Customer reviews from https://www.asus.com
ASUS - AX3000 Dual Band WiFi 6 (802.11ax) Router - Black
Average customer rating
4.6
(201 Reviews)
Rating breakdown 201 reviews
5 Stars
165
4 Stars
16
3 Stars
6
2 Stars
7
1 Star
7
94%of customers recommend this product.
(
116 out of
124)
Customer Reviews for ASUS - AX3000 Dual Band WiFi 6 (802.11ax) Router - Black
Customer Rating
1
Doesn't Work For More than 1 year and a half.
on December 25, 2024
Posted by: Gina5280
Frequency of use:Daily
Verified Purchase:Yes
I've had it for a short time and it no longer works. It was perfect for a while but now it just trash.
Response from https://www.asus.comBy CLM, December 30, 2024
Dear Gina5280,
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, and are built to last. The router not working after a year and a half of usage is a random problem. Typically, by simply doing a power cycle to both your ISP's modem and the router will resolve the issue. Additionally, check if your ISP's credentials still maches the router's settings. Furthermore, please update the firmware if it was outdated. The most current firmware version is posted at: https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax3000/helpdesk_bios?model2Name=RT-AX3000. After a successful firmware update, check if the router's settings still matches your ISP's credentials. If these steps were performed to no avail, we recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We certainly understand your disappointment and the inconvenience this may have caused.
All ASUS products undergo intensive quality control testing and inspections, and are built to last. The router not working after a year and a half of usage is a random problem. Typically, by simply doing a power cycle to both your ISP's modem and the router will resolve the issue. Additionally, check if your ISP's credentials still maches the router's settings. Furthermore, please update the firmware if it was outdated. The most current firmware version is posted at: https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax3000/helpdesk_bios?model2Name=RT-AX3000. After a successful firmware update, check if the router's settings still matches your ISP's credentials. If these steps were performed to no avail, we recommend you send the product in for service to determine if this is a hardware issue so this may be resolved immediately. An RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/.
If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Feilo
Verified Purchase:Yes
Hard to set up. Locked up. Support lacking. Never will buy again.
No, I would not recommend this to a friend.
Response from https://www.asus.comBy CLM, January 7, 2025
Dear Feilo,
Thank you for your comment.
We do understand the inconvenience this may have caused if you had difficulty setting up the router. For helpful tips on how to setup this router properly, please visit our Product Support page at: https://www.asus.com/support/faq/1016107/.
We do value our customers and take the negative customer service experience very seriously. This is not the quality of service expected from ASUS. We stand behind our product and continuously strive to improve our approach and processes to achieve customer service excellence. If you need further assistance with this router, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand the inconvenience this may have caused if you had difficulty setting up the router. For helpful tips on how to setup this router properly, please visit our Product Support page at: https://www.asus.com/support/faq/1016107/.
We do value our customers and take the negative customer service experience very seriously. This is not the quality of service expected from ASUS. We stand behind our product and continuously strive to improve our approach and processes to achieve customer service excellence. If you need further assistance with this router, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Henry B
Frequency of use:Daily
Verified Purchase:Yes
I replaced an aging ASUS RT-AC1900P with this newer technology RT-AX3000. Setup of the new router was simple since ASUS kept the interface the same. Router works great, is reliable and speeds are excellent.
Written by a customer while visiting https://www.asus.com
Posted by: kilo95
Frequency of use:Daily
Verified Purchase:Yes
Bought two of these to replace the worthless new Netgear RAX120 (kept cutting out on the signal). The Asus was super easy to setup and the AiMesh was easy to setup also. Would definitely recommend this router
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Gman72
Frequency of use:Daily
Verified Purchase:Yes
Great router with many adjustable settings. Was easy to setup .
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Iambent1
Frequency of use:Daily
Verified Purchase:Yes
Only had for a week. So far the AX3000 is working great. We went to Directv streaming and the new router has improved signal strength and connectivity. Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Dr. B.
Frequency of use:Daily
Verified Purchase:Yes
This product was easy to install and has functioned flawlessly since I bought it this past July
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Surftech
Frequency of use:Daily
Verified Purchase:Yes
I have a 2400sf level home and the AX3000 does Not reach throughout my home! There is signal drop from right around the corner from the room that the router was placed. Returned this one for the AX5400.
Response from https://www.asus.comBy CLM, September 13, 2024
Dear Surftech,
We do understand your disappointment with the product and the inconvenience this may have caused.
To resolve the signal drop, or unstable wireless connection, please verify the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired by a network cable, and ISP's internet service or connection is working properly or stable. It is not set close to electronic devices, or appliances and thick wall since these will definitely affect signal strength and wireless coverage. Legacy devices may not work properly with WIFI6, please check updates for these device. Also, try connecting this manually to either 2.4GHz or 5GHz. Try resetting the routers and reconfigure or setup the devices, check the configuration base on your ISP's WAN settings. Also we recommend updating the router firmware if it running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax3000/helpdesk_bios?model2Name=RT-AX3000.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We do understand your disappointment with the product and the inconvenience this may have caused.
To resolve the signal drop, or unstable wireless connection, please verify the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired by a network cable, and ISP's internet service or connection is working properly or stable. It is not set close to electronic devices, or appliances and thick wall since these will definitely affect signal strength and wireless coverage. Legacy devices may not work properly with WIFI6, please check updates for these device. Also, try connecting this manually to either 2.4GHz or 5GHz. Try resetting the routers and reconfigure or setup the devices, check the configuration base on your ISP's WAN settings. Also we recommend updating the router firmware if it running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-wifi-routers/rt-ax3000/helpdesk_bios?model2Name=RT-AX3000.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com