Customer reviews from Newair
NewAir - 250 Count Cigar Humidor Wineador with Precision Digital Temperature Controls - Stainless Steel
Average customer rating
4.5
(170 Reviews)
Rating breakdown 170 reviews
5 Stars
108
4 Stars
47
3 Stars
8
2 Stars
3
1 Star
4
97%of customers recommend this product.
(
38 out of
39)
Customer Reviews for NewAir - 250 Count Cigar Humidor Wineador with Precision Digital Temperature Controls - Stainless Steel
Customer Rating
5
Easy and accurate
on October 7, 2020
Posted by: CigarVixen
from Southern California
Love my new humidor from NewAir. I found it very easy to set up and acclimate to proper humidity and temp. It has remained accurate and super easy to maintain once cigars are added! Would definitely recommend!!
Response from NewairBy NewAir, Customer Service, October 9, 2020
Thank you for the 5-star review and for sharing your thoughts about the NewAir 250 Count Electric Cigar Humidor . We are glad to hear you like the unit's features. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Posted by: Dr.Drum
from Portland, Maine
Verified Purchase:Yes
Great unit with a couple of issues. First the positives, the temperature readout is spot on, the digital hygrometer is spot on, the fan is quiet, the quality Spanish cedar smells fantastic, build quality is great with a nice air tight door seal and so far it's holding a constant 69° temperature and RH of 70%. Now for the flaws of the unit I received, two of the cedar slats in the cedar draw had separated (very tiny staples holding the bottom slates of the drawer in place), the temperature up and down button is off by 3° so I have to set it at 72° to aquire a internal temperature of 69° and the useless led light that doesn't illuminate any of the interior once the top shelf is full of cigars. Bottom line is, YES I'm happy with this Newair 250 count storage option for my cigars and do recommend this overall well built unit for anyone looking to safely store their fine cigars.
Response from NewairBy NewAir, Customer Service, April 30, 2021
Thank you for taking the time to leave a review on your unit. Thank you for choosing Newair!
Written by a customer while visiting Newair
Posted by: Emad
from Undisclosed
Verified Purchase:Yes
Good product but it definitely does NOT fit 250 count. I have another humidor from another company that smells amazing once you open the door and you are hit with that cedar smell which unfortunately I don't get with this product. Not a dealbreaker, but just a preference. Having said that it's still good but I'm not wowed
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. A copy of receipt is needed for warranty claim. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. A copy of receipt is needed for warranty claim. Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Highly recommended for the novice or expert cigar collector
on November 22, 2021
Posted by: Lloyd
from Maryland
Verified Purchase:No
It's easy to use and set up. There's a guide inside on how to season and set the right temperatures. Register the product with the warranty company, they offer support for the product as well just in case you have questions. The cedar wood trays are easy to season and you can adjust them to different heights. The drawer is a nice touch for the special pieces that you may want to add as well. So far so good, the temperature is always perfectly in line and it's a great product.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NCH250SS00. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NCH250SS00. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
2
So far not the best experience.
on January 27, 2022
Posted by: Mike
from Buckey AZ
Verified Purchase:No
I bought the 250 humidor and it has had a problem of continually running which in turn has created a situation where it will not hold the humidity level needed to maintain my cigar collection. I have contacted customer support and they stated they are sending me a new unit. In theory I love the humidor and the support but in functionality the unit I have has not functioned correctly.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Karen. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Karen. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Karen. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Karen. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Posted by: Craig S.
from California, Central Valley
Verified Purchase:Yes
this is an excellent unit - very pleased. its getting a bad rap on many reviews, the fan does run all of the time - but its a circulation fan, its supposed to run all of the time. Some folks feel that this is due to an inadequate cooling unit that "cant catch up" Would be helpful if Newair provide more detailed instructions on how to maintain humidity in the unit. Other than that, if you've never experience cigars kept in a temperature and humidity controlled environment, you don't know what you're missing. The flavor opens up dramatically...
Response from NewairBy Newair, Customer Service, July 13, 2021
Thank you for the 5-star review and for posting your comments in regards to this product NCH250SS00. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Written by a customer while visiting Newair
Posted by: Dbruceo
from Farmington Hills, MI
Verified Purchase:Yes
Set up and working great! Quality build. The doorhandle on side is sleek. Control panel is very nice!
Response from NewairBy Newair, Customer Service, January 23, 2023
Thank you for the 5-star review and for posting your comments in regards to this product NCH250SS00. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Written by a customer while visiting Newair
Posted by: Martin Amaya
from Plano, TX.
Verified Purchase:Yes
I received my NewAir humidor about a week ago and this thing is user friendly, roomy, and sexy! Not only does it keep my collection at the perfect temperature all year round, but it's a beautiful piece of furniture. My wife won't complain anymore for having plastic containers stacked up in our bedroom. Thanks NewAir!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for sharing your thoughts about the NewAir NCH250SS00.Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for sharing your thoughts about the NewAir NCH250SS00.Thank you for choosing NewAir!
Written by a customer while visiting Newair