Customer reviews from kitchenaid.com
KitchenAid - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack, ProWash Cycle, 39 dBA - White
Average customer rating
4.4
(3,147 Reviews)
Rating breakdown 3,147 reviews
5 Stars
2,228
4 Stars
495
3 Stars
170
2 Stars
91
1 Star
163
88%of customers recommend this product.
(
2,094 out of
2,391)
Customer Reviews for KitchenAid - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack, ProWash Cycle, 39 dBA - White
Customer Rating
1
it was broke from factory
on August 31, 2023
Posted by: glw inc
from palatka fl
[This review was collected as part of a promotion.] it would be nice to be able to try it out. we waited three weeks for the tech to tell us the pump is bad. now another three weeks before the tech comes back.i exspected more from kitchen aid.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 1, 2023
Thank you for sharing your experience with us, glw inc. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 385321.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Review
on August 30, 2023
Posted by: Poor form smea
from Boise ID
[This review was collected as part of a promotion.] Disappointed, dishes are not dry, poor angle on glasses rack -always have water on the bottom, silverware slips through the silverware rack and blocks the water spinner. Takes 21/2 hours to run.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, August 31, 2023
Thank you for sharing your experience with us, Poor form smea. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 384029.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Kitchenaid Dishwashers are the best
on August 30, 2023
Posted by: jctx
from Cameron, TX
[This review was collected as part of a promotion.] Just installed in our new home and ran it once to make sure it was working. We've had one of these before and they are the quietest dishwashers you will ever have. They also clean well and have very functional racks inside that are adjustable. I would never buy a different brand.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Amazingly quiet!
on August 28, 2023
Posted by: AMDG
from Delaware
[This review was collected as part of a promotion.] We replaced our old GE dishwasher, which died on us after 5 years, with this beauty, upon the advice of the service tech. He praised the machine's reliability ("we never see these on service calls-- unlike the GE"), and well as its ease of use and stealth-like operation. The machine is amazingly quiet, so much so that it's been difficult at times (without going right up to it) to confirm whether it's actually in use or not. The racks are roomy and allow for great flexibility, and the third, upper utensils tray, comes in extremely handy. The addiitonal, lower utility rack is spacious and accommodating as well, so there is ample opportunity to fit as many differently sized items in the dishwasher as possible.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Happy owners
on August 28, 2023
Posted by: TD#68
from Youngstown, Ohio
[This review was collected as part of a promotion.] This dishwasher is just what it claimed to be, quiet and efficient
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
So quiet!!
on August 27, 2023
Posted by: M. K.
from Chicago, IL
[This review was collected as part of a promotion.] I’m so pleased with how quiet the machine is while running. I live in a condominium so am happy not only for my immediate space but for my neighbors also. I love the top utensils tray, so easy to access & uses previously unused space in a dishwasher. All of my dishes come out sparkling clean!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Quiet Dishwasher
on August 27, 2023
Posted by: JJ 24
from Wenatchee, Wa
[This review was collected as part of a promotion.] Our Kitchen Aid dishwasher is so quiet that I keep checking it to make sure that it's running!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Very Disappointed
on August 25, 2023
Posted by: Porter4
from Virginia Beach, Virginia
[This review was collected as part of a promotion.] Bottom Line - Dishwasher did not work out of the box and am very disappointed with the Kitchen Aid Customer service experience.
Purchased this dishwasher in April 2023 in preparation for our upcoming kitchen renovation. Chose Kitchen Aid based on reviews and quality reputation. Installed the unit in early August 2023. Unit did not work when I attempted to run it and threw "7-2" error code indicating a motor failure per the owner's manual. I contacted the Kitchen Aid Customer service line and was informed the "7-2" error code did not appear in their list. The customer service representative booked a service appointment to evaluate the dishwasher. This appointment was set for over a week after the problem was identified. Upon arrival, the service tech (3rd party company) determined the dishwasher was throwing a 7-2 error code requiring the motor be replaced. No further troubleshooting or repairs were conducted. The tech ordered parts and booked a follow-on appointment. The 3rd party company used by Kitchen Aid to service warranty claims does not provide appointment times until the day prior to scheduled service with no guarantee of morning, afternoon, etc...I have rescheduled this appointment (for warranty service) three times due to this scheduling policy. It will likely be greater than one month following initial contact with customer service until a warranty repair is attempted.
While the 3rd party company's scheduling policy is not a Kitchen Aid problem, this is the company contracted to conduct their warranty work and the service experience is inferior to that of Kitchen aid competitors.
Rated 2 stars as the dishwasher looks great and I have not been able to evaluate actual dishwasher performance.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, August 28, 2023
Thank you for sharing your experience with us, Porter4. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 379834.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com