Customer reviews from kitchenaid.com
KitchenAid - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack, ProWash Cycle, 39 dBA - White
Average customer rating
4.4
(2,811 Reviews)
Rating breakdown 2,811 reviews
5 Stars
2,006
4 Stars
435
3 Stars
142
2 Stars
83
1 Star
145
88%of customers recommend this product.
(
1,915 out of
2,181)
Customer Reviews for KitchenAid - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack, ProWash Cycle, 39 dBA - White
Customer Rating
1
The worst dishwasher ever
on January 27, 2025
Posted by: KitchenaidIsCrap
We bought this dishwasher because we have other Kitchenaid appliances we like so we figured it would be a well designed dishwasher that works great. We were WRONG. This is the most aggravating, irritating, poorly designed dishwasher I've ever had the displeasure to use. The racks appear to be intentionally designed so that nothing quite fits right, even the silverware basket is incredibly stupidly designed with rows of holes that alternate in size! That way, half of your silverware DOESN'T FIT in one row, and the other half DOESN'T FIT in the other row. Why not make the holes all the SAME size so your stupid f'ing silverware always fits where you put it? The top/third/glasses rack is useless as it doesn't have enough spraying power to actually clean the insides of glasses, so it ends up taking up 10% of the interior space of the dishwasher while being 100% useless. The "drying" feature doesn't dry anything, even on the maximum setting dishes and bowls still come out wet. If you always set it to the longest, loudest cycle it does clean most of the dishes, but no matter what it never cleans them all, you'll still be hand washing bowls and cups after this hunk of junk finishes. Even the fact that this waste-of-money keeps working is irritating, if it would just break down we would instantly haul it to the dump where it belongs and go get any other dishwasher at all. This unit is JUNK, do not buy!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 29, 2025
Thank you for sharing your experience with us. We regret to hear that your Dishwasher is not living up to your standards. If you have any questions or concerns with your Dishwasher please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Dishwasher model/serial number, and reference Case # 664957.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Nice dishwasher!
on January 27, 2025
Posted by: LennyFromNewark
[This review was collected as part of a promotion.] This dishwasher does a really nice job. It is quiet and cleans very well.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great job cleaning dishes
on January 27, 2025
Posted by: Dan Bert
[This review was collected as part of a promotion.] This Kitchenaid dishwasher is much better than the previous Samsung dishwasher. This dishwasher is quieter and does a much better job of cleaning the dishes.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great value and quiet dishwasher
on January 27, 2025
Posted by: Lucian
from Oakville Ontario
[This review was collected as part of a promotion.] I have this dishwasher for over a month iw and we are totally satisfied with it. It fulfills all our needs, it is extremely quiet and does the dishes really well even in express wash and high heat dry. Impressed so far, great price point for features and quality. Coming from a 10 yrs good value Maytag dishwasher that just stopped working during holiday, pump motor burnt, the Kitchen aid is a step up. We used the smart pro wash cycle too but for us the express wash is even sufficient. The dishes are very clean and dry even top of glasses or coffee mugs.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great dishwasher then and now - excellent machine
on January 28, 2025
Posted by: Greener Mom Mom
from Pennsylvania
[This review was collected as part of a promotion.] I purchased this a few weeks ago because my old KitchenAid pump was no longer working. I looked at the inside of many other brands of dishwashers and found that KitchenAid did not change the wheel as they say & repurchased the same brand. The places to put all my dishes were all familiar and the same. The dishwasher is very quiet, but I do hear sprays of water which I did not before. I have 1 complaint; the silverware bin is always wet on the wide plastic rim. Tried 3 different cyles & each time that is still wet. I am still experimenting but do love my KitchenAid dishwasher.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
on January 28, 2025
Posted by: Gfh89
[This review was collected as part of a promotion.] I’m happy with this dishwasher but upset that the handle is loose and I can’t get anyone to answer my call to get warranty repair.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great product!
on January 29, 2025
Posted by: Anonymous
from pickering, ON
[This review was collected as part of a promotion.] Great looking and working dishwasher! I have never had a dishwasher before but this has changed me entirely. It cleans so well and is very quiet. The timing is quick, and it just looks amazing from the outside. Easy to clean as well with the stainless steel. I am very happy with my purchase.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Wonderfully quiet
on January 30, 2025
Posted by: Mr B.
from Millbrook ON
[This review was collected as part of a promotion.] Amazingly quiet! It replaced a KitchenAid 104 series that was 39dB and this one is even quieter. Rack layout a little off for our use but I found a workaround. Very pleased overall
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com