Customer reviews from kitchenaid.com
KitchenAid - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack, ProWash Cycle, 39 dBA - White
Average customer rating
4.4
(2,811 Reviews)
Rating breakdown 2,811 reviews
5 Stars
2,006
4 Stars
435
3 Stars
142
2 Stars
83
1 Star
145
88%of customers recommend this product.
(
1,915 out of
2,181)
Customer Reviews for KitchenAid - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack, ProWash Cycle, 39 dBA - White
Customer Rating
1
One month for first warranty claim
on May 25, 2025
Posted by: TampaC
[This review was collected as part of a promotion.] I bought it one month ago. It quit working after 28 days. Pump motor failed and we are waiting for a warranty replacement part to be installed.
Response from kitchenaid.comBy Branded Team, Consumer Care, May 29, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 729586.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Bad product, stay away
on June 19, 2025
Posted by: deeekay
from PA
I am writing this review out of extreme frustration with my KitchenAid Dishwasher (Model: KDTE204KPS2). For months, I've been trapped in a cycle of recurring breakdowns for the exact same problem. Service visits provide only temporary fixes, with the issue inevitably resurfacing shortly after.
Being without a functioning dishwasher for days on end while awaiting service is incredibly disruptive and stressful. A product from a brand like KitchenAid should not require such frequent, ineffective repairs, especially for a persistent fault.
After multiple attempts to fix the identical problem, it's clear these repairs are not a long-term solution. I've completely lost confidence in this appliance's reliability. Avoid this model if you value a working dishwasher.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Branded Team, Consumer Care, June 20, 2025
We regret to hear that your Refrigerator is not living up to your standards.
We apologize for the concerns that you are experiencing with your Dishwasher. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Dishwasher model/serial number, and reference Case #740948.
We're looking forward to hearing from you.
Marie Q
We apologize for the concerns that you are experiencing with your Dishwasher. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Dishwasher model/serial number, and reference Case #740948.
We're looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Silverware issues
on February 13, 2021
Posted by: Albri
from North central Wisconsin
[This review was collected as part of a promotion.] Disappointed in cleaning of utensils. Our utensils do not fit into the basket. We use the top rack which has little to hold silverware in place. Spoons are often full of water +/- not cleaned. There is little space for spatulas, serving spoons etc. Again the top rack is used and cleanliness is an issue.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Racks are Useless but it’s Quiet
on December 20, 2022
Posted by: Texas68
from Texas
Had a previous KitchenAid for 14 years and I loved it but needed an expensive repair so it made more sense to replace it. Wanted a quiet one and I got that so that’s the one star. The rack design is totally useless. Dinner plates barely fit and are super close. Dinner bowls don’t fit upright. Ceramic cat dishes and bowls don’t sit properly in the middle section of the middle rack, they slide out. The random prongs on the bottom make no sense at all. Difficult to stack correctly. We do the best we can at filling it but it does not hold as much as our old faithful. Wasn’t available to see in person and did not realize I needed to take dinnerware and cat bowls in to check the fit. Silverware rack does not open up to allow beaters, chopper blades or small measuring cups…..just silverware. What a waste of space. I got a quiet dishwasher and that’s all I got. Very disappointed in KitchenAid. Wished I had kept my old racks to see if they would fit. I did keep my old silverware racks and they fit. If I had been able to see it and especially knowing what I do now, I NEVER WOULD HAVE PURCHASED IT. I had no idea it would be so difficult to use. What’s the point of being energy efficient if you have to run it several times because of how much it DOES NOT HOLD. It was a great price and financing so I went ahead with this joke of a dishwasher. KitchenAid, you’re better than this.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, December 23, 2022
Thank you for sharing your experience with us, Texas68. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Extremely Disappointed
on March 20, 2024
Posted by: Peter83
from Michigan
[This review was collected as part of a promotion.] Love KitchenAid products so much we bought it for our second home as well; however, it does not offset the terrible customer service we received. They are no reasons/excuses for what we went/are going through (multiple failed commitments and once delivered we have been OVER CHARGED). It's hard to believe a company with the size and reputation of Whrilpool operates in this manner.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 20, 2024
Thank you for sharing your experience with us, Peter83. We apologize for the concerns that you are experiencing with your dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram https://www.instagram.com/kitchenaidusa/ . When responding please include your contact information and reference Case # 504909.
We look forward to speaking with you.
We look forward to speaking with you.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great features and amazingly quiet!
on May 12, 2021
Posted by: Lilly0911
from California
[This review was collected as part of a promotion.] I bought this a few weeks ago because I was so spoiled with this dishwasher at a previous home I owned, I had purchased this dishwasher for my previous home a few months before I sold it . I just could not get used to the dishwasher at my new home so as soon as I could I bought the same exact dishwasher for my new home. I am so happy with this purchase! I would never own any other dishwasher again!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Incredibly Quiet
on May 16, 2021
Posted by: Subob
from Wilmington, NC
[This review was collected as part of a promotion.] This is the quietest dishwasher I’ve ever had, and it gets the dishes super clean - and NO spots on the glasses. Over the years, I’ve had Bosch and Miele dishwasher, and hands down, this KitchenAid is the best.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
So QUIET!
on June 18, 2021
Posted by: Vp107
from Mo
[This review was collected as part of a promotion.] So quiet!! i never even hear it come on. I love this dishwasher. It’s so roomy and quiet and does a great job cleaning!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com