Customer reviews from kitchenaid.com
KitchenAid - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack, ProWash Cycle, 39 dBA - White
Average customer rating
4.4
(2,811 Reviews)
Rating breakdown 2,811 reviews
5 Stars
2,006
4 Stars
435
3 Stars
142
2 Stars
83
1 Star
145
88%of customers recommend this product.
(
1,915 out of
2,181)
Customer Reviews for KitchenAid - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack, ProWash Cycle, 39 dBA - White
Customer Rating
2
Disappointed
on January 21, 2025
Posted by: Would love replacement
from NJ
[This review was collected as part of a promotion.] This is my second KitchenAid dishwasher, first one was great, this one seems flimsy. In addition, when I registered it for the warranty the representative tried to sell me insurance in case something outside the warranty broke, I was immediately turned off.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 24, 2025
Thank you for sharing your experience with us. We regret to hear that your Dishwasher is not living up to your standards. If you have any questions or concerns with your Dishwasher please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Dishwasher model/serial number, and reference Case # 660361.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Dishwasher
on January 23, 2025
Posted by: SJG70
[This review was collected as part of a promotion.] I had a KitchenAid dishwasher in my previous house and loved it. I am very happy with this one as well.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poor design
on March 2, 2025
Posted by: Mama Smith
from Idaho
[This review was collected as part of a promotion.] Was not the dishwasher I thought I was getting. It doesn’t work consistently, the design makes no sense. Top rack gets caught on the arm. It already, only 6 months in is leaking. Do not buy.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 6, 2025
Thank you for sharing your feedback. We're very sorry to hear that you're dissatisfied with the design and performance of your Dishwasher. We understand your frustration with the operation and especially the leaking.
We strive to create appliances that are both functional and well-designed, and it's clear we fell short of your expectations. Your comments about the design and rack are particularly helpful as we continuously work to improve our products.
For the leaking and other performance issues, we recommend checking the troubleshooting steps on our online Owner Center: https://producthelp.kitchenaid.com/Dishwashers and selecting your Dishwasher style to get started. If the problem persists, please reach out to us directly via Private Message on Facebook at [https://www.facebook.com/KitchenAid] or Direct Message on Instagram at [https://www.instagram.com/kitchenaidusa/].
When responding, please include your contact information, Dishwasher model/serial number, and reference Case # 687704.
We'd like to help you resolve these issues as quickly as possible.
Marie Q
We strive to create appliances that are both functional and well-designed, and it's clear we fell short of your expectations. Your comments about the design and rack are particularly helpful as we continuously work to improve our products.
For the leaking and other performance issues, we recommend checking the troubleshooting steps on our online Owner Center: https://producthelp.kitchenaid.com/Dishwashers and selecting your Dishwasher style to get started. If the problem persists, please reach out to us directly via Private Message on Facebook at [https://www.facebook.com/KitchenAid] or Direct Message on Instagram at [https://www.instagram.com/kitchenaidusa/].
When responding, please include your contact information, Dishwasher model/serial number, and reference Case # 687704.
We'd like to help you resolve these issues as quickly as possible.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poor quality and dirty dishes
on March 5, 2025
Posted by: Bo B
[This review was collected as part of a promotion.] Where do I start. The positives first. The look of the machine is nice, the spacing of the drawers are good.
For the bad. You have to make sure your dishes are completely clean before putting them in as this dishwasher will not clean anything slightly dirty, even with manufacturer recommended pods. The build quality is very very poor, my top drawer already broke after 40 days. The wash fans are very flimsy and fall off if you touch them.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 11, 2025
Thank you for sharing your experience with your dishwasher. We're very sorry to hear about the issues you've encountered, including the cleaning performance, build quality, and the broken top rack This is certainly not the quality we strive for.
Regarding the cleaning performance, while it's generally recommended to scrape off large food particles before loading, the dishwasher should still be able to handle slightly soiled dishes.
We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.kitchenaid.com/Dishwashers and select your Dishwasher style to get started. If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Dishwasher model/serial number, and reference Case # 689394.
We look forward to speaking with you.
Marie Q
Regarding the cleaning performance, while it's generally recommended to scrape off large food particles before loading, the dishwasher should still be able to handle slightly soiled dishes.
We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.kitchenaid.com/Dishwashers and select your Dishwasher style to get started. If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Dishwasher model/serial number, and reference Case # 689394.
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
2015, 2019, 2025 all replacements
on March 26, 2025
Posted by: Tropes
Bought this model in 2015, broke and had to replace in 2019. Here we are again in 2025 and broken again need to replace. It’s never a fix. It’s always need replacing. I will not buy this again.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 27, 2025
Hello Tropes! We are so sorry to hear this has happened. We do not intend for any of our customers to have to experience these types of issues! If there is anything further we can assist with, please send us an email at CanadaSocial@KitchenAid.com with your model and serial number, your phone number, and your case # #700321. Take care! -Alisha
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Well Made!
on March 30, 2025
Posted by: CarolynWilson
from Long Island, NY
[This review was collected as part of a promotion.] This has been a wonderful dishwasher! It is secure and a solid feeling machine. The dishes are well cleaned and the machine runs very quietly. We have been very happy with this purchase!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Washer
on April 15, 2025
Posted by: Mel1964
[This review was collected as part of a promotion.] I bought this to replace a Whirlpool product. The product leaves no standing water on cups/glasses and I love having my silver ware container in the dishwasher instead of on the door! Everything comes out really clean and spot free. The washer is not as quiet as my first kitchen aid that was purchased in the early 2000s, but it's quiet enough for me.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Nope
on May 16, 2025
Posted by: DoPo
[This review was collected as part of a promotion.] It leaks from the credit card size slot after it runs. A tech has worked on it twice. No fix yet.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, May 16, 2025
We regret to hear that your Refrigerator is not living up to your standards.
We apologize for the concerns that you are experiencing with your Dishwasher. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Dishwasher model/serial number, and reference Case #724475.
We're looking forward to hearing from you.
Marie Q
We apologize for the concerns that you are experiencing with your Dishwasher. We value all of our customers, and we would like the opportunity to look into this further for you.
Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, Dishwasher model/serial number, and reference Case #724475.
We're looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com