Customer reviews from kitchenaid.com
KitchenAid - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack, ProWash Cycle, 39 dBA - White
Average customer rating
4.4
(2,811 Reviews)
Rating breakdown 2,811 reviews
5 Stars
2,006
4 Stars
435
3 Stars
142
2 Stars
83
1 Star
145
88%of customers recommend this product.
(
1,915 out of
2,181)
Customer Reviews for KitchenAid - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack, ProWash Cycle, 39 dBA - White
Customer Rating
2
Worst Detergent Container Ever
on March 9, 2025
Posted by: Frustrated & Miserable
from Austin, TX
This dishwasher is slightly better than some others currently on the market, which isn't saying much. Unlike some others which unaccountably are built today with no heating element and leave dishes soaking wet, this one mostly dries the dishes and leaves the interior of the dishwasher only lightly damp. Why damp at all?? Who knows. My old dishwasher - only about 9 years old before its electrical control panel went out and we found they no longer make that control panel anywhere - never left dishes wet and was never coated with dampness at the end of a run.
The WORST thing about this dishwasher is the terrible cup that is meant to hold detergent. Unlike solid old-style detergent cups that closed securely whether you used powder, liquid or those terrible micro-plastic residue "pods", this one will NOT snap shut if you are even a tiny bit off in the amount of detergent you pour in. It is TERRIBLE, and worst of all is the new "style" for all new dishwashers on the market.
WHY would they make a change that makes using the appliance difficult in a way that was never difficult in the past 30 years of dishwasher design? We currently have a bit too much powder that spilled into the cup area, and no matter how much we scoop out, the cup will not close. We have been trying for 10 minutes and getting detergent everywhere, but we're still stuck and unable to close the flimsy little stupid flap so we can start the appliance for the night. "Troubleshooting" on the website gives us no solution.
THIS MUST BE CHANGED BACK TO THE GOOD, SOLID FORMER DESIGN.
I find this nothing better than a design defect.
The WORST thing about this dishwasher is the terrible cup that is meant to hold detergent. Unlike solid old-style detergent cups that closed securely whether you used powder, liquid or those terrible micro-plastic residue "pods", this one will NOT snap shut if you are even a tiny bit off in the amount of detergent you pour in. It is TERRIBLE, and worst of all is the new "style" for all new dishwashers on the market.
WHY would they make a change that makes using the appliance difficult in a way that was never difficult in the past 30 years of dishwasher design? We currently have a bit too much powder that spilled into the cup area, and no matter how much we scoop out, the cup will not close. We have been trying for 10 minutes and getting detergent everywhere, but we're still stuck and unable to close the flimsy little stupid flap so we can start the appliance for the night. "Troubleshooting" on the website gives us no solution.
THIS MUST BE CHANGED BACK TO THE GOOD, SOLID FORMER DESIGN.
I find this nothing better than a design defect.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 14, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Dishwasher. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.kitchenaid.com/Dishwashers and select your Dishwasher style to get started. If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Dishwasher model/serial number, and reference Case # 691676.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
on March 11, 2025
Posted by: gkgkgkgkgkgk333
[This review was collected as part of a promotion.] We think we will like it once the door is fixed. It only opens half way and then gets very tight. If you try and force item it makes a popping sound. Repair man coming today. Send me another survey in a week.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 14, 2025
Thank you for sharing your experience with us. We regret to hear that your Dishwasher is not living up to your standards. If you have any questions or concerns with your Dishwasher please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Dishwasher model/serial number, and reference Case # 692322.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Awesome Dishwasher
on March 12, 2025
Posted by: Sally15
from Chicago
[This review was collected as part of a promotion.] I purchased this Kitchen Aid dishwasher and couldn’t be happier!
This is the best dishwasher I have ever owned
It is by far the quietest dishwasher I’ve ever seen
This is the best dishwasher I have ever owned
It is by far the quietest dishwasher I’ve ever seen
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
on March 12, 2025
Posted by: Bubba0945
[This review was collected as part of a promotion.] Just got this and do not care for the 2d rack, it does NOT take bowels very well!!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Kitchen Aid Dishwasher
on March 12, 2025
Posted by: Gabrielle’
[This review was collected as part of a promotion.] Clean and sleek look with easy to use control panel. The dish washer is also very quiet when in use.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Almost completely silent!
on March 12, 2025
Posted by: John33618
[This review was collected as part of a promotion.] I bought this dishwasher to replace a KitchenAid dishwasher that came with my house. I moved here 7 years ago, and I don't know how old the existing dishwasher was, but I don't think it was all that new. The new one is great! It actually gets the dishes clean (no greasy film) on every level/shelf. I selected this particular model because it was rated quietest at the store where I was shopping. It's incredibly quiet. You can barely hear it running if you stand right by it and make sure there is no outside noise (TV, Etc.).
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Cleans and Dries GREAT The Best Ever
on March 13, 2025
Posted by: Kevin O Tampa
[This review was collected as part of a promotion.] I have had three KitchenAid dishwashers in the past 20 years, this one is the best, thanks for the improved features. The DW cleans excellent and dries everything
Written by a customer while visiting kitchenaid.com
Customer Rating
5
So quiet!
on March 15, 2025
Posted by: Bgagas
from Phoenix, AZ
[This review was collected as part of a promotion.] We're so pleased with this dishwasher! We've used it several times so far, and are impressed with the quietness of the unit, along with its effectiveness.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com