Customer reviews from kitchenaid.com
KitchenAid - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack, ProWash Cycle, 39 dBA - White
Average customer rating
4.4
(2,811 Reviews)
Rating breakdown 2,811 reviews
5 Stars
2,006
4 Stars
435
3 Stars
142
2 Stars
83
1 Star
145
88%of customers recommend this product.
(
1,915 out of
2,181)
Customer Reviews for KitchenAid - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack, ProWash Cycle, 39 dBA - White
Customer Rating
2
Bad
on September 14, 2024
Posted by: LARO1
from California
[This review was collected as part of a promotion.] We had the same dishwasher from Kitchenaid for 13 years and loved it. We purchased the new one, which we were told was the same model only current. The outside of the dishwasher is the same size but the inside is much smaller. The top rack is awful. You cannot fit the same amount of items in this new dishwasher as the old dishwasher. The design is BAD.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 16, 2024
We are constantly working to improve our appliances and our service, and it is only through feedback from customers like you that we are able to do so. We have documented all of the concerns you have mentioned, for review by our managers and engineers. Our managers and engineers do regularly review our files, to look for areas in which we can improve our products. We know that can be disheartening; especially when you have just purchased a new and you have high expectations for it. We’re sorry that we are not meeting/delivering these expectations.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Lots of space for a big family
on September 14, 2024
Posted by: Carrie Em
[This review was collected as part of a promotion.] This dishwasher came with my new house and I am very happy with it. It has a lot of space inside and after a bit of trial and error, I figured out the best way to load it. It's nice and quiet. The control panel is very sensitive and I have accidentally turned it in a couple of times.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Exterior rust within 1 year
on September 15, 2024
Posted by: RexK
from Michigan
Exterior exhibited rust within 1st year. We have a kitchen full of KitchenAid products and when it came time to replace our aged KitcheAid dishwasher the choice was easy. Well, so we thought. We ordered this one and a year later the steam vent showed rust around the opening. After contacting KitchenAid over and over they said it is a cosmetic issue and is not covered by warranty. We are not finishing our basement and decided against KitchenAid products for this reason.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 16, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram https://www.instagram.com/kitchenaidusa/ . When responding please include your contact information and reference Case # 593522.
We look forward to speaking with you.
Marcos O
We look forward to speaking with you.
Marcos O
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Mostly happy
on September 16, 2024
Posted by: Susannuals
[This review was collected as part of a promotion.] This model has many of the features we were looking for; it is very quiet, has a number of settings that are useful (express, rinse only etc.) and it really cleans the dishes well! Where we are having problems is with the actual racks that the dishes go in... The top cutlery rack is good, but plates, bowls etc don't stand up straight when loaded in the other 2 racks, they flop over and can rattle a bit. Another problem for us is the fact that we can't place our wine glasses in the racks, we already broke one. We then purchased clips made for this model to help, but found they couldn't accommodate our red wine glasses, only our white. We do spend time trying to make things work with the racks, I just need easy.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 17, 2024
Hello! We would like to look into this for you. Please email us at canadasocial@whirlpool.com with your model, serial number, and phone number. Please include case/review ID ##594345 in the subject line. Thank you! -Komlan
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Just okay.
on September 17, 2024
Posted by: SBIN
[This review was collected as part of a promotion.] I've been using this for 3 weeks. It has left a ring around a glass that has been through the cycle twice. Once on normal wash and once on heavy wash. My coffee cup still was dirty on the inside bottom of the cup. I don't feel it is doing the most excellent wash that you would expect from a new dishwasher. I like the top tray for utensils, however my ladle had quite a bit of residue on it. Most of the glasses are clear and sparkly. It is very quiet, which is a welcome change from my old dishwasher.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Happy day
on September 17, 2024
Posted by: Whistle britches
[This review was collected as part of a promotion.] After a year of doing dishes by hand, I am so pleased with my new dishwasher. It is quiet and cleans every time.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Features
on September 18, 2024
Posted by: bobbyfoto
[This review was collected as part of a promotion.] We are very pleased with the dishwasher. It has all the features we were looking for along with be very quiet. Kitchenaid was recommended to us by our appliance service tech.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Good dishwasher overall.
on September 18, 2024
Posted by: gailschu
from Colorado
[This review was collected as part of a promotion.] It does a good job. Does NOT dry dishes the best..
Written by a customer while visiting kitchenaid.com