Customer reviews from kitchenaid.com
KitchenAid - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack, ProWash Cycle, 39 dBA - White
Average customer rating
4.4
(3,147 Reviews)
Rating breakdown 3,147 reviews
5 Stars
2,228
4 Stars
495
3 Stars
170
2 Stars
91
1 Star
163
88%of customers recommend this product.
(
2,094 out of
2,391)
Customer Reviews for KitchenAid - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack, ProWash Cycle, 39 dBA - White
Customer Rating
5
We like it!
on March 20, 2026
Posted by: CJ&Bev
from Evensville, IN
[This review was collected as part of a promotion.] We only had it a week, but it seams to be a great machine. the quick wash cycle could be shorter and the kick plate on the bottom could be longer so it reaches and covers the counter molding on each side. The door could be wider so it covers the entire opening of were the dish washer is pushed into the counter. We love how quiet it is, and how easy it is to clean the filter and how it dryes so much better than our other one. g h
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Disappointing
on March 18, 2026
Posted by: KBrn
from Liberty Lake, WA
[This review was collected as part of a promotion.] We were not able to look at this dishwasher before it was included in our new home. Had we been able to see it in person, we never would have selected it. The immovable tines are positioned at distances that make it very difficult to easily or securely load casserole dishes, mixing bowls or pots.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 23, 2026
Thank you for sharing your experience with us. We regret to hear that your Dishwasher is not living up to your standards. If you have any questions or concerns with your Dishwasher, please feel free to connect with us using any of the options below:
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 936840.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/KitchenAid
Instagram: https://www.instagram.com/kitchenaidusa/
Live Chat: https://www.kitchenaid.com/service-and-support.html# (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-422-1230 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 936840.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Good cleaning
on March 17, 2026
Posted by: SKco
from Superior,CO
[This review was collected as part of a promotion.] This was the dishwasher that was installed in my brand new home at time of purchase-while it cleans very well I am very disappointed in the rack design-no way to adjust size of spacing, etc., though the upper does go up and down to allow for stem wear, but stemware does not fit very well in it as it tips over sideways a lot huge spacing in the lower rack makes the middle section almost unusable
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Not happy
on March 15, 2026
Posted by: Crankymom
from Hershey PA
It's quiet and pretty, but it aggravates me in several ways. Unlike every other dishwasher I've had in 50 years, everything is wet when the cycle is done, so I have to towel dry everything. The silverware caddy on the side isn't convenient to load and unload. My steak knives and forks often get stuck in the holes of the caddy. The top rack is laid out strangely, so I have trouble filling it without wasting a lot of space. The spaces between the rungs/crosspieces are too wide, so I have a lot of trouble arranging items so they'll stand up and not fall over. And I find the little top rack to be kinda silly. Also, the little electronic buttons are super sensitive, and I'm constantly accidentally touching them and setting them off beeping and bleeping like Rosie the Robot. And just like every dishwasher I've had in 50 years, any dried on dairy products (milk, cheese, chocolate) do not come clean. But yeah it's quiet and pretty.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Okay but not great
on March 7, 2026
Posted by: KC and The Boys
from Carrollton TX
[This review was collected as part of a promotion.] I bought it on line as there was not the exact model at the store. My sister had bought one recently that I thought was similar except for the upgrade in color. There bottom rack has an abyss or gap between the front and back times that the dishes are loaded in between. It is like an unusable dead zone. My sister doesn’t use her new dishwasher much do we switched her bottom rack for mine and now we are both happier. I do not understand the gap or dead zone on the bottom rack.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Disappointed in the way it holds dishes
on March 5, 2026
Posted by: MaryJ2026
from The Villages, FL
[This review was collected as part of a promotion.] I have owned Whirlpool dishwashers for over 40 years because they had the silverware rack in the door. When Whirlpool discontinued that feature, I decided to 'upgrade' to Kitchen Aid for a recent remodel. This is the worse dishwasher from a loading perspective I have ever had. It is impossible to put wineglasses in the glass rack, there are no stemware holders or support so the glasses just fall over. There is no good way to load cereal bowls as they also fall over on the bottom rack, I have normal dishes (Classic Fiesta Ware). The silverware holder is 1/2 useless as only about 50 percent of the 'holes' will fit my silverware handles. Otherwise, it cleans the dishes ok and is fairly quiet when running. Since I obviously just spent a lot of money on this, I will have to live with it. But when it is time to replace, I will look at a different brand.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Disappointed- Design failures
on March 4, 2026
Posted by: Lady DD
from West Chester, PA
[This review was collected as part of a promotion.] Dishes get clean but middle rack has extremely poor design- glasses won’t remain upright along second row and its middle slats are not angled properly; wine glass holders were missing. Bottom rack is missing middle section so there is a lot of wasted open space and I can’t fit nearly as much as I used to. I miss my Kenmore!
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
We're happy with this dishwasher
on March 1, 2026
Posted by: K&B's
from California
[This review was collected as part of a promotion.] We replaced out older "10 years old" model with this one and couldn't be happier. It's quiet and cleans very well.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com