Whirlpool product. The product leaves no standing water on cups/glasses and I love having my silver ware container in the dishwasher instead of on the door! Everything comes out really clean and spot free. The washer is not as quiet as my first kitchen aid that was purchased in the early 2000s, but it's quiet enough for me.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Poor design
on May 2, 2025
Posted by: Jim Edie
[This review was collected as part of a promotion.] Difficult to load dishes and utensils. Bottom basket to low
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, May 6, 2025
Thank you for sharing your experience with us. We regret to hear that your Dishwasher is not living up to your standards. If you have any questions or concerns with your Dishwasher, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Dishwasher model/serial number, and reference Case # 717163.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Disappointing and smelly
on May 13, 2025
Posted by: CMO Mo
[This review was collected as part of a promotion.] We recently replaced our 300 series with a 200 series Kitchen-Aid dishwasher (to save money - broke after just 5 years!!!) — I couldn’t decide if I should give it two stars or three… I may be overly generous here with 3 stars, but the machine cleans quite well, the layout is perfect for me, and it’s very quiet. All good. However, I have a bloodhound’s nose and hate when a dishwasher smells— and I find this machine needs cleaning after every time I use it. That is not acceptable, too much work and still it smells. Must be a design flaw. Im fastidious about cleaning the filter but can’t figure it out and good luck trying to reach anybody at Kitchen-Aid. The phone number goes into a phone tree that does not include anything about customer service only orders, and I tried the contact link online That after all the time spent filling in the form evaporated after I click that I am not a robot box. Lots of waste of time no Satisfaction so I’m not happy with Kitchen-Aid. All I know is that my Mila never gave me any trouble and over 15 years in our last house. … but I bought a whole package for newly built kitchen in this house and liked the look, functionality, and price of the Kitchen-Aid. I’m not able to give it high marks. Refrigerator big drawer where I store our meats and cheeses is so broken it’s got duct tape holding it together… grrr. Again,, less than five years old, and I am a careful user! I deeply resent so much shabby manufacturing that drives up in the landfill while enriching corporations with repeat purchases. All I can say is good luck finding a well-made product and reasonable customer service
Written by a customer while visiting kitchenaid.com