Customer reviews from Newair
NewAir - 250 Count Cigar Humidor Wineador with Precision Digital Temperature Controls - Stainless Steel
Average customer rating
4.5
(170 Reviews)
Rating breakdown 170 reviews
5 Stars
108
4 Stars
47
3 Stars
8
2 Stars
3
1 Star
4
97%of customers recommend this product.
(
38 out of
39)
Customer Reviews for NewAir - 250 Count Cigar Humidor Wineador with Precision Digital Temperature Controls - Stainless Steel
Customer Rating
3
New to NewAir
on February 7, 2021
Posted by: Patrickj
from Morristown, TN
I have had my humidor for one week. Seasoning the humidor was easy. I have not placed my sticks in the humidor as of yet so I can not give a complete review. I hope NewAir will reach back out in 6 months to a year for a better informed review.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Customer Rating
4
First Humidor Review, My Thoughts.
on October 18, 2020
Posted by: HoosierCigars
from Indianapolis, IN
Well I just bought this a week ago and after having just plugged it in a few days ago I can say one thing for sure is that it looks amazing and the smell is quite nice too. The drawers are nice, but a little finicky to get out sometimes. I do wish I didn't have to open the door almost all the way out to pull out the drawers/shelves, but I can sorta see why this is the case, mainly due to the rubber magnetic seal. The heater has much to be desired and if you accidentally push to F/C button, your temperature settings reset for whatever reason, but that's a minor fault. The heater does well for its size. At first I thought it was rubbish, but after an hour I saw it went from 64 degrees to 70, where i had it set, so it's not too bad. I'll have to come back a few months later to update my review.
I have one complaint, which is that I wish there were more accessory options for drawers and such. I personally love to categorize my cigars or at least shelve them, so I am reaching out to a carpenter to see what he can do for me as far as customization is concerned. It is nice to see that Newair gives us cubic feet as well, which made it easy to purchase the right size cigar oasis.
There are just my first impressions, so I will probably come back in a year to give an update on how well it keeps humidity and temperature. I have noticed that the digital hygrometer was a huge step up as far as standard industry practices goes, so well done on Newair for doing that, while many competitors still use that junk ornamental analog hygrometer.
ALSO! I'll say I wish the fan would kick on when needed, rather than stay on all the time.
TLDR: So far first impressions are nice, I just wish there were more accessories to go with it as far as shelving and display purposes goes.
I have one complaint, which is that I wish there were more accessory options for drawers and such. I personally love to categorize my cigars or at least shelve them, so I am reaching out to a carpenter to see what he can do for me as far as customization is concerned. It is nice to see that Newair gives us cubic feet as well, which made it easy to purchase the right size cigar oasis.
There are just my first impressions, so I will probably come back in a year to give an update on how well it keeps humidity and temperature. I have noticed that the digital hygrometer was a huge step up as far as standard industry practices goes, so well done on Newair for doing that, while many competitors still use that junk ornamental analog hygrometer.
ALSO! I'll say I wish the fan would kick on when needed, rather than stay on all the time.
TLDR: So far first impressions are nice, I just wish there were more accessories to go with it as far as shelving and display purposes goes.
Response from NewairBy NewAir, Customer Service, October 20, 2020
Hello,
Thank you for the review and for sharing your thoughts about the unit, we are glad you enjoy using the unit. Your feedback is appreciated and will be forwarded to the right department. Thank you for choosing NewAir!
Best Regards
Customer Care
Thank you for the review and for sharing your thoughts about the unit, we are glad you enjoy using the unit. Your feedback is appreciated and will be forwarded to the right department. Thank you for choosing NewAir!
Best Regards
Customer Care
Written by a customer while visiting Newair
Posted by: Roger Hernandes
from Los Angeles
Verified Purchase:Yes
I absolutely love this Humidor, was very easy to set up and season. I didn’t have any issues getting the temperatures to where I wanted.
Response from NewairBy Newair, Customer Service, September 16, 2022
Thank you for the 5-star review and for posting your comments in regards to this product NCH250SS00. We highly appreciate your feedback. Thank you for choosing Newair.
Written by a customer while visiting Newair
Customer Rating
5
Great Humidor
on April 19, 2022
Posted by: Lee
from New Smyrna Beach Fl
Verified Purchase:No
This has been a great Humidor, so much better than just the wooden or plastic ones. Fan's keep air moving and it keeps temps and humidity spot on with a couple of the big boveda packs. Only thing is I wish it had a few more lights. Customer service has been great as well.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NCH250SS00. We are glad you enjoy using the unit and I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NCH250SS00. We are glad you enjoy using the unit and I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Written by a customer while visiting Newair
Posted by: Steve J
Verified Purchase:Yes
Humidor arrived within a week of being ordered. With the exception of a few barely noticeable dents at the top of the door, it arrived in excellent condition. I let it season for two and a half days before using. Many reviews describe the humidity reaching almost 80% during seasoning process, but mine never went above 74% which was exactly 5% above where I wanted it to be, and it took several hours before it ever got that high. Now it holds an even 69%. At this point, since it holds humidity great and the temp is around 70°, the only time I plug it up is if the temp goes above 72°and I set the thermometer to 69°. I thought I’d come close to filling it up, but I can’t fit all of my cigars inside and I mainly smoke robustos so 250 is not an accurate count description; maybe more like 175-200. Overall it’sa good purchase and I will NEVER go back to a wooden humidor.
Response from NewairBy NewAir, Customer Service, March 30, 2021
Hi, Thank you for taking the time to leave a review on your NCH250SS00. Thank You for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Service
on September 1, 2021
Posted by: MJ
from Cumming, GA
Verified Purchase:No
I had the unit about eight months and I had an issue with the hydrometer and cooling. I contacted the company via email and Karen immediately began to trouble shoot the unit. We discovered the problem within a matter of minutes. Once discovered I was given the choice to receive the replacement part at no charge to me, or replace the unit. This was actually the "EASIEST" experience I have ever had when trying to correct a problem that I have had with a product. For that alone I would highly recommend the purchase of this product and from this company. The purchase is always easy, but the customer service to correct any and all issues after the purchase is where the money is, and determines weather we purchase a product again from that company. Although, I am disappointed that I had a problem. I am glad that it wasn't compounded by their company policy and bad customer service. You want to buy a product that can resolve issues fast, and without having to leave feeling like you were in a heavy weight boxing match.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for sharing your thoughts about the NCH250SS00 we are glad you enjoy using the unit. Your feedback is appreciated and will be forwarded to the right department. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for sharing your thoughts about the NCH250SS00 we are glad you enjoy using the unit. Your feedback is appreciated and will be forwarded to the right department. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
A must for proper cigar aging.
on December 23, 2021
Posted by: Rosebudd
from Farmington Hills, MI
Verified Purchase:No
I use the Newair 250 to store and age my cigars. The precise temperature control is fantastic, and the unit is well sealed, which is essential for proper humidity control. I did have a problem with the temperature control, but customer service quickly remedied the problem and sent me a new unit free of charge. I would recommend this product.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NCH250SS00. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NCH250SS00. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
2
Nope.
on June 4, 2021
Posted by: The Midnight Piper
from Houston, Tx
After receiving my first Newair coolidor, I had problems where the RH levels would gradually rise all on their own and without an added Boveda pack. Newair sent me a replacement, and the same problem persists.
I've decided to keep the unit anyways because it's the only way I can continue my cigar habit. I have to remove my cigars and shelves once every four days and insert a bowl of baking soda until the RH levels drop to 63 or so. As stated before, I don't use humidification in the unit because it creates its own.
I've decided to keep the unit anyways because it's the only way I can continue my cigar habit. I have to remove my cigars and shelves once every four days and insert a bowl of baking soda until the RH levels drop to 63 or so. As stated before, I don't use humidification in the unit because it creates its own.
Response from NewairBy Newair, Customer Service, June 6, 2021
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any further assistance with your unit or have any questions please give us a call at 855-963-9247 select customer service. Best Regards, Customer Service
Written by a customer while visiting Newair