Customer reviews from kitchenaid.com
KitchenAid - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack, ProWash Cycle, 39 dBA - White
Average customer rating
4.5
(2,832 Reviews)
Rating breakdown 2,832 reviews
5 Stars
2,023
4 Stars
438
3 Stars
143
2 Stars
83
1 Star
145
88%of customers recommend this product.
(
1,927 out of
2,194)
Customer Reviews for KitchenAid - 24" Top Control Built-In Stainless Steel Tub Dishwasher with 3rd Rack, ProWash Cycle, 39 dBA - White
Customer Rating
5
Better than expected
on July 14, 2023
Posted by: Kym2001
from Toronto, Ontario
[This review was collected as part of a promotion.] I bought this about a month ago, and I'm very pleased with. It's whisper quiet and cleans very well.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great value excellent quality
on July 16, 2023
Posted by: Netguy72
from Iowa
[This review was collected as part of a promotion.] I bought this a month ago and almost returned as we thought we picked one with 2 shelves. We found the basked to be too large only to discover we had a hidden 3rd shelf for silverware and large utensils. The washes are great and this unit was a great purchase.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Came with broken top rack with no one to fix it
on July 17, 2023
Posted by: SJH 356
from Statesville NC
[This review was collected as part of a promotion.] I bought this from a reputable company. Top rack came broken. No one from Kitchenaid would pick up the phone when I called them or respond to emails. I finally called the company that sold it to me and they said no one was in my area (a few miles outside of Charlotte Nc) that would service it. I then called the company I bought it from again with a different location and finally found someone who could help.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, July 20, 2023
Thank you for sharing your experience with us, SJH 356. We apologize for the concerns that you are experiencing with your Dishwasher and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 357580.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Good choice
on July 17, 2023
Posted by: shirley45
from IL
[This review was collected as part of a promotion.] This dishwasher is soooo quiet , don't even know it's running . It does a great job cleaning with no streaks or foggy glassware.
The only difficulty I'm having is how to load ... Wine glasses don't seem to fit well in the top rack . They fall over easily . I'm still experimenting with the bottom rack trying to load cereal bowls and smaller dishes. Love the 3rd top rack for small items !
The only difficulty I'm having is how to load ... Wine glasses don't seem to fit well in the top rack . They fall over easily . I'm still experimenting with the bottom rack trying to load cereal bowls and smaller dishes. Love the 3rd top rack for small items !
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Really quiet and cleans very well
on July 17, 2023
Posted by: Fort Worth Anne
from Fort Worth TX
[This review was collected as part of a promotion.] Our Thermador/Bosch was 13 years old and started flashing a water warning signal. Rather than sink more money into this old dishwasher, we elected to replace it. We like the way the baskets pull in and out of the KitchenAid dishwasher without hanging up on the door, which our Bosch did all the time. We also like the top rack for silverware. We removed the large utensil basket from the lower rack to improve space for pots and pans. We also noticed that the dishes dry more completely in the Kitchenaid. A great improvement over a previously good but not great dishwasher. And this dishwasher is quiet!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
So very quiet, cleanest dishes
on July 17, 2023
Posted by: MJayP
from Sedro Woolley Washington
[This review was collected as part of a promotion.] I wanted to wait a bit to see how things went with this before reviewing. It has been through about a dozen loads now.
PRO
1. There is a lot of room. I haven't' tried to do a half bakers sheet or any of my commercial pots in it yet. The 2nd rack isn't removal so I'm thinking that the 60qt pots won't fit, the 40qt will for sure.
2. It is so quiet I keep trying to open it to see if it's running. I can barely hear it, unless it is draining, then the sink drain trap doesn't cover the noise of that, but I never heard it on my 20 year old GE before. Seriously you can't hear it run. That is awesome.
3. The top door controls are slick, it gives it such a neat sleek appearance, and I really like that.
4. Options, options, options! I am a bachelor so rinse and hold is great. I have only used the hi temp settings once, it didn't' melt anything. The heated dry works well, it won't get the pooled-up water on top of Tupperware and such. Seriously could get by with just express wash but sometimes my pots and pans need the pro wash feature. I wish there was a china feature as I have expensive wine goblets and depression glass. I was skeptical of the top rack for silverware at first, but now I am sold on it (see my Cons comment on silverware)
5. There isn't a bunch of residue on my dishes. The filter screen is easy to remove and clean. I just scrape, light rinse and load. Before I practically had to wash the dishes to "sanitize" them.
6. If you are replacing an undercounter dishwasher it's easy to install. You will need to re-use your parts from original and/or buy the installation kit. Some of which you won't use, or you might. I was leery of reusing the hi pressure fill hose, so I replaced it and used the existing drain hose and power cord.
CON (as I see it)
1. The silverware basket is too large. It could be 1/2 to 3/4 that size with the top 3rd rack. I never fill them both or more than half way.
2. The middle rack is not removable as far as I can tell. (nor are any of them as far as I know) there is more room for taller objects on the bottom or middle both with it's adjustments.
3. While it has the nicest racks out of the dishwasher, they have more "heft" to them and don't feel lek they will fall apart. From what I looked at they are oddly spaced tines and nothing stops plates from sliding front to back when you push in rack. (I got these little purple silicon wine glass holders that slide onto the tines and stretch across the rack, they work great and hold your wine glasses in place also.
4 to make the tub as tall as they do, the door handle almost hits the floor to open fully and pull out the rack. It doesn't' hit, but close and is a strange adjustment.
5. The Insulation blanket on the bottom has a weird fit and I can't seem to get it adjusted to stay in place and not peek out from the cover panel. I'm old with bad knees and it's just hard to get it to fit right, there isn't a lot of wiggle room.
6 My biggest complaint is that the fill fitting for the high-pressure hose inlet is made of plastic and threads oddly. It never looks like the hose connector is fitted squarely. Very concerning, but it is tight and doesn't leek. I am concerned it could become a point of failure. Hopefully the drip pan and float switch work correctly if they are needed.
PRO
1. There is a lot of room. I haven't' tried to do a half bakers sheet or any of my commercial pots in it yet. The 2nd rack isn't removal so I'm thinking that the 60qt pots won't fit, the 40qt will for sure.
2. It is so quiet I keep trying to open it to see if it's running. I can barely hear it, unless it is draining, then the sink drain trap doesn't cover the noise of that, but I never heard it on my 20 year old GE before. Seriously you can't hear it run. That is awesome.
3. The top door controls are slick, it gives it such a neat sleek appearance, and I really like that.
4. Options, options, options! I am a bachelor so rinse and hold is great. I have only used the hi temp settings once, it didn't' melt anything. The heated dry works well, it won't get the pooled-up water on top of Tupperware and such. Seriously could get by with just express wash but sometimes my pots and pans need the pro wash feature. I wish there was a china feature as I have expensive wine goblets and depression glass. I was skeptical of the top rack for silverware at first, but now I am sold on it (see my Cons comment on silverware)
5. There isn't a bunch of residue on my dishes. The filter screen is easy to remove and clean. I just scrape, light rinse and load. Before I practically had to wash the dishes to "sanitize" them.
6. If you are replacing an undercounter dishwasher it's easy to install. You will need to re-use your parts from original and/or buy the installation kit. Some of which you won't use, or you might. I was leery of reusing the hi pressure fill hose, so I replaced it and used the existing drain hose and power cord.
CON (as I see it)
1. The silverware basket is too large. It could be 1/2 to 3/4 that size with the top 3rd rack. I never fill them both or more than half way.
2. The middle rack is not removable as far as I can tell. (nor are any of them as far as I know) there is more room for taller objects on the bottom or middle both with it's adjustments.
3. While it has the nicest racks out of the dishwasher, they have more "heft" to them and don't feel lek they will fall apart. From what I looked at they are oddly spaced tines and nothing stops plates from sliding front to back when you push in rack. (I got these little purple silicon wine glass holders that slide onto the tines and stretch across the rack, they work great and hold your wine glasses in place also.
4 to make the tub as tall as they do, the door handle almost hits the floor to open fully and pull out the rack. It doesn't' hit, but close and is a strange adjustment.
5. The Insulation blanket on the bottom has a weird fit and I can't seem to get it adjusted to stay in place and not peek out from the cover panel. I'm old with bad knees and it's just hard to get it to fit right, there isn't a lot of wiggle room.
6 My biggest complaint is that the fill fitting for the high-pressure hose inlet is made of plastic and threads oddly. It never looks like the hose connector is fitted squarely. Very concerning, but it is tight and doesn't leek. I am concerned it could become a point of failure. Hopefully the drip pan and float switch work correctly if they are needed.
Main deal, after looking over almost 40 dishwashers I settled on this, and I'd buy it again in a heart beat.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Very good dish washer and dryer and very quiet!
on July 17, 2023
Posted by: RitaG
from Toms river, NJ
[This review was collected as part of a promotion.] We purchased this unit on a recommendation from a relative and could not be happier as it is very quiet, cleans dishes and pots very well, and drying feature does a fantastic job! We could not be happier with our KitchenAid!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Extremely quiet dishwasher
on July 18, 2023
Posted by: Lynn 63
from Pilot mountain, NC
[This review was collected as part of a promotion.] Replacement for another KitchenAid. Love the finish on this that resists fingerprints better than the older model.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com