Customer reviews from kitchenaid.com
KitchenAid - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack, ProWash Cycle, 39 dBA - White
Average customer rating
4.5
(2,821 Reviews)
Rating breakdown 2,821 reviews
5 Stars
2,014
4 Stars
437
3 Stars
142
2 Stars
83
1 Star
145
88%of customers recommend this product.
(
1,920 out of
2,187)
Customer Reviews for KitchenAid - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack, ProWash Cycle, 39 dBA - White
Customer Rating
1
Dishwasher
on April 3, 2024
Posted by: Lihua
from Florida
[This review was collected as part of a promotion.] I bought this several months ago in a new house and still doesn’t work. Still don’t have any response from KitchenAid to get it repaired.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, April 3, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram https://www.instagram.com/kitchenaidusa/ . When responding please include your contact information and reference Case # 512894.
We look forward to speaking with you.
Marcos O
We look forward to speaking with you.
Marcos O
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Good value
on April 5, 2024
Posted by: Pauly1
[This review was collected as part of a promotion.] I bought this dishwasher a month ago and it has been working good.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Terrible customer support
on April 5, 2024
Posted by: PremiumMike
from Milwaukee, WI
[This review was collected as part of a promotion.] I received my Kitchenaide dishwasher on March 3, 2024 and installed it on March 5, 2024. Today, April 5, 2024 is the first day the dishwasher has run properly after exhaustive efforts to contact customer support and schedule servicing. After three service visits, spanning 2 full weeks (3/25, 3/26 and 4/5, each visit requiring me to take time off from work), the dishwasher is finally functioning. The tech ended up replacing the motor, control module and finally the wiring harness. This entire process took much too long and too much effort on my part. Additionally, I feel like I'm left with a Frankenstein unit and worry about long-term reliability. I am very disappointed with this entire experience and would have a hard time recommending a KA product to friends and family.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, April 8, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 514252.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great features and cycles
on April 6, 2024
Posted by: Barbiekins
[This review was collected as part of a promotion.] Great product…so quiet. My dishes and glasses come out so clean and sparkly
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Does the job and is so quiet.
on April 6, 2024
Posted by: Glo1970
[This review was collected as part of a promotion.] I replaced my 20 year old dishwasher with this beautiful and quiet dishwasher. It cleans my dishes and utensils completely. I am so happy I made this selection
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Doesn't clean
on April 9, 2024
Posted by: TWard
from SC
[This review was collected as part of a promotion.] Dishwasher is quiet. That's is all the positive I have to say. I have to scrub my dishes before the prowash cycle. Otherwise, the dishes renain dirty. We should have kept our GE and dealt with the noise.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, April 10, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 516350.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
KitchenAid over Bosch
on April 9, 2024
Posted by: A true fan
[This review was collected as part of a promotion.] This is my 4th KitchenAid dishwasher since 1970. I always look at other brands but pick KitchenAid over all others. My favorite feature is the short wash although I miss the quick cleanup option on my last model that I bought 18 years ago. Nothing but praise.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Superior Construction and parts
on April 9, 2024
Posted by: SloopJohnB
[This review was collected as part of a promotion.] Purchased and used now for 1 month. This was a replacement Dishwasher same brand but 7 years old. The previous unit was good. This one is FAR superior, dry’s faster, cleans well… and the quieter decibel level is noticeable. GREAT purchase and value for the money
Written by a customer while visiting kitchenaid.com