Customer Reviews for KitchenAid - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack, ProWash Cycle, 39 dBA - White
Customer Rating
1
Don't buy this model ..Poor warranty
on November 13, 2023
Posted by: Unhappy Andy
from Delta,Bc
(This review was collected as part of a promotion.) I brought this model in April 2023. After two months there was groaning sound that happens about 1 hr into a wash. I called the warranty repair company and they came out twice. The first tech told me it was the dishwashing soap, He told me to get HE soap. That product does not exist . I use Cascade Platinum. The second tech told me to record the sound . I tried but my phone does noy pick up the sound.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy CA SOCIAL CARE, November 14, 2023
Hello! We are so sorry we have let you down. KitchenAid takes pride in our products and service and we are so sorry we did not meet those expectations. We would love to look into this for you! Kindly send us an e-mail at Canadasocial@KitchenAid.com with your model and serial number, your phone number, and your review ID (275345071). We look forward to hearing from you! -Justine
(This review was collected as part of a promotion.) The dishwasher is very quiet and is an attractive design. The only issue we have is that it is difficult to place stemmed glasses on the rack. Our previous dishwasher had specially designed racks for wine glasses.
[This review was collected as part of a promotion.] The dishwasher hasn’t worked since the day it was purchased (several parts ordered).
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 16, 2023
Thank you for sharing your experience with us, Bad appliance. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 427738. We look forward to speaking with you. Marie Q
(This review was collected as part of a promotion.) I've had this dishwasher for about 3 months now, and I can honestly say it has exceeded all of my expectations. From the straightforward install to the absolute silence, it has been tremendous. But does it wash dishes? Even without rinsing dishes, l was utterly SHOCKED at how clean the dishes came out! Utterly spotless, even while trying to find a spot of food! I highly recommend this unit, and the adjustable rack height is handy as well!