Customer reviews from kitchenaid.com
KitchenAid - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack, ProWash Cycle, 39 dBA - White
Average customer rating
4.4
(2,980 Reviews)
Rating breakdown 2,980 reviews
5 Stars
2,125
4 Stars
460
3 Stars
156
2 Stars
86
1 Star
153
88%of customers recommend this product.
(
1,998 out of
2,272)
Customer Reviews for KitchenAid - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack, ProWash Cycle, 39 dBA - White
Customer Rating
1
Dishwasher Broken Out of the Box
on September 10, 2024
Posted by: A Disappointed Buyer
[This review was collected as part of a promotion.] This unit and Kitchen Aid get one star rating solely because the dishwasher showed up not working. We had it installed by a professional plumber we've used for years. It looks great in our kitchen, but 1) it doesn't fill with water, and 2) the response from customer service was unsatisfactory. If the unit had been working for a while and then failed, I'd understand having to call a local technician myself, but when it just doesn't work out of the box, this kind of "wow, that sucks! You should call someone" response is not what I expect from Kitchen Aid.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 11, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 590927.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Nice and quiet
on September 12, 2024
Posted by: Srj59
[This review was collected as part of a promotion.] Very quiet and easy to load. Fits a lot in and we love having the top rack for utensils and knives.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
So Quiet
on September 13, 2024
Posted by: Cxpz
[This review was collected as part of a promotion.] Love this dishwasher. It is so quiet that the first time we used my husband got up to check it because he thought it was not working 😄
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great value for the money!
on September 13, 2024
Posted by: MaCon
[This review was collected as part of a promotion.] Unbelievably quiet & seems to clean everything we put in it!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Bad
on September 14, 2024
Posted by: LARO1
from California
[This review was collected as part of a promotion.] We had the same dishwasher from Kitchenaid for 13 years and loved it. We purchased the new one, which we were told was the same model only current. The outside of the dishwasher is the same size but the inside is much smaller. The top rack is awful. You cannot fit the same amount of items in this new dishwasher as the old dishwasher. The design is BAD.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 16, 2024
We are constantly working to improve our appliances and our service, and it is only through feedback from customers like you that we are able to do so. We have documented all of the concerns you have mentioned, for review by our managers and engineers. Our managers and engineers do regularly review our files, to look for areas in which we can improve our products. We know that can be disheartening; especially when you have just purchased a new and you have high expectations for it. We’re sorry that we are not meeting/delivering these expectations.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Lots of space for a big family
on September 14, 2024
Posted by: Carrie Em
[This review was collected as part of a promotion.] This dishwasher came with my new house and I am very happy with it. It has a lot of space inside and after a bit of trial and error, I figured out the best way to load it. It's nice and quiet. The control panel is very sensitive and I have accidentally turned it in a couple of times.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Exterior rust within 1 year
on September 15, 2024
Posted by: RexK
from Michigan
Exterior exhibited rust within 1st year. We have a kitchen full of KitchenAid products and when it came time to replace our aged KitcheAid dishwasher the choice was easy. Well, so we thought. We ordered this one and a year later the steam vent showed rust around the opening. After contacting KitchenAid over and over they said it is a cosmetic issue and is not covered by warranty. We are not finishing our basement and decided against KitchenAid products for this reason.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 16, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram https://www.instagram.com/kitchenaidusa/ . When responding please include your contact information and reference Case # 593522.
We look forward to speaking with you.
Marcos O
We look forward to speaking with you.
Marcos O
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Mostly happy
on September 16, 2024
Posted by: Susannuals
[This review was collected as part of a promotion.] This model has many of the features we were looking for; it is very quiet, has a number of settings that are useful (express, rinse only etc.) and it really cleans the dishes well! Where we are having problems is with the actual racks that the dishes go in... The top cutlery rack is good, but plates, bowls etc don't stand up straight when loaded in the other 2 racks, they flop over and can rattle a bit. Another problem for us is the fact that we can't place our wine glasses in the racks, we already broke one. We then purchased clips made for this model to help, but found they couldn't accommodate our red wine glasses, only our white. We do spend time trying to make things work with the racks, I just need easy.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 17, 2024
Hello! We would like to look into this for you. Please email us at canadasocial@whirlpool.com with your model, serial number, and phone number. Please include case/review ID ##594345 in the subject line. Thank you! -Komlan
Written by a customer while visiting kitchenaid.com