Customer reviews from kitchenaid.com
KitchenAid - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack, ProWash Cycle, 39 dBA - White
Average customer rating
4.4
(2,811 Reviews)
Rating breakdown 2,811 reviews
5 Stars
2,006
4 Stars
435
3 Stars
142
2 Stars
83
1 Star
145
88%of customers recommend this product.
(
1,915 out of
2,181)
Customer Reviews for KitchenAid - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack, ProWash Cycle, 39 dBA - White
Customer Rating
1
Dead on arrival
on November 20, 2023
Posted by: JulesDD
[This review was collected as part of a promotion.] The brand new dishwasher does not work. The motor has to be replaced. I thought this was a top of the line product. The door, trays, and other parts are very flimsy and feel cheap. The top shelf is useless. The dishwasher is useless as it does not run. I would not recommend this product.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, November 21, 2023
Thank you for sharing your experience with us, JulesDD. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 432415.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Quiet and cleans great
on November 21, 2023
Posted by: Sliard
from Texas
[This review was collected as part of a promotion.] I bought this unit for my new home build. I love how quiet it is
The dishes are sparkling clean
The dishes are sparkling clean
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
on December 4, 2023
Posted by: Helen52
[This review was collected as part of a promotion.] I bought this less than a month ago and having problems with the unit. Wash cycle locking on tough setting
Response from kitchenaid.comBy KitchenAid Team, December 7, 2023
Hi Helen52,
We value your time and would like to look into the concerns with your Dishwasher. Please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram https://www.instagram.com/kitchenaidusa/. You may also email directly by visiting https://www.kitchenaid.com/resources/contact-us.html. When responding, please include your contact and model/serial information, and reference Review ID # 275917207.
We look forward to speaking with you.
Marie Q
We value your time and would like to look into the concerns with your Dishwasher. Please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram https://www.instagram.com/kitchenaidusa/. You may also email directly by visiting https://www.kitchenaid.com/resources/contact-us.html. When responding, please include your contact and model/serial information, and reference Review ID # 275917207.
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Very Disappointed
on December 5, 2023
Posted by: Tina61
from Idaho
[This review was collected as part of a promotion.] The dishwasher hasn’t worked from the day it was installed and I’ve had a terrible time trying to get it repaired. I ended up finding my own repair company and paying for the repair. When I call Kitchen Aid with part number, I never got a response., I’m very disappointed, because I’ve had good luck with Kitchen Aid in the past.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, December 7, 2023
Hi Featherville,
We value your time and would like to look into the concerns with your Dishwasher. Please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram https://www.instagram.com/kitchenaidusa/. You may also email directly by visiting https://www.kitchenaid.com/resources/contact-us.html. When responding, please include your contact and model/serial information, and reference Review ID # 275947939.
We look forward to speaking with you.
Marie Q
We value your time and would like to look into the concerns with your Dishwasher. Please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram https://www.instagram.com/kitchenaidusa/. You may also email directly by visiting https://www.kitchenaid.com/resources/contact-us.html. When responding, please include your contact and model/serial information, and reference Review ID # 275947939.
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Retract Dishwasher is Crap - Customer service is
on December 19, 2023
Posted by: Robert O
I would to retract my earlier review "Dishwasher is Crap - Customer Service is Terrible"
I wrote this in frustration. KitchenAid stepped up to the plate. I thought customer service was a thing of the past. KitchenAid stepped up to the plate and regained my Trust and Respect. Yes, Buy KitchenAid
I wrote this in frustration. KitchenAid stepped up to the plate. I thought customer service was a thing of the past. KitchenAid stepped up to the plate and regained my Trust and Respect. Yes, Buy KitchenAid
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 20, 2023
Hi Robert O, thank you for your review.
If you should have any questions or concerns regarding your Dishwasher please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram @KitchenAidCare.
We’re looking forward to hearing from you.
Marie Q
If you should have any questions or concerns regarding your Dishwasher please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram @KitchenAidCare.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Dishwasher is defective and can’t be used
on December 29, 2023
Posted by: Kimm59
from Phelps, wi
[This review was collected as part of a promotion.] My dishwasher has been installed but is NOT usable. The bottom sprayer arm is defective and part has been on order for 3+ weeks. VERY disappointed - so looking forward to my new appliance and can’t use it. The only good thing I can say about it right now is that it looks nice. Thought I replace all my appliances with kitchen aid but…..perhaps I’m regretting the decision. I would rate it less than 1 at this point as I have no idea if the dishwasher is good, bad or indifferent.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 3, 2024
Thank you for sharing your experience with us, Kimm59. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 457658.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Very quiet machine
on December 29, 2023
Posted by: Tom-Rochester NY
[This review was collected as part of a promotion.] Bought the dishwasher in early December. Have been using it daily. It is the most quiet dishwasher we’ve ever owned. It washer well and dries extremely well.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Dishwasher!
on December 30, 2023
Posted by: Phil671
[This review was collected as part of a promotion.] Excellent dish washer! So quiet it unbelievable. I had to go check and make sure it was running. The utensil rack cleans knives and forks great. No more checking to see if there really clean before putting them away.
Written by a customer while visiting kitchenaid.com