Customer reviews from kitchenaid.com
KitchenAid - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack, ProWash Cycle, 39 dBA - White
Average customer rating
4.4
(3,148 Reviews)
Rating breakdown 3,148 reviews
5 Stars
2,229
4 Stars
495
3 Stars
170
2 Stars
91
1 Star
163
88%of customers recommend this product.
(
2,094 out of
2,391)
Customer Reviews for KitchenAid - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack, ProWash Cycle, 39 dBA - White
Customer Rating
2
Very Disappointed
on August 25, 2023
Posted by: Porter4
from Virginia Beach, Virginia
[This review was collected as part of a promotion.] Bottom Line - Dishwasher did not work out of the box and am very disappointed with the Kitchen Aid Customer service experience.
Purchased this dishwasher in April 2023 in preparation for our upcoming kitchen renovation. Chose Kitchen Aid based on reviews and quality reputation. Installed the unit in early August 2023. Unit did not work when I attempted to run it and threw "7-2" error code indicating a motor failure per the owner's manual. I contacted the Kitchen Aid Customer service line and was informed the "7-2" error code did not appear in their list. The customer service representative booked a service appointment to evaluate the dishwasher. This appointment was set for over a week after the problem was identified. Upon arrival, the service tech (3rd party company) determined the dishwasher was throwing a 7-2 error code requiring the motor be replaced. No further troubleshooting or repairs were conducted. The tech ordered parts and booked a follow-on appointment. The 3rd party company used by Kitchen Aid to service warranty claims does not provide appointment times until the day prior to scheduled service with no guarantee of morning, afternoon, etc...I have rescheduled this appointment (for warranty service) three times due to this scheduling policy. It will likely be greater than one month following initial contact with customer service until a warranty repair is attempted.
While the 3rd party company's scheduling policy is not a Kitchen Aid problem, this is the company contracted to conduct their warranty work and the service experience is inferior to that of Kitchen aid competitors.
Rated 2 stars as the dishwasher looks great and I have not been able to evaluate actual dishwasher performance.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, August 28, 2023
Thank you for sharing your experience with us, Porter4. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 379834.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Impressed with this dishwasher!
on August 25, 2023
Posted by: Javagirl
from Dallas, TX
[This review was collected as part of a promotion.] I have had several dishwashers in my lifetime (over 65) and this is a very good dishwasher. Our last dishwasher was a Bosch which lasted 17 years and was very good also, but the Kitchen Aid has a lot more room and better spacing - also quieter than any dishwasher I have ever had. I would highly recommend it.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
So quiet
on August 25, 2023
Posted by: Marco polo
from Phoenix
[This review was collected as part of a promotion.] Glad to have this product. Cleans well. And is oh so quiet.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
So quiet!
on August 25, 2023
Posted by: Lowcountry
from Bluffton, SC
[This review was collected as part of a promotion.] We bought this several weeks ago because we were tired of a noisy dishwasher in an open concept home, the kitchen being next to the great room. When we first started it we had to put our ear to it to make sure it was running, that’s how quiet it is. Also, I love the adjustable rack and the dishes are clean. Can’t go wrong!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Quiet and great cleaning and drying
on August 23, 2023
Posted by: D&DK
from Black Hawk, Colorado
[This review was collected as part of a promotion.] Absolutly quiet! Amazing. Also does a great job cleaning and drying - even plastics.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Excellent dishwasher
on August 23, 2023
Posted by: Pok1
from Orlando
[This review was collected as part of a promotion.] Does a great job washing and drying. Love the third rack for cutlery. 2nd.rack is adjustable for tall items. Very quiet!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Well...
on August 22, 2023
Posted by: MAXIMUM63
from los angeles
[This review was collected as part of a promotion.] It took three tries to get a working model. The first two had the same defective flow pump. Very frustrating but the third time was the charm I guess.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, August 28, 2023
Hi MAXIMUM63, thank you for your review.
If you should have any questions or concerns regarding your Dishwasher please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram @KitchenAidCare.
We’re looking forward to hearing from you.
Marie Q
If you should have any questions or concerns regarding your Dishwasher please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram @KitchenAidCare.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Quiet
on August 21, 2023
Posted by: VA23
from Virginia
[This review was collected as part of a promotion.] We bought this dishwasher about a month ago. It cleans great; however, most notable it is absolutely the quietest dishwasher we have ever owned. Literally, had to put our ears to the dishwasher to ensure it was running! Great purchase.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com